Your strategic roadmap to scale CX in the AI age
A practical guide to act on five priorities and measure their impact on the business
Featured Insights
World Wide Technology Honored with Webby Award for 2026 Special Olympics USA Games 'Champions' App
WWT recognized with 'Internet's Highest Honor' for AI-enabled mobile application that personalizes experience for 90,000 users including athletes, coaches, volunteers and fans
Why Enterprise AI Personalization Fails Without Data Ownership
AI has raised customer expectations, but most organizations are still delivering personalization in isolated moments instead of across the full customer journey. In this episode of the AI Proving Ground Podcast, WWT Chief Digital Advisor Ralph Jovine and Senior Director of Product for Unified Commerce Chris Douglas explain unpack the foundations leaders need to get right first: customer data ownership, governance, identity resolution, decisioning and operational alignment.
Cisco Unveils 'Foundational' Universal Quantum Switch To Scale The Quantum Internet
'There's going to be very few people that understand how to operate, build and operate these things … technology is moving so fast now that most of our clients can't keep up with that. They're having to rely on partners more and more,' one executive at a Cisco partner says of the emerging quantum opportunity.
How state and local governments are using generative AI to serve citizens better
This first part of the e-book explores four concrete ways WWT has helped agencies deploy generative AI solutions that streamline operations and free staff for higher-value work. The second part offers tips and guidance for how to get started with AI adoption at your agency.
Featured News
Forbes' America's Best Employers for Company Culture 2026
Forbes recognizes employers across the U.S. for building strong, values‑driven workplace cultures
World Wide Technology Ranked No. 2 on the Best Workplaces™ in Costa Rica 2026
This marks WWT's second consecutive year on the list.
FORBES 250: The Greatest Self-Made Americans
To identify these revolutionaries, they first mined Forbes' 109-year-deep archive for classic tales of entrepreneurial capitalism. Then they asked the current crop of beat reporters from Forbes for their ideas.
Softchoice, a World Wide Technology Company, Ranked Number #4 on the 2026 Best Workplaces™ in Canada List
For 21 consecutive years, Softchoice remains a top employer for culture and excellent employee experience.
Trending at World Wide Technology
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Experience
• May 13, 2026 • 8am
World Wide Technology Ai day DC
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Experience
• Apr 8, 2026 • 8am
World Wide Technology Ai day Columbus
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Webinar
• Apr 23, 2026 • 11am
Hands-On Lab Workshop: NVIDIA NemoClaw
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Article
• Jan 30, 2026
How to Use ARMOR: A Guide to AI Security Transformation
The Latest
Partner Overview | Windsurf 2.0: Introducing the Agent Command Center and Devin in Windsurf
Windsurf 2.0 revolutionizes coding with the Agent Command Center and Devin, an autonomous cloud agent. Manage multiple agents effortlessly, shifting from coding to directing. Spaces organize tasks, while Devin handles complex processes, enabling seamless collaboration and productivity. Elevate your engineering workflow and redefine team dynamics with Windsurf's innovative integration.
Partner POV | AI maturity: where do you stand?
Navigate the AI revolution with our five-stage maturity model, guiding organizations from pilot to AI-optimized environments. Embrace AI's transformative potential with Digital Realty's scalable solutions, ensuring robust infrastructure, governance, and strategic alignment for sustainable growth.
Partner POV | From Recovery to ResOps™: Building Enterprise Resilience That Scales
How companies are evolving from fragmented recovery plans to integrated resilience operations.
Beyond Sustainability: A Purpose Report
People, Planet and Responsible Business highlighted in World Wide Technology's 2026 report.
Partner POV | Microsoft Agent 365, now generally available, expands capabilities and integrations
AI agents aren't coming—they're already in your environment. They show up in places you expect (like Microsoft Copilot, Microsoft Teams, and Microsoft 365) and even more places as technology evolves (a local autonomous personal AI assistant or a new software as a service (SaaS) agent connected to your sensitive data.)
