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What is unified communications?

A true collaborative environment demands real-time access to the right resources — anywhere, anytime and on any device. Those resources are increasingly distributed as organizations become more decentralized. Unified Communications solutions — voice calling, instant messaging, team chat and presence, among others — are infrastructure-aware to support a quality experience across multiple technologies.

What is Cloud Calling? Is It Right for You?

Cloud calling and Unified Communications as a Service (UCaaS) solutions accelerate digital transformation by freeing IT from managing on-prem infrastructure and focusing their time on more strategic initiatives.
Article
•May 9, 2023

What Is Direct Routing for Microsoft Teams?

With some (or all) of your workforce working from home, has the use of Microsoft Teams increased? Has this led to users wanting the ability to make or receive calls via Teams? In this article, we will cover what Direct Routing for Teams is, along with the features, requirements and architecture of this solution.
Article
•Mar 26, 2021

Emergency Calling, E911 and Dispatchable Locations

Multi-line telephone systems (MLTS) need help to be in compliance with Kari's Law and Section 506 of the Ray Baum Act for Emergency Calling. Understand more about federal regulations and see how the unified communications solutions we've tested will bring your company into compliance with FCC rules.
Article
•Oct 13, 2020

Appspace Desk and Room Reservation Demo

WWT's collaboration Technical Service Architect, Tim Cappel, demonstrates Appspace management tool for configuring specific desks, huddle spaces and conference rooms to be reserved and scheduled.
Video
•13:33
Apr 6, 2021

Using Smart Cameras with Analytics for Public Places

Watch this 50-minute video to learn how Meraki Smart Cameras with Analytics can help organizations safely re-open public places.
Video
•50:18
Jul 10, 2020

How do I get started?

Working together should be easy. Unfortunately, for many organizations, it's not. We help evolve your workplace strategy, integrate technology systems and deploy the right architecture — be it on-premise, in the cloud or a hybrid of the two — for better collaboration, teamwork and productivity.

Evaluate

Legacy vendors, disparate sets of tools and dispersed teams stand in the way of collaboration and stymie productivity. We identify your company's unique business use cases, and focus on current business challenges and goals. By understanding the impact of high‐quality video and cutting‐edge collaboration capabilities across your enterprise, you can to establish a smart path forward.

Webex vs. Microsoft Teams vs. Zoom for Meetings Overview

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This one-hour briefing will focus on the three leading technologies for video meetings.
Briefing
•1 hr

Cloud Calling Briefing

Cloud calling or UC as a Service (UCaaS) is a cloud-based technology that offers enterprise voice communication services via a third-party host. Migrating on-prem UC infrastructure to the cloud offers a number of advantages, such as carrier-class security, geo-redundant deployments, faster upgrade cycles, easy self-service and reduced maintenance costs. Cloud calling providers offer different levels of support service based on customer requirements. WWT provides options for cloud calling: Cisco Webex Calling MT, Cisco Webex Calling Dedicated Instance, Microsoft Teams Voice, and Zoom Phone. This briefing explores these solutions to help identify which solution has the capabilities best suited for an organization's unique needs.
Briefing
•2 hrs

Emergency Calling E911 Briefing

The FCC has passed new regulations that apply to all multi-line telephone systems (MLTS) for dispatching emergency help. These include both Kari's Law and the Ray Baum Act, which carry compliance deadlines starting January 2021. Engage WWT for this analyst-style briefing if you would like to better understand the requirements of the laws and solutions that can enhance your MLTS to bring your organization into compliance.
Briefing
•2 hrs

Design

It's critical to understand the desired end-user experience of today's changing workforce. Seamless interoperability is key. Our Advanced Technology Center (ATC) includes more than 100 validated interoperability test beds, so you can see how different integrations work within your network architecture. We focus on experience and workloads to deliver multi-vendor solutions that provide the same end-user experience no matter the platform, location or endpoint.

