This technical lab provides a step-by-step guide to lead the student through the configuration of a basic inbound voice call center. This lab allows the student to start from installation of a Contact Center Express and have a working call center in hours.
The student performs the following activities:
The student performs the following activities:
- Configure Cisco CallManager Dial Plan and Codecs for UCCX
- Configure Cisco Endpoints for Agent DNs
- UCCX 12.0 Initial Setup
- Configure Cisco CallManager Users for UCCX
- Create a JTAP Call Control Group in UCCX
- Create Resource Groups in UCCX
- Create Queues in UCCX
- Assign Agents and Supervisors in UCCX
- Configure Teams
- Configure IVR and ACD Applications in UCCX
- Finesse Desktop Verification with Jabber Endpoints
- Install UCCX Script Editor
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