Advanced Configuration Lab

Solution overview

The Cisco Finesse Desktop is the agent and supervisor desktop for Cisco Customer Care Solutions, providing easy access to applications and information needed by customer service representatives. Companies can create a personalized desktop environment using a web-based interface to aggregate the information sources needed to provide exceptional customer satisfaction. Finesse Desktop provides a consistent user interface across all types of Cisco Contact Center solutions.

Learn to customize Finesse 12.0 in this 2-hour hands-on lab. Once the lab is configured, the student may use the sandbox for further experimentation and study, which they would not be able to do in a production environment.

This on-demand lab is for anyone who installs, configures or maintains a Cisco Contact Center environment, whether it is Unified Contact Center Express, Unified Contact Center Enterprise or Packaged Contact Center Enterprise.

Lab diagram

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