Posted by Cisco on March 21, 2019:
A proven calling platform that brings cloud innovation to the mid-market and large enterprise.
Today Cisco announced a new enterprise-class, native cloud solution – Webex Calling. It’s powered by bringing together the best of the proven Cisco BroadCloud platform as well as Cisco Webex. This brings Cisco’s total business cloud calling users to over 29 million worldwide. By combining a full enterprise PBX feature set with the rich team collaboration capabilities of Webex Teams, Webex Calling delivers the complete, integrated collaboration experience business users need. It will be sold under the Cisco Collaboration Flex Plan by Cisco VAR channel partners. Availability begins in the U.S. on March 31, 2019 and will expand to more than 35 countries across North America, Europe, Australia/New Zealand, and Japan by the end of the year.
We are already seeing a great fit in the market from our early partner engagements.
“The release of Webex Calling is timed perfectly with a phone refresh Presidio is doing for an important retail customer. The customer recognized immediately that they could configure, deploy, and manage over 2,500 handsets across 500 locations in nearly a plug-and-play fashion utilizing a lean IT team while saving hundreds of thousands of dollars in telecom costs,” said Vinu Thomas, CTO of Presidio. “The flexibility of adding and removing phones, the access to the full suite of Webex’s collaboration offerings, and the ease of automatic updates and patching are just a few of the reasons Webex Calling is a tremendous opportunity for Cisco partners and their customers.”
Mid-market and enterprise business leaders have been reluctant to move to the cloud, due to concerns about scalability, feature functionality, reliability, and security. That’s why we only see a current cloud calling market penetration estimate of 8% for businesses with 100+ users, while the cloud penetration for the under 100 user segment is more than 25%, based on market analyst estimates.
Webex Calling eliminates these former barriers and gives business leaders the freedom to replace their aging PBX infrastructure with a superior cloud PBX alternative. With cloud delivery from a series of geo-redundant data centers in seven countries, operated by experienced Tier 4 operators, Cisco is able to deliver a multi-tenant cloud service that is more reliable, scalable, and secure than any on-premises option. And with a cloud service that counts release cycles in weeks, rather than years, Webex Calling is always up to date, delivering a more intelligent user experience.