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Key partners for contact center

We partner with the leading contact center platforms, cloud service providers and original equipment manufacturers (OEMs) to create highly personalized, connected digital experiences that improve customer satisfaction, increase agent productivity and help organizations deliver on their brand promise.

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Explore our comprehensive partner ecosystem today

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What's popular

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Contact Center Solutions

What is Google CCAI?

Looking for a flexible, cloud-based artificial intelligence solution to complement your Cisco Contact Center environment? Google CCAI might be for you.
Article
• Dec 10, 2020
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Digital Workspace

Contact Center Maturity Model

A step-by-step guide to empowering agents and delivering fresh customer service experiences
WWT Research
• Mar 5, 2023
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Contact Center Solutions

5 Reasons Why Contact Centers are Moving to the Cloud

Cloud-based contact center solutions are becoming mainstream. Here's why.
Article
• May 11, 2023
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Digital

4 Principles of Today's Best-in-Class Omnichannel Experiences

Organizations that have mastered omnichannel put their customers, employees and mission at the center of their experiences.
Article
• May 11, 2023
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Contact Center Solutions

The Cloud Contact Center Buyer's Guide

A structured approach to evaluating and selecting modern contact center solutions.
eBook
• May 4, 2023

What's new

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Contact Center Solutions

Five9: Making CX Work for Real Life

World-class, global companies rely on Five9 every day to get the job done. Five9 is a leading provider of cloud contact center software and CCaaS platform, and created and contributed this video.
Video
• 1:22
May 30, 2023
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Hybrid Work

Hybrid Work Envisioning Workshop

With hybrid work a permanent model in the workplace, organizations must fully support the seamless transition between home office and on-site work. Taking into account the networking and security challenges that arise, we help your team prioritize fit-for-purpose platforms, collaboration tools, automation and workflows required to provide hybrid-office employees with the best possible experience. This workshop is designed to help your organization build a plan to achieve your goals for a productive and secure hybrid-office business model where employees and the business thrive.
Workshop
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Contact Center Solutions

For Today's CX, Every Detail Matters — Even Down to the Headsets in Your Contact Center

Modern CX is more than just a buzzword.
Article
• May 30, 2023

Sandbox Lab

Unified Communications

Oracle Session Border Controller Sandbox

This lab is sandbox environment designed to simulate a collaboration ecosystem with Oracle Session Border Controllers. Participants will have access to a Cisco and Asterisk Collaboration environments. Students will be able to test and configure the Oracle Session Border Controllers and enable VoIP calling between the systems.
Sandbox Lab
82 launches
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Contact Center Solutions

Cloud vs. On-Premise Contact Center: What is the Right Option?

Identify and prioritize your goals before making a decision to build a new Contact Center or overhaul an existing platform.
Article
• May 11, 2023
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Contact Center Solutions

5 Reasons Why Contact Centers are Moving to the Cloud

Cloud-based contact center solutions are becoming mainstream. Here's why.
Article
• May 11, 2023
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Digital

4 Principles of Today's Best-in-Class Omnichannel Experiences

Organizations that have mastered omnichannel put their customers, employees and mission at the center of their experiences.
Article
• May 11, 2023
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Hybrid Work

Cloud Collaboration Migration Workshop

Workshop
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Contact Center Solutions

Contact Center Workshop

WWT's Contact Center workshop helps organizations identify areas of improvement, set priorities and reduce the complexity of vendor and solution selections.
Workshop
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Contact Center Solutions

The Cloud Contact Center Buyer's Guide

A structured approach to evaluating and selecting modern contact center solutions.
eBook
• May 4, 2023

Foundation Lab

Contact Center Solutions

Unified Contact Center Express 12.5 Configuration Lab

Configure Cisco's Unified Contact Center Express from the ground up. Start with a review of the installation parameters and licensing. Configure JTAPI call control, create a queue, and assign agents and supervisors to take inbound calls. Test it all using Cisco Finesses agent and supervisor desktops.
Foundations Lab
258 launches

Foundation Lab

Contact Center Solutions

Cisco Finesse 12.5 Administration Lab

Customize Cisco Finesse 12.0 agent and supervisor desktops to meet your contact center needs. Configure reason codes, workflows, modify the desktop layout and configure desktop chat capabilities. Test the changes using Cisco Jabber soft-phones and the Finesse desktop.
Foundations Lab
344 launches
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Digital Workspace

Contact Center Maturity Model

A step-by-step guide to empowering agents and delivering fresh customer service experiences
WWT Research
• Mar 5, 2023
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Contact Center Solutions

TEC37 Digital Workspace Series E04: Today's Contact Center: a Fusion of AI and Cloud for Improved Experiences

Contact center employees and the customers they support expect an expedient, seamless and straightforward experience. The level of their satisfaction, for the most part, is a direct reflection of the technologies and processes in place within the contact center. Cloud-native contact centers are better able to scale, and paired with AI, deliver a better experience for both customer service agents and your customers. Join this TEC37 to better understand how real AI for contact center is today, and key considerations for moving your contact center to private, public or hybrid cloud.
Webinar
Jun 23, 2021 • 12pm
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Contact Center Solutions

Cloud Contact Center: What Are My Options?

When advocating for a cloud contact center, customer experience (CX) leaders must understand their basic hosting options and the leading platforms and software integrations to add to IT's shortlist.
Article
• Dec 19, 2022
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Digital Workspace

Cisco Finesse 12.5 Administration Lab Teaser

Get a 30-second overview of the Cisco Finesse 12.5 Administration Lab.
Video
• 0:49
Dec 14, 2022
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Digital Workspace

Cisco Finesse 12.5 Administration Lab Overview

Watch a video overview of the Cisco Finesse 12.5 Administration Lab.
Video
• 3:58
Dec 14, 2022
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Contact Center Solutions

The Hidden Risks of On-premises Contact Centers

By ignoring or postponing cloud migration, organizations forfeit their ability to deliver best-in-class customer experiences (CX). Did you hear that, CX leaders?
Article
• Dec 7, 2022
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Digital Workspace

Unified Contact Center Express 12.5 Configuration Lab Overview

Watch a video overview of the Unified Contact Center Express 12.5 Configuration Lab.
Video
• 4:56
Oct 31, 2022
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Digital Workspace

Unified Contact Center Express 12.5 Configuration Lab (Teaser Video)

Get a 30-second overview of the Unified Contact Center Express 12.5 Configuration Lab.
Video
• 0:58
Oct 31, 2022

Contact Center Solutions

Reduce customer friction and improve agent processes with omnichannel experiences and technologies that deliver exceptional CX.

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