Customer Experience

Customer Experience Insights

119 results found

Sink or Soar: Turn AI into ROI with a CX Full-Stack Approach

WWT's approach to full-stack excellence provides CX leaders with a framework for unlocking efficiency, growth and fresh digital experiences for their customers.
Article
•Aug 12, 2024

A Platform and Ecosystem to Make the Right Technology Decisions Faster

Make smart technology decisions fast, and mitigate the risk inherent in solving complex business challenges with even more complex technology solutions.
Case Study

How Actionable Data is Powering Smarter Operations at Jack in the Box

See how Jack in the Box is using its modernized point-of-sale system to unlock real-time data insights, drive operational efficiency and empower every level of the organization — from corporate leaders to restaurant managers.
Video
•1:32
•Jul 16, 2025

Driving Value with AI in Every Contact Center

AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
Video
•1:44
•Aug 28, 2025

Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth

Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Case Study

Democratizing Data to Reach New Levels of Productivity with Freeport-McMoRan

Global mining firm Freeport-McMoRan partnered with WWT to better harness big data and unlock hidden productivity.
Case Study

Building a Modern, Elastic IT Infrastructure From Scratch for Elanco Animal Health to Streamline and Optimize M&A

During a global pandemic, Elanco and WWT worked collaboratively to design, build and integrate an end-to-end IT infrastructure with the ability to scale and meet the evolving demands of the highly competitive animal health market.
Case Study

Creating the Perfect Pizza Kitchen for Little Caesars

WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.
Case Study

How Wingstop Delivers a Predictive Digital Experience That's Always One Step Ahead

Wingstop partnered with WWT to unify data and leverage AI to power personalized customer journeys, transform internal operations and scale for exponential growth.
Case Study

Reimagining a National Media Company's Digital Future in the Age of Streaming

WWT helped a media company build a robust, data-centric technology platform that forges deeper connections with its 200M users, personalities and brands while leveraging an innovative business model to monetize content.
Case Study

Deepfakes for Good? How AI is Powering the Next Era of Personalization

In this episode of the AI Proving Ground Podcast, Adam Dumey and Chris Roberts explore one of the more surprising — and controversial — topics in generative AI: the use of synthetic media and deepfakes in personalized customer experiences.
Video
•1:07
•Apr 29, 2025

How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail

Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.
Video
•1:53
•Nov 18, 2025