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How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail
Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.
Cloud Chaos or Cloud Control? Fixing the Operating Model for Speed, Savings & Scale
Many organizations move to the cloud expecting speed and savings, only to end up with ballooning bills, siloed teams and mounting frustration. In this episode of WWT Presents Research, Robb Boyd talks with Jeff Weeks, creator of WWT's Cloud Operating Model framework and Michelle Dupuis, one of only 300 certified FinOps professionals worldwide, to unpack why the problem isn't the cloud but how you're running it. Learn why fixing your operating model is the foundation for securing data, enabling AI infrastructure and modernizing legacy applications. Cloud success is not just about migration; it is about mastering the model that makes it work.
When AI Starts to Act on Its Own, Who's in Control?
As artificial intelligence moves from prediction to action, a new security frontier is taking shape. In this episode, Zscaler's Head of AI Innovation Phil Tee and WWT's VP of Global Cyber Chris Konrad explore the rise of autonomous agents, the evolution of Zero Trust and what it means to secure AI itself. From poisoned prompts to quantum threats, they warn the biggest risk isn't just deploying AI — it's trusting it. A sharp, real-world look at how enterprises can protect their future as machines begin to make decisions of their own.
Driving Value with AI in Every Contact Center
AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
A New AI Operating System with Cisco's Jeetu Patel and WWT's Jim Kavanaugh
In this episode of the AI Proving Ground Podcast, WWT Co-founder and CEO Jim Kavanaugh and Cisco President Jeetu Patel break down the real constraints shaping the AI era and explore why platforms will define the next decade of enterprise innovation. They'll also talk about how secure, scalable architectures enable organizations to innovate confidently and compete at AI speed.
Inside NVIDIA: The $5 Trillion Engine Redefining the Future of AI
AI is rewriting the rules of the global economy. Powered by leaps in accelerated computing, digital twins and autonomous systems, a new industrial era is emerging in real time. In this episode of the AI Proving Ground Podcast, NVIDIA leaders Jay Puri, Charlie Wuischpard and Craig Weinstein break down how the entire AI stack — from the silicon driving breakthroughs to the software shaping intelligent experiences — is redefining how we build, operate and compete.
This conversation gives leaders a clear view of what's coming next—and what it takes to align their organizations, scale AI innovation, and stay ahead in a race where velocity, architecture, and ambition now determine advantage.
Building AI-Native Nations with Core42's Edmondo Orlotti
Core42 Chief Growth Officer Edmondo Orlotti dives into how Core42 and G42 are building sovereign, national-scale AI infrastructure and what enterprises can learn as they face their own challenges with data governance, GPU scarcity, fragmented environments and global regulatory pressure.
Executive Leadership in the Age of AI: Lessons from WWT Co-Founder and CEO Jim Kavanaugh
AI is reshaping business faster than any technology in history. But while employees are already using AI daily, enterprises are struggling to capture value at scale. In this episode of the AI Proving Ground Podcast, WWT Co-Founder and CEO Jim Kavanaugh explains why executive leadership is the critical factor in moving beyond pilots, how companies should build the right foundations for AI and why waiting on the sidelines may be the biggest risk of all.
Inside the AI Factory: Why Cisco Believes Security Will Define Our AI Future
Cisco's Nicolas Sagnes and World Wide Technology's Bob Watson outline why the next generation of AI infrastructure must be engineered as a secure, observable, full-stack system — and why enterprises relying on pilots risk falling behind.
Using Data to Pave the Way for AI and Automation
C-level leaders are looking to artificial intelligence (AI) to accelerate automation within their organizations. But in the rush to adopt AI, many forget that the success of both AI and automation hinges on an organization's data maturity.
Join Anshul Chaturvedi, a principal consultant with WWT focused on data, analytics and AI, as he talks about how organizations can mature their data capabilities to maximize their AI and automation investments. Anshul breaks down the interplay between automation and AI, pragmatic ways to start incorporating AI into an automation journey and provides tips on communicating progress to executive and line of business stakeholders.
Scaling AI Across the Workforce to Empower Every Employee
In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
How Forward-Thinking Leaders Integrate Culture and Tech to Amplify Organizational Success
How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.