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WWT’s CPMigrator used to perform a global Windows 10 PC Upgrade for multinational pharmaceutical company

Discover how WWT’s CPMigrator® and CPMigrator® Reporting System (CRS) accelerated a global PC upgrade and improved end-user experience.

Challenge

Knowing that Windows 7 support will end on January 14, 2020, this organization knew they had to upgrade their enterprise to Windows 10 very quickly.

With 3,000 aging Windows devices deployed across the globe, many of which were laptops connected to wireless only, this organization did not possess the tools to easily migrate end-users’ data and settings from old devices to new devices without requiring hundreds of technician hours and long downtimes. Existing processes offered very little automation and therefore led to inconsistent data migration and poor end-user experiences.

Solution

The organization turned to WWT’s CPMigrator® and CPMigrator® Reporting System (CRS) to accelerate their PC refresh and improve end-user experience by enabling PC-to-PC migrations across the local area network (LAN) to be initiated remotely in a fully automated fashion. CRS would inventory both hardware and software prior to the production rollout of new devices. Numerous locations in remote areas with high network bandwidth made for a great fit for CPMigrator’s PC-to-PC LAN Connection migration functionality.

Additionally, to automate the installation of applications post-migration, CPMigrator was configured to query Add/Remove programs and then place the new device in the appropriate Microsoft System Center Configuration Manager (SCCM) collection, or collections.

Error reports were then auto-triggered, eliminating the need for end-users to create help desk tickets freeing up the IT department.

White-glove treatment

The customer selected the WWT Enterprise Plus package for their global Windows refresh project. The package included: licenses, maintenance and on-site engineering to configure, test and pilot CPMigrator within the customer’s test and production environments. WWT provided a fully configurable copy of CPMigrator and CRS as well as a direct line to the product development team, should any product-related issues need to be addressed.

The customer was able to increase speed and scale, while reducing errors and costs. Locations that would have required a technician’s presence could be migrated remotely across the local area network, saving hundreds of labor hours per site.

Moreover, the end-user experience was better due to the reduced downtime and migration of each end user’s entire persona, including data inside and outside of the user’s profile and settings, such as mapped drives, bookmarks and custom desktop wallpaper.

Lastly, the customer's IT was able to support the PC refresh with less staff due to CPMigrator’s ability to initiate the installation of applications from SCCM.