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Akkadian Console for Cisco Collaboration

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Solution Overview
Akkadian Console provides a complete, easy-to-setup and easy-to-use tool for managing incoming calls for CUCM. Busy operators and receptionists in high volume environments at hundreds of companies love the clean modern interface.
  • Easy for operators to learn — minimal training time
  • Customizable workspace — including shared and private
    notes
  • Rapid installation and streamlined administration

This lab is preconfigured and functional from the start. The lab is focused on the end-user facing experience instead of the technical components. The user is free to make changes as needed in order to test specific features or functionality if so desired.

Goals & Objectives

This lab provides a sandbox with  typical software found in a standard collaboration environment. Additionally, this sandbox includes attendant software. The focus of this environment will be user facing features of the attendant console software. 

The student will perform the following activities using the attendant console software:
  • Login/Logout
  • Place and answer a call
  • Transfer a call
  • Drag and drop call control
  • Park a call
  • Check user availability status

Hardware & Software

This lab consists of the following components:
  • Cisco Call Manager 11.5
  • Cisco Unity Connection 11.5
  • Cisco Instant Messaging and Presence 11.5
  • Cisco Jabber for Windows 11.5
  • Akkadian Operator Console
  • Microsoft Windows 2012 Active Directory / DNS
  • Microsoft Exchange 2013
  • Microsoft Windows 7 Desktops
  • VMware Horizon VDI 7.4