Vyara Bogoeva Kareta
World Wide Technology
Engineering Operations Manager
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About Vyara
Vyara has been with WWT since 2018 when she joined Command Center as Operations Service Delivery Manager. She led a team of Technical Operations Managers providing organizational governance and ensuring all ITSM components are presented in technology and business-centric terms by gathering metrics, sourcing required data, and developing and communicating compliance reporting to the Executive Team. In 2021 Vyara joined PS Transformation Architecture as an Architecture Manager over a team of Architects from multiple practices. Her role focuses on driving the execution of Command Center and Delivery 2.0 SOPs, organization-wide process compliance, coordination with other departments and business stakeholders to respond to RFI/RFP questions by matching client requirements to ITIL/ Technical Design best practices and leading teams in rapidly changing environment including performance management and resource assignment. She is committed to fostering a collaborative work environment, enhancing performance, and maintaining a culture of operational excellence. Areas of Expertise - ITIL/ITSM Best Practices - Operations Management - Service Delivery and Transition - Business Process Design - Continuous Service Improvement - Project Management Organizational Impact 2021 • SOP PS TA • Team utilizations increase from 32% in 01/21 to 62 % Q1, 73% O2 • 5 Customer Delights, EOM award 9.21 , 100% IMP and PS support 2020 - Process Owner of Global Incident Management Process SOP - Development of MS Operations SOPs by Tech Ops Management Team - Governance of MS ITSM Operations service modules with operations performance success rate of 99 % Change Management and 99% Incident Management - Management and oversight of over 400 PS and MS escalations in collaboration with Delivery, PMO and all CC resources - Change Authority for Managed Services Change Advisory Board Review 2019 - 01/19 – 4/19 Closed Projects Audit Performance increase from 85% in 10/18 to 99% in 04/19 - 01/19 - Present Command Center Cut Template Adoption Audit Performance increase from 89% in 07/19 to 100% - Developed “IS Architectural RCA Newsletter” - Enforce Culture and Work Life Balance for PMO delivering cutover management on 10 projects with 100% positive feedback 2018 - Development and execution of the monthly Command Center Executive Report, KPIs and utilization - Development of “99% Cutover Success Rate” PS Critical Success Factor