The Cisco Finesse Desktop is the agent and supervisor desktop for Cisco Customer Care Solutions, providing easy access to applications and information needed by customer service representatives.  Companies can create a personalized desktop environment using a web-based interface to aggregate the information sources needed to provide exceptional customer satisfaction.  Finesse Desktop provides a consistent user interface across all types of Cisco Contact Center solutions.

Learn to customize Finesse 12.0 in this 2-hour hands-on lab.  Once the lab is configured, the student may use the sandbox for further experimentation and study, which they would not be able to do in a production environment.

This on-demand lab is for anyone who installs, configures, or maintains a Cisco Contact Center environment, whether it is Unified Contact Center Express, Unified Contact Center Enterprise, or Packaged Contact Center Enterprise.