14 results found
Payers, Pressure and the Pivot: Turning Health Plans into Health Platforms
In 2026, payers face margin pressure, regulatory whiplash and rising consumer expectations — even as AI reshapes operations. This blog outlines what executives should expect as payers strive to transform into true health platforms.
AI Is Changing the Way Insurance Delivers Value
Insurance leaders are accelerating growth and reducing risk by advancing their AI maturity. Where does your organization stand on this journey?
Underwriting the Future: Data Maturity as a Carrier's Competitive Edge
Discover how insurance carriers can advance data maturity to improve operational efficiency, regulatory compliance and AI readiness using WWT's Data Maturity Model.
5 Technology Trends Driving Business Value in Insurance
The insurance industry is transforming digitally, fueled by emerging technologies that are reshaping how insurers operate, engage customers and manage risk. These innovations are not just about modernization but also about unlocking real business value.
Streamlining service desk support for a global insurance provider
WWT helped a leading insurance provider unify its support operations across global teams, streamline vendor contracts and deliver a culturally aligned service experience that improved responsiveness and enhanced operational efficiency.
From Risk to Resilience: Agentic AI in Insurance's Next Era
Insurance has always been a business built on trust, risk assessment and document-heavy workflows. With the rise of agentic AI—AI systems that reason, act autonomously and participate directly in business transactions—insurers face both a challenge and an opportunity.
GenAI and the Pursuit of ROI in Insurance
Insurers have bought into the potential of GenAI, but the promise of business value is ever elusive, and many organizations are stuck in a POC quagmire. This blog post explores how insurance organizations can navigate the maze of challenges associated with GenAI use cases to realize the promise of business value.
ITC Vegas 2025: Insurance at an Inflection Point
Reflections from ITC Vegas 2025
Scattered Spider and the Insurance Industry
Scattered Spider exploits the insurance industry's vulnerabilities through advanced social engineering, targeting legacy systems and human weaknesses. As cyber threats evolve, insurers must transition from prevention to resilience, focusing on rapid detection and response. The industry's future hinges on integrating technology, processes and human awareness to thwart these sophisticated attacks.
Cyber Insurance: The Impact of Digital Risk, Key Takeaways from Black Hat 2025 and What Lies Ahead…
As we reflect on Black Hat 2025, cyber insurance again was one of the main themes, and the biggest take away, loud and clear is that we, as an industry, need to rethink the role of cyber insurance. It is no longer just a financial product, but rather, a strategic instrument—one that reflects the maturity of our security programs, the resilience of our operations, and our ability to quantify and communicate risk. When used correctly, it becomes a powerful weapon in our overall digital resilience lifecycle.
From Switchboards to Sentiment: The Evolution of Call Center Technology in Insurance
Insurance contact centers have evolved from basic operations to strategic assets, integrating AI and omni-channel capabilities. This transformation enhances customer engagement, streamlines processes and anticipates needs. WWT's Contact Center Maturity Model guides insurers in leveraging these advancements, turning centers into predictive engines of growth and innovation.
Unlocking the Value of Existing Technology Investments with AI in Insurance
Insurance companies can unlock significant value by applying AI to enhance their existing core technology systems instead of replacing them. This approach addresses operational inefficiencies caused by reliance on unstructured information and meets current market pressures while minimizing risk and disruption.