Manager, Contact Center Advisory and Adoption Services
Dynamic operations management/process improvement consultant with over 25 years experience in variety of challenging sales and customer service environments. Proven track record of building, retaining, and leading successful teams, resulting in improved productivity, profitability, and quality. Skilled in leveraging experience with telecommunications, e-commerce, customer relationship management systems to drive sales, service and process improvements. Highly effective communicator and performance manager, with passion for quality service. Specialties: Contact Center Consulting, Third Party Management, Contract Negotiations, Operations Management, Budget Development.