Customer Experience

Customer Experience Insights

117 results found

How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail

Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.
Video
•1:53
•Nov 18, 2025

A Platform and Ecosystem to Make the Right Technology Decisions Faster

Make smart technology decisions fast, and mitigate the risk inherent in solving complex business challenges with even more complex technology solutions.
Case Study

Sink or Soar: Turn AI into ROI with a CX Full-Stack Approach

WWT's approach to full-stack excellence provides CX leaders with a framework for unlocking efficiency, growth and fresh digital experiences for their customers.
Article
•Aug 12, 2024

How Actionable Data is Powering Smarter Operations at Jack in the Box

See how Jack in the Box is using its modernized point-of-sale system to unlock real-time data insights, drive operational efficiency and empower every level of the organization — from corporate leaders to restaurant managers.
Video
•1:32
•Jul 16, 2025

Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth

Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Case Study

Customer Experience Priorities for 2026

A roadmap for modernizing the systems, workflows and service models behind great customer experience
WWT Research
•Jun 1, 2026

How Wingstop Delivers a Predictive Digital Experience That's Always One Step Ahead

Wingstop partnered with WWT to unify data and leverage AI to power personalized customer journeys, transform internal operations and scale for exponential growth.
Case Study

MLS Partnership Shows How AI Could Shape Sports Fandom

MLS has partnered with World Wide Technology. The goal: to create more individualized relationships through data and AI-driven personalization.
News
•May 26, 2026

Building a Modern, Elastic IT Infrastructure From Scratch for Elanco Animal Health to Streamline and Optimize M&A

During a global pandemic, Elanco and WWT worked collaboratively to design, build and integrate an end-to-end IT infrastructure with the ability to scale and meet the evolving demands of the highly competitive animal health market.
Case Study

Democratizing Data to Reach New Levels of Productivity with Freeport-McMoRan

Global mining firm Freeport-McMoRan partnered with WWT to better harness big data and unlock hidden productivity.
Case Study

Contact Center Artificial Intelligence Assessment

WWT offers a comprehensive examination of AI technologies aimed at optimizing the efficiency and effectiveness of contact center operations, involving various key components to enhance the overall performance of the contact center. Including speech recognition, chatbots, virtual assistants, natural language processing, automation of routine tasks, and analytics. The result is a road map and recommendations for the enhancement or implementation of specific AI technologies that best fit the organization's requirements.
Assessment

Reimagining a National Media Company's Digital Future in the Age of Streaming

WWT helped a media company build a robust, data-centric technology platform that forges deeper connections with its 200M users, personalities and brands while leveraging an innovative business model to monetize content.
Case Study