Cisco Advanced Attendant Console for Cisco Collaboration

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Solution Overview
Cisco Unified Attendant Console Advanced enables operators to manage high volumes of calls from customers, employees and business partners smoothly and efficiently. The attendant console gives users the tools required to confidently, efficiently and professionally tend to incoming calls. Within the console client, users see all console queue activity, shared active call notes, and informative call tags for held, recalled and parked calls. The customizable contact directory presents contact phone line (BLF), Cisco Jabber and Skype for Business status.

Goals & Objectives

This lab provides a sandbox with  typical software found in a standard collaboration environment. Additionally, this sandbox includes attendant software. The focus of this environment will be user facing features of the attendant console software. 

The student will perform the following activities using the attendant console software:
  • Login/Logout
  • Place and answer a call
  • Transfer a call
  • Drag and drop call control
  • Park a call
  • Check user availability status

Hardware & Software

This lab consists of the following components:
  • Cisco Call Manager 11.5
  • Cisco Unity Connection 11.5
  • Cisco Instant Messaging and Presence 11.5
  • Cisco Jabber for Windows 11.5
  • Cisco Attendant Console Advanced
  • Microsoft Windows 2012 Active Directory / DNS
  • Microsoft Exchange 2013
  • Microsoft Windows 7 Desktops
  • VMware Horizon VDI 7.4