Overview & Demo: Cisco Webex for Microsoft Teams Integration

This video will show the end user two different Webex Meetings integrations for Microsoft Teams. Those integrations are a chat bot and a dashboard tab. Microsoft Teams is the primary collaboration tool for Microsoft's O365 platform.
Video
•4:36
•May 27, 2020

Cisco Meraki Smart Camera and Environmental Sensors Lab

Welcome to the WWT ATC Cisco Meraki Smart Camera and Environmental Sensors Lab. This lab allows you to gain hands-on experience with the Cisco Meraki Smart Cameras and Sensors.
Foundations Lab
•383 launches

Webex Calling Demo: Moving UC to the Cloud

Migrating from on-premises deployments to the cloud? Watch this demo of configuring the Cisco Webex Calling solution for mobile and desktop users.
Video
•5:00
•Mar 31, 2020

Implement

Collaboration is not a product, it's an evolution of business and its technologies. We provide ongoing training for employees and IT, educational marketing communications and license management. 

Cisco UC Migration and Collaboration Development Workshop

Workshop
•4 hrs

Credit Reporting Agency: Training a Global Workforce

Multi-language blended learning program helps 17,000 users adopt Cisco Webex across 16 countries.
Case Study
•Dec 17, 2019

Supply Chain and Integration Services

Simplified IT deployments that accelerate time to market, predict workflows and reduce costs.
Service

Operate

The importance of collaboration as part of an organization's digital transformation demands a flexible approach. Organizations can deploy different Unified Communications technologies in different ways —  on-premise, in the cloud or a hybrid of the two, each of which have their own set of benefits to drive productivity. We help you determine the right deployment model and how best to operate it.

How to Add Muscle to the Cisco Collaboration Flex Plan

A lifecycle approach to Cisco's latest licensing plan for collaboration technologies can help organizations realize the benefits of mixing cloud, UCaaS and on-prem deployments.
Article
•Sep 28, 2018

Cisco's UCM Cloud for Government Creates Secure Solution for Government Agencies

Cisco's UCM Cloud for Government (formerly HCS – G) through WWT makes cloud collaboration a reality for the public sector.
Article
•May 1, 2017

Customer Success

Aligning technology tools, investment and consumption to help our clients realize strategic outcomes and business goals.
Service

Technology Adoption: Do More Than Migrate Users, Transform Your Culture

Organizations are losing money every year on their technology investments by lack of optimal user utilization. A shift in how they think about their newly purchased tech can plug that drain of lost value, and as a direct result, something more valuable than new and improved technology might be gained.
Article
•Jun 5, 2023

Case studies

Mercy Virtual Creates Anytime Healthcare

Mercy Virtual partnered with WWT and Cisco to create a Virtual Care Center, reaching more patients in more places to provide care the moment it's needed.
Case Study
•Aug 7, 2023

WWT and Cisco Webex Enable Virtual Employee Training for a Global Workforce

A large telecommunications provider retools their approach to training with Cisco Webex and WWT Adoption Services.
Case Study
•Jul 15, 2023

Agriculture Multinational Compares Video Conferencing Solutions

Leveraging labs allowed this organization to compare and test solutions prior to deployment, saving time and money.
Case Study
•Jun 5, 2023

Clayco: Reimagining the Workplace to Build a Culture of Collaboration

Learn how WWT helped the leading design and build company unify its collaboration platform to provide a seamless experience for employees and customers.
Case Study
•Jun 1, 2023

Meet our experts

Jason YoungUC Practice Lead
Brandon EcheleSenior Practice Manager, Collaboration
Joe BergerVice President, Digital Experience
David RosenblattDistinguished Solutions Architect- Digital Workspace
Tim CappelTechnical Solutions Arch II
Rich CawleyTechnical Solutions Architect
Jeff BergDigital Experience BD Team Mng
Michael JenningsTechnical Solutions Architect
Joe HeronCyber and AI Innovation Lead
Kait MillerBusiness Development Manager, Workforce AI
Dennis HeimTech Solutions Arch II, ATC

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Unified Communications

Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.

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