Verint Compliance and Security End User Experience

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Solution Overview
Deeply integrated with Cisco UC, Microsoft Skype for Business and other leading communications and collaboration platforms, the Verint Verba communication compliance and collaboration recording suite is designed to help businesses overcome complex compliance challenges that they face every day.

Financial institutions and other regulated industries worldwide rely on our scalable and proven offerings spanning proactive communication governance, compliance recording, data retention, speech transcription and analytics, quality monitoring, recording assurance and advanced compliance investigation capabilities.

Using Verint Verba, your business can easily control, capture, retain, retrieve and analyze a wide set of communications, for all regulated users, across a variety of channels, and provide proof of compliance that you are meeting regulatory demands.

Goals & Objectives

This lab features a full Cisco and Microsoft communication solution and will step you through the various features of the Verint Compliance and Security solutions.  Users of this lab will see how Verint can monitor, record and block various omni-channel communications. Some key components shown include voice, messaging and desktop monitoring and recording. This lab will also illustrate the ethical wall between Skype and Jabber users and how Verint can block and alert based on keywords or sensitive customer data.

This lab is open to all who want to learn about compliance and security and how it can be used to protect sensitive customer data.

Hardware & Software

  • Installed Cisco CSR 11.5
  • Microsoft Skype for Business 2015
  • Windows 7 Virtual Desktops with Microsoft Skype
  • Windows 7 Virtual Desktops with Cisco Jabber and IP Communicator
  • VMware Horizon environment for media-rich desktop experience
  • Microsoft Exchange for single Inbox voicemail functionality
  • Microsoft AD/DNS
  • Verint Compliance and Security 9.2