Case Study

Public Utility Lowers Desktop Deployment Costs with VDI

Successful POC leads to rollout of 5,000 virtual desktops using new VMware View infrastructure


When a large public utility service provider’s initial VDI implementation failed to provide the flexibility and functionality it required, WWT recommended VMware View and rolled out a production-ready VDI pilot within weeks to meet funding requirements. The company plans to scale to 5,000 virtual desktops using its new VDI.

Key Results/Benefits

  • Simplified Maintenance and Management
  • Improved Scalability
  • Optimized End-User Experience
  • Enhanced Security
  • Ongoing Mobile Device Management and BYOD

About the Customer

The company is a regulated public utility that provides energy service to over 3 million people in California.

WWT Solves VDI Challenges with VMware® View™

When a large public utility service provider’s efforts to deploy a Virtual Desktop Infrastructure (VDI) stalled, the company turned to WWT for guidance and support. The company’s initial VDI implementation failed to provide the flexibility and functionality it required, including configuration of critical features like application persona management and single sign-on for the public utility’s multiple portals. The company was left with a non-working VDI solution.

Building on momentum from previous engagements with the company, including server virtualization and a successful private cloud implementation, WWT quickly stepped in to help. The company had just $50K they could provision for this project and its required proof-of-concept (POC) had to be completed by year-end to meet funding deadlines. With only four (4) weeks to accomplish key VDI goals and deliver a scope of work covering compute, storage, network, security and more, WWT jumped into action.


WWT leveraged its people, proven processes and powerful VMware partnership to get the company’s VDI initiative back on track.


Undaunted by the December deadline, WWT brought in dedicated resources to meet with the company’s desktop and application teams. After taking time to understand their current VDI challenges and end-goals, WWT introduced VMware View 5.0 and highlighted the ease of management and business benefits that could be achieved by using the VMware View Portfolio to create a complete VMware environment for VDI. (WWT had previously rolled out VMware vSphere® to virtualize the company’s server environment and VMware vCloud® Suite for virtualization as well as a private cloud, and both VMware solutions were performing well in their environment.)


WWT created a production-ready POC to demonstrate the unique advantages of VMware View for VDI. WWT’s Technical Solution Architects (TSAs) and engineering team also helped the company leverage on-site assets, including AppSense®, which works very well with VMware’s VDI portfolio, for persona management. By working directly with the company’s internal teams on-site in San Diego and utilizing a secure VPN from WWT’s Advanced Technology Center (ATC) in St. Louis, WWT was able to demonstrate its technical VDI expertise as well as the capabilities of the new VMware VDI platform, software and applications. Throughout the engagement, the WWT team kept the company informed with weekly status reports even during critical holiday times when many people are typically out of the office.


WWT is a longstanding VMware partner and VMware Premier Solution Provider with a proven track record of helping clients leverage VMware technology to enable VDI and transition to a virtual infrastructure. As WWT’s experts are well-versed in all of the benefits and capabilities of VMware solutions, they were not only able to address problems, but also see the bigger picture and recognize that VMware View was the best solution for the company’s VDI. Moreover, WWT could also serve as a single point of contact for the company regarding any issues with their VMware solutions, further saving it time and money.


WWT successfully rolled out a production-ready pilot to demonstrate the expansive capabilities of VMware View for VDI within the company’s required four-week time span. With VMware View, the new VDI is easy to manage and provides greater flexibility, improved visibility and an optimal remote end-user experience. WWT has reduced the amount of bandwidth required to support remote end-users, streamlined application and persona management and facilitated single sign-on for all of the company’s portals.

The POC included 80 initial desktops with the ability to scale to 500 with the infrastructure implemented. WWT also provided documentation and training for the 80 initial virtual desktops, which were deployed for high level company executives. As the first end-users, executive management and key business decision makers could see first-hand that the VMware portfolio provided a solid VDI platform and would be able to replace existing physical infrastructure as the company transitions to a 100 percent virtualized infrastructure.

The VDI pilot was so successful that the company is continuing to work with WWT on an ongoing roll-out with plans to scale to 5,000 virtual desktops using its new VDI. WWT is now working with the company on Bring Your Own Device (BYOD) initiatives to give end-users the flexibility to use any device that they choose to access their virtual desktop wherever and whenever they need it without compromising enterprise security.

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