Customer Experience

Customer Experience Insights

168 results found

A Platform and Ecosystem to Make the Right Technology Decisions Faster

Make smart technology decisions fast, and mitigate the risk inherent in solving complex business challenges with even more complex technology solutions.
Case Study

Calculating the Financial Potential of AI in the Contact Center

How WWT's ROI calculators provide financial clarity and justify strategic AI investments for enhanced customer experience and operational efficiency.
WWT Research
•May 27, 2025

Digital Trends Spotlight: AI Insights for CX Leaders

An overview of the latest trends and insights in customer experience
WWT Research
•Mar 10, 2025

Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth

Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Case Study

Customer BRM Team

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Public Community

Democratizing Data to Reach New Levels of Productivity with Freeport-McMoRan

Global mining firm Freeport-McMoRan partnered with WWT to better harness big data and unlock hidden productivity.
Case Study

Turning Store Scorecards into Actionable Retail Intelligence

How retail leaders can evolve from static metrics to real-time decisions that drive systemic change
WWT Research
•Oct 2, 2025

Building a Modern, Elastic IT Infrastructure From Scratch for Elanco Animal Health to Streamline and Optimize M&A

During a global pandemic, Elanco and WWT worked collaboratively to design, build and integrate an end-to-end IT infrastructure with the ability to scale and meet the evolving demands of the highly competitive animal health market.
Case Study

Sink or Soar: Turn AI into ROI with a CX Full-Stack Approach

WWT's approach to full-stack excellence provides CX leaders with a framework for unlocking efficiency, growth and fresh digital experiences for their customers.
Article
•Aug 12, 2024

5 Ways Retailers Are Using AI to Drive Growth, Loyalty and Efficiency

Not sure where to begin with AI? Consider these five essential use cases as starting points for transforming retail operations and customer experience with AI.
WWT Research
•Jul 11, 2025

Six Stages of Transforming into a More Data-Driven Organization

Fostering a workplace that makes data-driven decisions is what enables innovation and agility, helping all parts of the business make well-informed decisions on the fly.
Article
•Jul 6, 2023

Creating the Perfect Pizza Kitchen for Little Caesars

WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.
Case Study