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iQ NetSolutions Vistapoint Console for Cisco Collaboration

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Solution Overview
iQ NetSolutions Vistapoint Console provides a best-of-breed attendant console application. Vistapoint Console is a server-based solution that supports a variety of consoles, ACD w/reporting, Finesse widgets for CCX/E agents, Exchange, Google, Skype, or Jabber integration, data collection and much more. 

Vistapoint Enterprise allows you to mix and match any combination of consoles either the Lite or Enterprise version. Vistapoint has a direct integration into Singlewire Informacast paging. This enables operators to directly access and activate pages along with safety alerts. Vistapoint supports call queuing by leveraging the native call queuing that present in Cisco Unified Communication Manager.

Goals & Objectives

This lab provides a sandbox with typical software found in a standard collaboration environment. Additionally, this sandbox includes attendant software. The focus of this environment will be user-facing features of the attendant console software. 

The student will perform the following activities using the attendant console software:
  • Login/Logout
  • Place and answer a call
  • Transfer a call
  • Drag and drop call control
  • Park a call
  • Check user availability status

Hardware & Software

This lab consists of the following components:
  • Cisco Call Manager 11.5
  • Cisco Unity Connection 11.5
  • Cisco Instant Messaging and Presence 11.5
  • Cisco Jabber for Windows 11.5
  • iQ NetSolutions Vistapoint Console
  • Microsoft Windows 2012 Active Directory / DNS
  • Microsoft Exchange 2013
  • Microsoft Windows 7 Desktops
  • VMware Horizon VDI 7.4