Verint Workforce Optimzation is a suite of unified software and services for capturing interactions and managing the performance of employees across the enterprise or in targeted areas of your business, including:
- Back-office operations
- Branch operations
- Contact centers
- Financial trading rooms
With Verint Workforce Optimization, you can gain visibility into the people, processes and work across your organization, helping you:
- Capture and analyze customer interactions, journeys and sentiments across channels.
- Enhance the quality of customer interactions.
- Drive deeper engagement with customers and employees.
- Improve internal processes and compliance.
- Boost employee productivity and performance.
- Uncover business trends and areas of opportunity.
- Deliver service more efficiently.