Blue Team Investigation Skills
Learn how AI transforms security investigation from sequential to parallel. Understand the 6 data sources in your SOC environment, then build 4 Blue Team skills that wire your AI analyst to Windows endpoints, Active Directory, Wazuh XDR, and Security Onion. Test each skill with general vs engineered prompts — proving the pattern across real security data.
Investigation & Prompt Engineering Masterclass
Put all 9 skills to work in a self-directed investigation against live security alerts — no script, no walkthrough, just you and your AI analyst. Then witness the definitive proof: the same AI reaches opposite conclusions from the same data based solely on how you ask. Write your own engineered prompt and assess your results.
Correlation Skills & The Debugging Challenge
Learn why single-source investigation misses what cross-source correlation catches. Build 2 correlation skills that query all 6 data sources simultaneously — then encounter a broken skill with no error message and diagnose what went wrong. The debugging challenge teaches the most practical lesson in AI deployment.
Suggested Communities
Army GEMSS Digital Modernization Community
The Army GEMSS EA is your one-stop-shop for Cisco network security, software, design and support services, and training. World Wide Technology is a Cisco Systems Gold Partner, combining our shared expertise to provide the U.S. Army with the latest Cisco products and innovations to serve the American Soldier.
Associate Academy
This Community Page illustrates and highlights key aspects of the various early in career programs the Global Workforce Enablement supports and serves as a centralized location of relevant topics for stakeholders.
Navy Digital Modernization Community
The Global Enterprise Modernization Software and Services II (GEMSS II) – Navy Enterprise Agreement (EA) is a one-year program following the GEMSS five-year Navy program designed to maximize the Department of the Navy (DON) investment in the use of existing hardware while supporting the smooth transition of ongoing software maintenance for upgrades and patches to software subscriptions for the Department of Defense infrastructures already in-place at installations worldwide.
Ai day
AI waits for no one — stay informed, stay ahead.
Trending in Security
How to Use ARMOR: A Guide to AI Security Transformation
ARMOR, a vendor-agnostic AI security framework, offers comprehensive guidance across six domains to secure AI deployments and protect against dynamic and fast-moving threats.
Hands-On Lab Workshop: Cisco AI Defense
Join us for an immersive, hands-on Capture the Flag (CTF) experience designed to challenge and sharpen your AI security skills. The Cisco AI Defense CTF lab puts you in the middle of real-world AI threat scenarios, where you will exploit and defend against vulnerabilities including prompt injection, jailbreaking, and misuse of generative AI models. Watch Cisco AI Defense technology intercept and neutralize attacks in real time as you work through progressively challenging scenarios. This lab goes beyond surface-level awareness—giving you direct, practical experience with the tools and techniques used to secure enterprise AI environments.
Agentic AI Is Coming for Software Development — Are Enterprises Ready?
As AI coding assistants move from novelty to necessity, enterprises are discovering that the real challenge is managing what happens before and after the code is created. In this episode of the AI Proving Ground Podcast, WWT's executive AI advisor Nate McKie explains why faster code generation is only half the answer — and why leaders who don't reinvest the time they're saving are already falling behind.
Former NSA Cyber Director on the Emerging AI Threat Landscape
AI-powered nation-state cyber threats have entered a new phase. In this episode of the AI Proving Ground Podcast, WWT's Head of National Security and Critical Infrastructure Madison Horn joins former NSA Director Rob Joyce to break down what's changed and why business leaders should be paying close attention.
Trending in Cloud
Agentic AI Is Coming for Software Development — Are Enterprises Ready?
As AI coding assistants move from novelty to necessity, enterprises are discovering that the real challenge is managing what happens before and after the code is created. In this episode of the AI Proving Ground Podcast, WWT's executive AI advisor Nate McKie explains why faster code generation is only half the answer — and why leaders who don't reinvest the time they're saving are already falling behind.
The Cloud Advantage for AI
Discover how leveraging the cloud can help organizations accelerate AI adoption.
How Wingstop Delivers a Predictive Digital Experience That's Always One Step Ahead
Wingstop partnered with WWT to unify data and leverage AI to power personalized customer journeys, transform internal operations and scale for exponential growth.
