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WWT Events VA PCCE - Cisco Contact Center for Supervisors
Virtual Event

VA PCCE - Cisco Contact Center for Supervisors

1 hr 30 mins

Event Overview

User Profile Picture
Amanda Ford
Host

Goals & Objectives

- Learn how to use the Cisco Jabber softphone - Utilize Cisco Finesse to manage agents in real-time - Skill agents through the CCE Admin web portal - Use Cisco Unified Intelligence Center (CUIC) for accessing reports

Who should attend?

Contact Center Supervisors and Managers
Interested?
Registering is free and only takes a minute.