Vermeer

Operational understanding of your newly acquired licensing and how it will impact your environment is critical to effective deployment and utilization.

• Smart Account Domain: vermeer.com
• Cisco Smart Account How-To Videos
• WWT Enterprise Agreement Operations: Licensing How-To

• Licensing and Consumption Portal
• Entitlement and Fulfillment at Cisco Software Central
• software.cisco.com

Training and Assistance

• Login to  Cisco Software Central
• Self-led instructions for EA Workspace
  • Video 1- EA Workspace Overview
  • Video 2 - Generate and Provision Licenses
  • Video 3- Devices, Transactions, and Provision Requests
• Request a custom training led by your CSM

1. Got to www.ciscocom
2. Login using CCO ID and password.
3. Navigate to your profile on the top right corner
4. Select "Manage your profile"
5. Select "Access Management:
6. Select 'Access' tab
7. Click on 'Add Access'
8. Choose 'Full Support' and click on 'Go'
9. Enter the service contract number(s) in the space provided and click on the 'Submit' button.
10. An email notification will be sent confirming that the service contract associations have been completed.

How to Add a Cisco Service Contract to a Cisco.com Account How-to-Video

Enabling growth without penalty

• Evaluate consumption on an annual basis
• No retroactive billing
• Payment for the growth is revised at the beginning of the new billing period

In addition to your WWT team, your EA includes support from Cisco's Technical Assistance Center (TAC).  The TAC is a global support offering that provides around-the-clock technical support, both online and over the phone. 

Vermeer is entitled to Enhanced Level of Support for this EA  (software licenses). 

First, determine what is the level of severity of the issue:

• Severity 1 (S1): Network or environment is down or there is a critical issue affecting business operations.
• Severity 2 (S2): Operations on an existing network or environment is severely degraded.
• Severity 3 (S3): Operational performance of your network or environment is impaired.
• Severity 4 (S4): Information is required on Cisco product capabilities, installation, or configuration. There is little or no impact on your business operations.

How you can engage Cisco TAC:

1. Using the online tool to initiate your service request for Levels 3 & 4
2. Call the Cisco's  Technical Assistance Center (Cisco TAC) at 800-553-2447 for levels 1 & 2
   1. You MUST have your Cisco CCO ID and Contract Numbers available
3. Send an email to tac.cisco.com.

• Tracking subscription dates and milestones
• Licensing Health Checks
• True Forward prep (prior to EA anniversary date)
• Services liaison - Workshops, Labs, POCs, Training
• Renewal Scoping

What can we help you with?

• License generation/request
• EAWS and Smart Account housekeeping: Create appropriate Virtual Accounts for proper organizing
• Adoption and Training
• Call a SME
• Briefings / Accelerators Workshops / Labs / Proof of Concepts
• Escalation with Cisco cases