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VA PCCE - Cisco Contact Center for Supervisors
Event Overview
This training is intended for Contact Center Supervisors. During this session, we will cover several applications to allow supervisors to gain better visibility into contact center operations.
Goals and Objectives
- Learn how to use the Cisco Jabber softphone - Utilize Cisco Finesse to manage agents in real-time - Skill agents through the CCE Admin web portal - Use Cisco Unified Intelligence Center (CUIC) for accessing reports
Who should attend?
Contact Center Supervisors and Managers