Virtual Event

VA PCCE - Cisco Contact Center for Supervisors

1 hr 30 mins

Event Overview

Goals & Objectives

- Learn how to use the Cisco Jabber softphone - Utilize Cisco Finesse to manage agents in real-time - Skill agents through the CCE Admin web portal - Use Cisco Unified Intelligence Center (CUIC) for accessing reports

Who should attend?

Contact Center Supervisors and Managers
Registering is free and only takes a minute.