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Cisco Technical Assistance Center (TAC) for Army
The Cisco Technical Assistance Center (TAC) provides unparalleled technical support service to Army customers wherever they may be in the world.
Contact Us: usarmyciscoea@wwt.com
GEMSS Contract: # 204233836
How to Open Service Requests with Cisco TAC
There are four Severity Levels for support:
Severity 1 (S1). Network or environment is down or there is a critical issue affecting business operations. WWT and Cisco, along with the Government POC, will commit to 24x7 coverage until the case is resolved.
Severity 2 (S2). Operations on an existing network or environment is severely degraded. WWT and Cisco, along with the Government POC, will commit full-time resources during standard business hours to resolve the situation.
Severity 3 (S3). Operational performance of your network or environment is impaired. WWT and Cisco, along with the Government POC, will commit resources during standard business hours to resolve.
Severity 4 (S4). Information is required on Cisco product capabilities, installation, or configuration. There is little or no impact on your business operations.
GEMSS Cisco Triage Support Request
- Triage "Surge" Engagements under the Army GEMSS Program provides remediation engagements of existing Cisco technology or solutions within the US Army network.
- Each engagement is qualified/validated by NETCOM and receives final approval from OCIO.
- To submit a Triage Support Request:
- Email Rachel Gore at rachel.m.gore2.ctr@mail.mil
- In your subject line add -Triage Support Request
- Email Rachel Gore at rachel.m.gore2.ctr@mail.mil
Modified February 23, 2022