Senior Consultant - Enterprise Monitoring & AIOps
20+ years of IT Operations experience. My IT career started as a desktop support analyst in the late 90's to large Systems Design, Architecture, Deployment, and Operations. My current assignment is with the Enterprise Service Management practice area under the Enterprise Solutions and Architecture Organization. I have an extensive knowledge of ITSM, ITAM, and Enterprise Monitoring Systems to help companies analyze their tools, people, and processes aligned to ITIL best practices.