How Jack in the Box is Building the Data Foundation for AI
What does it really take to make AI useful in the enterprise? In this episode of the AI Proving Ground Podcast, Jack in the Box VP of Data and Analytics Paul Bruffett and WWT Managing Director of AI and Data Analytics Daniel Morrisroe detail how to turn fragmented data, legacy systems and disconnected workflows into an operational foundation the business can actually use. From modular data products and self-service analytics to forecasting, personalization and the road to more autonomous systems, this conversation offers practical lessons for leaders trying to move from modernization to measurable AI outcomes.
Trending in Digital Transformation
Agentic AI Is Coming for Software Development — Are Enterprises Ready?
As AI coding assistants move from novelty to necessity, enterprises are discovering that the real challenge is managing what happens before and after the code is created. In this episode of the AI Proving Ground Podcast, WWT's executive AI advisor Nate McKie explains why faster code generation is only half the answer — and why leaders who don't reinvest the time they're saving are already falling behind.
Scaling AI Across the Workforce to Empower Every Employee
In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
Why Digital Experience Monitoring is a Strategic Move for IT Leaders
Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.
Top Digital Experience Monitoring Solutions for Employee Experience
Our experts have evaluated, tested and deployed eight leading DEM solutions in our Advanced Technology Center to provide insights into key strengths, capabilities and ideal use cases.
Trending in Infrastructure Modernization
MP-BGP EVPN VXLAN for the beginner
The article below covers VXLAN encapsulation and how MP-BGP is used to learn and forward layer two and layer three traffic across the encapsulation. To better understand the content, we recommended that readers have prior knowledge of BGP and the MP-BGP routing protocol. For those unfamiliar with these concepts, we suggest reading our foundational learning path's "MP-BGP for the beginner" article beforehand. It's important to note that MP-BGP EVPN VXLAN may initially seem intimidating, but this beginner's guide will clearly understand how it works. It's a technology that has gained popularity over the last few years, with many companies adopting it.
Powering the Next Frontier of Academic Research at The Texas A&M University System
Discover how The Texas A&M University System partnered with WWT to build VISION, one of the largest supercomputing environments in higher education that's powering a new wave of discovery, collaboration and high-performance experimentation.
Hands-On Lab Workshop: Cisco Networking – Configuring EIGRP
Join us for an immersive, hands-on networking workshop focused on configuring and optimizing the Enhanced Interior Gateway Routing Protocol (EIGRP) within Cisco environments. This lab walks participants through core routing concepts, neighbor adjacency formation, metric calculation, and essential EIGRP configuration steps used in real-world deployments. You will examine how EIGRP selects efficient paths, balances traffic, manages convergence, and ensures reliable internal network performance. Whether building foundational routing skills or preparing for Cisco certification, this guided workshop provides the practical, scenario-based experience needed to confidently implement and troubleshoot EIGRP at scale.
Former NSA Cyber Director on the Emerging AI Threat Landscape
AI-powered nation-state cyber threats have entered a new phase. In this episode of the AI Proving Ground Podcast, WWT's Head of National Security and Critical Infrastructure Madison Horn joins former NSA Director Rob Joyce to break down what's changed and why business leaders should be paying close attention.
Top Labs
Cisco AI Defense Capture the Flag (CTF)
Experience Cisco AI Defense in an interactive Capture the Flag (CTF), designed to showcase how Cisco is securing the future of GenAI.
F5 AI Guardrails
In this lab we will explore F5 AI Guardrails which is a runtime security platform for generative AI and agentic AI systems, focused on securing the AI inference layer—the point where models receive prompts and generate outputs.
Cyber Range - Initiation
Initiation is a Capture the Flag (CTF) lab meant to introduce you to the WWT Cyber Range platform and serve as a tutorial for future events. You will be introduced to the features and functionality as well as provided tips for success during future WWT Cyber Range CTFs. This lab will also allow you to test your access using the same platform we use for our live CTF events so you can make sure you will be ready on game day.
