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frequently asked questions -
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e-Accounts
• What's an e-Account?
e-Accounts make online shopping safe and easy. An e-Account is a profile of information about your account that is stored on our secure servers that can only be accessed by entering your login id and password. An e-Account makes it easy to place orders because it eliminates the need to re-key your shipping, billing, payment and account information each time you place an order.
• How do I set up a New e-Account?
1. Select a Login ID and Password.(Login IDs and Passwords must be at least 4 characters in length. Single spaces, leading spaces, trailing spaces and adjacent spaces are allowed in Login IDs and Passwords).
2. Enter your Login ID (mandatory)
3. Enter your Password (mandatory)
4. For validation purposes, enter your Password again (mandatory)
5. Enter your First and Last Names (mandatory)
6. Enter your Customer / Agency Name (mandatory)
7. Enter "This Address will be used as" selection: Bill to, Ship to or Both (mandatory)
8. Enter Address, City, State, Zip/Postal Code and Country (mandatory)
9. Enter Daytime Phone Number (optional)
10. Enter your e-mail address (mandatory)
11. Click on the "Submit Shopper Registration" button
You are done. You will be automatically logged in to your e-Account.
• How do I UPDATE my e-Account?
Updating your e-Account
- Click on "Update" link from e-Account on the home page
- Enter your Password (mandatory)
- For validation purposes, enter your Password gain (mandatory)
- Enter your First and Last Names (mandatory)
- Enter your Customer / Agency Name (mandatory)
- Enter "This Address will be used as" selection: Bill to, Ship to or Both (mandatory)
- Enter Address, City, State, Zip/Postal Code and Country (mandatory)
- Enter Daytime Phone Number (optional)
- Enter your e-mail address (mandatory)
- Click on the "Submit Updated Account Information" button
You are done. Your e-Account will be automatically updated.
• I forgot my password and/or User ID, how can I find it?
Follow the instruction on the Password Reset Page. You will be notified via e-mail with your wwtbuy.com User ID and Password.
• When will my account expire?
Account information will be stored for a minimum of one year at which time wwtbuy.com will review all history files and account activity. If there has been no activity in the past year, your account may be purged. You can establish a new e-Account by following the steps for Setting Up A New e-Account.
Site Security
• How do I know my transaction is secure?
wwtbuy.com uses the latest 128-bit encryption technology in all areas of the site which requires you to provide your personal account information. These include online ordering and order status. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support.
• How will my information be used?
wwtbuy.com will not share your personal information without your prior consent. The information we gather from the e-mail that you send us is filed and used for enhancing the features and content of our site, it is not used or shared in any other way.
Orders
• How do I place an order?
From any screen within telcobuy.com, item number or item description searches can be initiated. The Advanced Search feature allows you to search for a specific item(s) or product description of a particular manufacturer represented in telcobuy.com. You may also change, add / delete products and change quantities at this point.
Once orders are placed, items from previous orders (Order Workbench) can be easily pulled into new worksheets to speed up the order proces.
At any time, click on Order Worksheet to view the items that you have selected and the total price of your selections. You may change, add / delete products, change quantities and recalculate your totals within your worksheet.
If you are building a worksheet and must sign-off, don't worry. Next time you logon to telcobuy.com, your worksheet will be there for you.
Once you have completed your Worksheet, click Proceed with Purchase. From this point, there are Five (5) Purchase Order Steps. These steps will confirm the shipping and payment details. Throughout these steps, before confirmation you can return to your worksheet to make changes.
Step 1: (Ship To) Addresses are set up by accessing the Manage Your Addresses section. Once set up, you simply select the desired ship-to address, then proceed to Step 2, "Ship Method" Information.
Step 2: (Ship Method) The type of shipping that is desired may be selected from a drop down list. Delivery is included on Standard Ground shipments. Freight will be added on Overnight and Second Day shipping options. After a shipping method is chosen you may proceed to Step 3, "Bill To" information.
Step 3: (Bill To) The same process to set up shipping addresses in Step 1 is followed to set up and select a billing address in Step 3. A method of payment must also be selected at this point: credit card or purchase order. Once the above information has been entered you may proceed to Step 4, "Payment" Information.
Step 4: (Payment) A payment information screen corresponding to the billing option selected in Step 3 is presented. A separate screen requesting additional information will be presented if a billing option other than a credit card is selected. For a credit card transaction to be confirmed, the following fields must be entered: Credit card type Credit card number Expiration date.
Step 5: (Confirmation) At this point, other than submitting the order, everything is complete. Two options offered are: Return To The Order Worksheet or Place Your Order For Purchase.
Once you have selected Place Your Order For Purchase, you will be e-mailed a Purchase Order Receipt which will include your telcobuy.com Order Number, Shipping Information and Bill To Address.
• Can I cancel my order once it has been processed?
Sorry. Once an order has been processed and you have received an order receipt from wwtbuy.com, you cannot cancel your order. Please see our Return Policy for returned products.
• What is the time limit that I can request Next Day Delivery?
To ensure Next Day and 2nd Day Deliveries, orders must be placed by 2:00pm Central Standard Time.
• Is my order subject to sales tax?
Your account/order may be subject to sales tax.
• How much do you charge for shipping and handling?
All deliveries will include a freight cost for ground transportation. FedEx Priority, FedEx Standard, Second and Third Day Express shipments will also be available at an additional cost (see Worksheet for details).
International shipments are subject to additional shipping charges. Please contact wwtbuy.com's Sales Support representative for rates, restrictions and other arrangements for international orders. Available Monday through Friday 8:00AM - 5:00PM Central Standard Time at 1-800-432-7008
Order Tracking
• How do I track my orders?
Orders placed through wwtbuy.com's store may be tracked online via the web by registering for Account Services with World Wide Technology, Inc.'s Order Tracking Agent. Once you have established an Order Tracking account, you will be able to enter your customer order number (that you received from your wwtbuy.com purchase) and search on the status of your order.
Return Policy
• What is your Return Policy?
Claims or Discrepancies in Shipments
Any claims or discrepancies in shipment must be made within 5 days of receipt of merchandise. Please notify Customer Service at 1-800-432-7008 to make arrangements to correct your order.
Customer Initiated Returns
Pre-authorized returns of unused merchandise will be accepted within 30 days from the date of invoice. Please contact Customer Service at 1-800-432-7008 for a Return Merchandise Authorization number (RMA). All merchandise must be returned in its original packaging along with any certifications, instructions, etc.
- A Return Merchandise Authorization number must be obtained before acceptance of any returned merchandise. The customer service representative will tell you where to send your merchandise.
- Write the Return Merchandise Authorization number on your packing slip and include the packing slip with your return.
- Write the RMA on the outside of the box or envelope to be returned.
- C.O.D. returns will not be accepted.
Credit
• How do I establish credit terms for my company?
Simply fill out a wwtbuy.com's Credit Application.