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Virtual Event
VA PCCE - Cisco Contact Center for Supervisors
1 hr 30 mins
Event Overview
Amanda Ford
Host
Goals & Objectives
- Learn how to use the Cisco Jabber softphone
- Utilize Cisco Finesse to manage agents in real-time
- Skill agents through the CCE Admin web portal
- Use Cisco Unified Intelligence Center (CUIC) for accessing reports
Who should attend?
Contact Center Supervisors and Managers
Interested?
Registering is free and only takes a minute.