Palo Alto NGFW Foundations Version 11 Lab
The Palo Alto NGFW Foundations Lab is a capability of the Advanced Technology Center (ATC) designed to provide an environment to gain hands-on experience with the fundamental features of Palo Alto's solution. The environment that supports the lab is completely virtual, removing any hardware dependencies associated with physical infrastructure.
Building a Trusted Agent with NemoClaw
Deploy secure, always-on AI agents in minutes using NVIDIA NemoClaw's single-command installer. In this hands-on lab, you'll install NemoClaw, configure NVIDIA OpenShell's privacy and security guardrails, and run your first autonomous agent powered by local open models like NVIDIA Nemotron. You'll see firsthand how policy-based controls govern agent behavior and keep sensitive data secure.
Cisco ACI Fundamentals Lab Part 1
This lab is the Cisco ACI Fundamentals Lab Part 1, and after completion, the student can launch Cisco ACI Fundamentals Lab Part 2 to complete the entire lab. The lab uses the ACI virtual simulator based on ACI Version 6.1(3f), emulating an APIC, 2 leafs, and a spine. Part 2 uses a shared physical ACI fabric to complete the policy and verify data plane connectivity.
The ACI Virtual Simulator was needed to demo the building of the ACI fabric from scratch, bootstrapping the APIC, adding the spine and leafs, fabric discovery, and completing VMM integration. Since the Cisco ACI Fundamentals Lab, Part 2 is a shared on-demand environment, to decouple the APIC build process from the APIC policy creation. Due to limitations, the virtual ACI fabric is a control plane-only simulator, and no data plane testing (Ping, SSH) can get done for validation. Cisco ACI Fundamentals Lab Part 2 uses a Tenant inside of a physical ACI, and data plane functionality can get tested ( Ping, SSH)
AI Prompt Injection Lab
Explore the hidden dangers of prompt injection in Large Language Models (LLMs). This lab reveals how attackers manipulate LLMs to disclose private information and behave in ways that they were not intended to. Discover the intricacies of direct and indirect prompt injection and learn to implement effective guardrails.
Tanium Proving Ground Lab
Tanium 7.6 Proving Ground Lab
Partner Spotlight
Gigamon
Gigamon® delivers an AI-powered Deep Observability Pipeline that provides network-derived telemetry to cloud, security, and observability tools. With AI-driven insights across packets, flows, and application metadata, organizations gain complete visibility into all data in motion to detect threats concealed in encrypted and lateral traffic, resolve network and application performance issues, and validate compliance while reducing operational cost and complexity. Gigamon is trusted by 4,000+ organizations, including 83 of the Fortune 100 and hundreds of public sector agencies and educational institutions.
Securing AI in Motion: Gigamon Deep Observability for WWT ARMOR
Gain insights into Gigamon's role in strengthening AI security through improved network visibility, alongside WWT's AI Readiness Model for Operational Resilience (ARMOR) framework. Kent Noyes (WWT), Bassam Khan (Gigamon), and Istvan Berko (WWT) discuss how rapid AI adoption is expanding the attack surface and why organizations need governance, data controls, and visibility into data flows to innovate securely. The session outlines ARMOR's focus areas (including governance/compliance, model protection, data security operations, and secure development lifecycle) and explains how Gigamon's east-west traffic visibility and metadata extraction can support detection, investigations, and AI-driven analytics for SOC and operational use cases.
Partner POV | Network-Derived Telemetry Deemed 'Essential.' Who Knew?
Gartner's new reference architecture elevates network-level telemetry to a strategic necessity, emphasizing its role in enhancing service-level observability and security. By integrating network-derived insights, organizations can make faster decisions, reduce risks, and ensure resilient digital services, transforming telemetry from an afterthought to a foundational architectural element.
Partner POV | What Is Lateral Movement in Cybersecurity?
Lateral movement in cybersecurity allows attackers to stealthily navigate networks post-breach, escalating privileges and accessing sensitive data. This technique transforms minor breaches into major threats. Understanding and preventing lateral movement through deep network visibility, Zero Trust, and least privilege access is crucial for safeguarding organizational assets.