Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)

Course Content

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Course Length: 5 Days

Course Objectives

Upon completion of this course, the student should be able to:

Prerequisites

Course Outline

Introduction to Troubleshooting Cisco Collaboration Systems Solutions

Cisco Unified Communications Manager Troubleshooting

Cisco VCS Troubleshooting

Call Setup Issues

ILS and GDPR Issues

Cisco Unified Communications Manager Mobility Issues

Module 7: Cisco TelePresence Management Suite Issues

Module 8: Voice Quality and Media Resources Issues

Labs