Learning Path

Collaboration System Release 14

Skill Level
Fundamentals
Duration ~ 17 hours
Updated Jun 13, 2023
About this Learning Path
Read full description

Your Instructors

World Wide Technology

Tech Solutions Arch II, ATC

Prerequisites

  1. Eagerness to learn
  2. Basic understanding of telephony concepts

What You'll Learn

  1. How to configure Collaboration System Release from a system perspective
  2. How to perform basic MACD (Move, Add, Change, Delete) tasks
  3. How to configure Cisco Unified Contact Center Express (UCCx) from a system perspective
  4. How to use the UCCx Script Editor
  5. Familiarization with Cisco Finesse (Contact Center Agent Desktop)

Technologies

  1. 1. CSR 14 Configuration
    1. Collaboration System Release 14 Configuration Lab Overview
      Video
      Locked
    2. Collaboration System Release 14 Configuration Lab
      Lab
      Locked
  2. 2. CSR 14 Administration
    1. Collaboration System Release 14 Administration Lab Overview
      Video
      Locked
    2. Collaboration System Release 14 Administration Lab
      Lab
      Locked
  3. 3. Contact Center Express 12.5 Configuration
    1. Unified Contact Center Express 12.5 Configuration Lab Overview
      Video
      Locked
    2. Unified Contact Center Express 12.5 Configuration Lab
      Lab
      Locked
  4. 4. Finesse 12.5 Administration
    1. Cisco Finesse 12.5 Administration Lab Overview
      Video
      Locked
    2. Cisco Finesse 12.5 Administration Lab
      Lab
      Locked
  5. 5. Conclusion
    1. Quiz
      Quiz
      Locked
    2. Learning Path Complete
      Achievement Badge
      Locked