VA PCCE - Cisco Contact Center for Supervisors

Event Overview

This training is intended for Contact Center Supervisors. During this session, we will cover several applications to allow supervisors to gain better visibility into contact center operations.

Goals and Objectives

- Learn how to use the Cisco Jabber softphone - Utilize Cisco Finesse to manage agents in real-time - Skill agents through the CCE Admin web portal - Use Cisco Unified Intelligence Center (CUIC) for accessing reports

Who should attend?

Contact Center Supervisors and Managers