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Digital Workspace Priorities for 2025
A roadmap for improving the digital employee experience
WWT Research
•Jan 1, 2025
AI and Data Priorities for 2025
A roadmap for laying the groundwork for successful AI adoption and integration.
WWT Research
•Jan 1, 2025
LLM Security
In this learning path, you will gain a fundamental understanding of Large Language Model (LLM) security. Through a series of articles and videos you will explore topics like what is an LLM, data security risks, the OWASP Top 10 for LLMs, strategies for defending LLM systems, and the critical role users play in maintaining security.
Learning Path
Generative AI
Generative AI is a cutting-edge technology that has been making waves across various industries in recent years. Unlike traditional AI systems that are designed to analyze and interpret existing data, generative AI has the remarkable ability to create entirely new content, from text and images to music and even code. This revolutionary technology leverages complex machine learning algorithms and neural networks to understand patterns and structures in vast amounts of data, enabling it to generate original and often highly realistic outputs. As generative AI continues to evolve and improve, it promises to transform creative processes, problem-solving, and innovation across numerous fields, from art and entertainment to scientific research and product development. Learn about what Generative AI is and how it works, in this Learning Path.
Learning Path
AI Drivers License
The Artificial Intelligence (AI) Driver's License is a new WWT initiative aimed at ensuring we are using AI safely and effectively for our customers. The Driver's License is a way for us to validate and certify that our employees have mastered basic AI competencies and are leveraging current AI best practices in all of our client engagements. This is WWT's public version of the AI Drivers License learning path and is encouraged to be shared with others!
Learning Path
Digital Trends Spotlight: AI Insights for CX Leaders
An overview of the latest trends and insights in customer experience
WWT Research
•Mar 10, 2025
The WWT Agentic Network Assistant
The WWT Agentic Network Assistant is an AI assistant that automates network troubleshooting, configuration validation and compliance checks for enterprise IT environments. It translates natural language queries into CLI commands, executes them on network devices via SSH, analyzes outputs using AI and provides actionable insights. Additionally, it integrates with Cisco documentation for reference and supports automated runbook execution to streamline network operations.
Video
•11:42
•Mar 20, 2025
WWT's Deployment of Codeium on Cisco UCS with NVIDIA L40 GPUs: A Success Story in Security and Productivity
World Wide Technology has partnered with Cisco and NVIDIA to integrate Codeium, a coding assistant, into the software development processes. With this integration, WWT has achieved significant productivity gains, with 30-50 percent efficiency improvements for repetitive tasks.
Case Study
•Apr 22, 2024
Retrieval Augmented Generation (RAG)
RAG, or Retrieval-Augmented Generation, is an AI solution that combines the power of Generative AI with external data sources to provide more accurate and up-to-date responses. This Learning Path explains the concept of RAG, its origins, and how it addresses key limitations of traditional GenAI systems. You'll learn about the benefits of RAG, including enhanced accuracy, reduced hallucinations, and its flexibility in integrating real-time information without the need for constant model retraining.
Learning Path
What is Google CCAI?
Looking for a flexible, cloud-based artificial intelligence solution to complement your Contact Center environment? Google CCAI might be for you.
Article
•Jun 1, 2023
The GenAI Chatbot Transforming Network Operations at Southern California Edison
NVIDIA is collaborating with Southern California Edison (SCE) and WWT on Project Orca, an AI-driven platform that will set a new benchmark for proactive telecommunication network management in the utility industry. By integrating GenAI, machine learning and predictive analytics, the project will enhance operational efficiency, reliability and resilience at SCE's Network Operations Center (NOC) by reducing downtime, accelerating resolutions and optimizing resource allocation.
Case Study
•Mar 19, 2025
Codeium Windsurf Demo
This video provides an in-depth walkthrough of Windsurf (formerly Codeium), highlighting its power and practicality. It covers essential functions that every developer will find valuable, demonstrating how Windsurf accelerates everyday coding tasks. Additionally, the demo reveals the innovative capabilities of Windsurf, showcasing its ability to generate accurate, functional code directly from a simple image. This tool significantly enhances developer efficiency and creativity, and it continually evolves to introduce more groundbreaking features. Stay tuned for future updates and deeper dives into its expanding capabilities.
Video
•5:26
•Mar 24, 2025