Implementing Cisco Collaboration Devices (CICD)

Course Content

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.

CICD v1.0 is a version update to ICOMM v8.0. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed.

Course Length: 5 Days

Course Objectives

Upon completion of this course, the student should be able to:


Course Outline

Cisco Unified Communications Solutions

Administrator and End-User Interfaces

Call Flows in Cisco Call Control Platforms

Endpoint and End-User Administration

End User Telephony and Mobility Features

Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

Cisco Unified Communications Solutions Maintenance