Customer Experience

Customer Experience Insights

166 results found

Calculating the Financial Potential of AI in the Contact Center

How WWT's ROI calculators provide financial clarity and justify strategic AI investments for enhanced customer experience and operational efficiency.
WWT Research
•May 27, 2025

Digital Trends Spotlight: AI Insights for CX Leaders

An overview of the latest trends and insights in customer experience
WWT Research
•Mar 10, 2025

Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth

Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Case Study

A Platform and Ecosystem to Make the Right Technology Decisions Faster

Make smart technology decisions fast, and mitigate the risk inherent in solving complex business challenges with even more complex technology solutions.
Case Study

Customer BRM Team

If you have any questions or want to discuss further. Please contact your customer BRM listed on the experts page or via the Contact button below.
Public Community

Democratizing Data to Reach New Levels of Productivity with Freeport-McMoRan

Global mining firm Freeport-McMoRan partnered with WWT to better harness big data and unlock hidden productivity.
Case Study

Turning Store Scorecards into Actionable Retail Intelligence

How retail leaders can evolve from static metrics to real-time decisions that drive systemic change
WWT Research
•Oct 2, 2025

Maximizing Returns: AI Use Cases for Contact Center Success

AI is revolutionizing the way businesses interact with their customers. Here are the top ways that contact center leaders should leverage AI to yield the biggest ROI.
Article
•Jan 21, 2025

Six Stages of Transforming into a More Data-Driven Organization

Fostering a workplace that makes data-driven decisions is what enables innovation and agility, helping all parts of the business make well-informed decisions on the fly.
Article
•Jul 6, 2023

Transforming Patient Experience through Human-Centered Design for a Leading Cancer Center's New Hospital

By deeply understanding cancer patients' holistic experiences, we helped a leading cancer center reimagine patient care in preparation for a major hospital expansion.
Case Study

Building a Modern, Elastic IT Infrastructure From Scratch for Elanco Animal Health to Streamline and Optimize M&A

During a global pandemic, Elanco and WWT worked collaboratively to design, build and integrate an end-to-end IT infrastructure with the ability to scale and meet the evolving demands of the highly competitive animal health market.
Case Study

5 Ways Retailers Are Using AI to Drive Growth, Loyalty and Efficiency

Not sure where to begin with AI? Consider these five essential use cases as starting points for transforming retail operations and customer experience with AI.
WWT Research
•Jul 11, 2025