Most organizations adopt cloud before they establish governance—then spend years battling runaway costs, siloed decisions, and commitments they can't unwind. In this episode of WWT Research's four-part IT Value Creation series, Josh Bushman and Jenny Halidik unpack the structural gaps that undermine cloud ROI and explain why FinOps tools alone cannot solve the problem. This episode explores the Cloud Center of Excellence (CCoE) as the foundation for sustainable cloud governance, showing how cross-functional decision-making, shared accountability and continuous optimization transform cloud from a cost risk into a strategic advantage. If your cloud spending is unpredictable, commitments feel misaligned or optimization never sticks, this conversation offers a clear roadmap for building governance that works at enterprise scale.

As enterprises move AI from experimentation to production, security failures are no longer isolated incidents—they are systemic risks embedded deep in infrastructure, data flows, and decision-making systems. In this episode of the AI Proving Ground Podcast, WWT's Istvan Berko, Cisco's DJ Sampath and NVIDIA's Ofir Arkin discuss why as AI becomes core infrastructure, security becomes the mechanism that determines whether that infrastructure scales or undermines itself.

AI has pushed cloud into overdrive. In this episode of the AI Proving Ground Podcast, two of our top cloud experts — Jack French and Todd Barron — reset the approach and detail why cloud is the launchpad but portability is the strategy; how to start greenfield with containers and abstraction; what a real FinOps model for AI looks like (unit economics, tagging, token/GPU visibility); where neo clouds fit versus hyperscalers; and how to handle cross-cloud risk and skill gaps; and the governance moves that accelerate—not restrict—innovation.

As organizations move beyond experimentation, compute has become a deciding factor in whether AI delivers real value or stalls before production. In this episode of the AI Proving Ground Podcast, WWT VP Neil Anderson, NVIDIA VP Chris Marriott and Cisco VP Daniel McGinniss talk about how organizations are rethinking where AI runs, how it's secured and how value is measured.

AI is reshaping business faster than any technology in history. But while employees are already using AI daily, enterprises are struggling to capture value at scale. In this episode of the AI Proving Ground Podcast, WWT Co-Founder and CEO Jim Kavanaugh explains why executive leadership is the critical factor in moving beyond pilots, how companies should build the right foundations for AI and why waiting on the sidelines may be the biggest risk of all.

AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.

In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.

As enterprises rush to deploy AI, observability is emerging as the discipline that determines whether those investments create durable value—or quietly erode it. In this episode of the AI Proving Ground Podcast, WWT's Ivan Wintersteiger, Cisco Splunk's Tapan Shah and NVIDIA's Shashank Sabhlok discuss why observability, when treated as foundational, becomes the connective tissue between infrastructure, applications, security and user experience.

As AI spreads beyond developers into every workflow, the differentiator shifts from tools to leadership. In this episode of the AI Proving Ground Podcast, WWT Co-Founder and CEO Jim Kavanaugh argues that winning in AI will lean heavily on culture: how fast an organization can learn, adapt and change. The new leadership challenge is moving fast without creating downstream chaos.

As companies move from chatbots to agents, the hardest work isn't prompting — it's building an always-on, governable, cost-aware system that leaders can trust. In this episode of the AI Proving Ground Podcast, Cisco's President and Chief Product Officer Jeetu Patel, NVIDIA's Vice President, Americas Partner Organization Craig Weinstein and WWT CTO Mike Taylor discuss how Cisco's Secure AI Factory with NVIDIA is designed to close the gap between experimentation and execution by treating AI as infrastructure.

As organizations struggle to move beyond AI pilots, a new architecture — Cisco's Secure AI Factory with NVIDIA — is emerging as a missing link between experimentation and real business outcomes. In this episode of the AI Proving Ground Podcast, WWT's Neil Anderson, Cisco's Kevin Wollenweber and NVIDIA's Chris Marriott discuss how the Secure AI Factory represents a shift from bolt-on protection to security built into the architecture itself.

How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.