Multi vs. Omni Multichannel describes the customer’s ability to transact business across many different channels or touchpoints (e.g., phone, online/digital, physical branch, etc.). This concept is fairly commonplace in the banking world. Bank systems have evolved to capture all transaction data in a single database, allowing banks to build “customer-centric” views. These traditional banking channels...
WWT Associate Managing Consultant Jas Binning dissects a workforce transformation presentation from Dell Technologies’ 2018 Forum in London regarding how evolving technology is causing tech leadership to prioritize end-user experiences.
Read how new technologies are enabling a broadened contact center experience and changing the definition of omnichannel.
Mobile solutions can promote engagement before, during and after a hospital visit, thereby strengthening patient experience, driving customer retention and giving patients ownership of their care.
Matt Sebek, WWT Vice President, Digital, discusses retail trends and collaborating with our partner network at this year’s National Retail Federation conference.
Watch as Neil discusses network considerations for the transforming workspace, how to measure the quality of your network and shares his passion for STEM mentoring.