Products & Services
Technical service center
World Wide Technology (WWT) provides the advanced technical support you need to
succeed via our Technical Service Center. At the heart of our Managed Services offerings, the WWT Technical Service Center provides streamlined access to our staff of
highly trained engineers, partners and manufacturers to give you the IT support you
need, when you need it. WWT’s Technical Service Center delivers:
Download our Technical Services Center Overview (1.08 M PDF)
24x7x365 LIVE TECHNICAL SUPPORT:
WWT knows traditional 9-to-5 business hours are long gone – and that you want to talk to an experienced IT professional when you have a problem. Open cases via phone, web or email to get the live support you need to optimize your IT assets and troubleshoot even the most advanced technical issues 24-hours a day, every day of the year.
CERTIFIED ENGINEERS & IT EXPERTS:
WWT’s skilled engineers maintain over 1,000 certifications from major manufacturers and meet continuing education requirements to ensure the company provides the latest in technology solutions and creates true value for its customers.
CUSTOMIZED RESPONSE PROCEDURES:
Upon contacting the Technical Service Center, you will be quickly routed to the appropriate resource. Our certified experts work with you to isolate issues, assign severity levels and provide recommendations for a quick resolution. WWT will own the problem until it is resolved and will coordinate with all of the appropriate parties to facilitate the troubleshooting. This includes opening a case, on your behalf, with the various manufacturers as needed.
KNOWLEDGEBASE ACCESS:
To complement our live support services, WWT offers our Managed Services clients complete access to our IT Knowledgebase, which aggregates over 3,000 products from more than 1,000 manufacturers.
Capabilities:
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Key Benefits:
- Improve Productivity
- Gain IT Expertise
- Save Time and Resources
- Ensure Compliance
- Optimize IT Assets and Infrastructure
WHY WWT?
WWT provides a unique blend of proven technical expertise, scalable solutions and flexible service level agreements to our commercial enterprise, education, healthcare and federal clients. We take an informed, consultative approach to developing, deploying and maintaining the right advanced technology solutions for you and your budget.
POWERFUL PA RTNERSHIPS
WWT’s longstanding partnerships with technology giants Cisco, EMC, HP, Sun Microsystems and Oracle, among others, work to your benefit. Because of our familiarity and expertise with our partners’ technology, WWT can help you configure, install, troubleshoot and maintain the most flexible and effective solutions for your enterprise or agency.
In addition to the following leading OEMs, WWT offers technology products from more than 3,000 manufacturers around the world, so we can provide each customer with precisely the right solution. WWT’s strategic partnerships include:
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ALWAYS -ON SUPPORT & TECHNICAL SERVICE CENTER
WWT’s state-of-the-art Technical Service Center provides direct access to our staff of highly-trained engineers, partners and manufacturers to address your needs at any time with:
- 24x7x365 Live Support Accessible via Phone, Web and e-mail
- Web Portal Access to Track Project Progress
- Automated e-mail Notifications
- Certified Engineers and State-of-the-Art Technology Integration Labs
- Customized Communications and Escalation Procedures
- Access to WWT’s IT Knowledgebase, which Aggregates 750,000+ IT Products from more than 3,000 Manufacturers
GET STARTED TODAY
Contact Us to join the growing number of global business leaders benefiting from World Wide Technology’s technical expertise, award-winning partnerships, superior physical infrastructure and dedicated support from our Technical Service Center today.