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Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth
Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Generative AI Briefing
Generative AI presents a unique opportunity to propel organizations into the future. By thoughtfully integrating generative AI into an organization's workflow, new levels of creativity, innovation, and customer experiences are unlocked to accelerate industry gains. At the same time, organizations must adopt a responsible and ethical approach to GenAI to harness its potential and mitigate risk.
Data Maturity Model
This guide will help you achieve data maturity in your organization, unlocking new levels of insight, efficiency and innovation, and paving the way for successful AI implementation.
How Forward-Thinking Leaders Integrate Culture and Tech to Amplify Organizational Success
How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.
Digital Trends Spotlight: AI Insights for CX Leaders
An overview of the latest trends and insights in customer experience
What's new
AI Agents: Scaling Your Digital Workforce
Enterprise adoption of AI agents is spiking, with industry surveys showing most large enterprises are already piloting AI agents. But there's a lot of hype out there. In this episode of the AI Proving Ground Podcast, Technical Solutions Architect Ina Poecher and Senior Director of WWT's AI Practice expose widespread "agent-washing," highlight practical but ROI-heavy use cases you can pursue now. Tune in to discover how agentic architecture turns generative AI hype into secure, measurable enterprise AI outcomes — and what's next for multi-agent ecosystems.
Transforming Global Relocation Services with a Unified Data Lakehouse
Discover how WWT and Databricks helped a global relocation services provider turn siloed data into a scalable, insight-driven lakehouse.
How Retailers Can Strike the Right Risk-Reward Balance in the Cloud
Capitalize on the benefits of cloud-powered experiences while minimizing disruption and maintaining customer trust.
Are Retailers' Channel-centric Mindsets Leaving Opportunities on the Table?
Outdated, channel-centric mindsets and organizational silos are partly to blame for retailers' inability to adopt unified commerce. Learn how to overcome this cultural conundrum so your organization can thrive.
Entertainment Company Launches Unified Digital Marketplace to Help Content Creators Build New Worlds
The company partnered with WWT to transform its fragmented ecosystem into a unified, future-ready marketplace that streamlines creator experiences, accelerates innovation and unlocks new digital revenue streams across industries.
Partner POV | Welcome to the Agentic Era: Humans + Agents Achieving More, Together
The world's biggest challenges—whether transforming businesses, advancing science, or addressing societal issues—are too complex for humans or AI to solve alone. The real magic happens when the two collaborate, combining human ingenuity with AI speed and precision. Welcome to the agentic era, a groundbreaking new chapter where humans and intelligent agents join forces to achieve more than ever before.
Jack in the Box Case Study
Gain insight into how Jack in the Box partnered with WWT and Qu to modernize its store network and point-of-sale system across 2,200 restaurants.
Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth
Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Cisco AI Canvas
AI Canvas is Cisco's first Generative UI for cross-domain IT-a shared, intelligent workspace that brings real-time telemetry, AI insights, and team collaboration into one view.
The Data Reckoning: Turning Your Information Assets Into Competitive Weapons
Looking to turn your data chaos into competitive advantage? This candid blog cuts through the hype of "data lakes" and analytics dashboards to reveal what actually works. Discover practical frameworks like the "Revenue Traceability Test" and "Monday Morning Test" that help executives transform information overload into strategic decision-making power.
Powering Smarter Performance Decisions with AI in the NBA
Discover how World Wide Technology and Google Cloud helped an NBA franchise turn performance data into a competitive edge.
Navigating Data Complexity in Specialty Pharmacy Services
Discover how WWT addressed the complex data needs of a leading provider of specialty pharmacy services to improve operational efficiency and reporting accuracy.
4 Key Principles for Reimagining Retail with Science and Vision
It's time for retailers to break free from their legacy constraints and digitally transform to unlock their businesses' full potential. Following these four principles will help you succeed.
Using Data to Pave the Way for AI and Automation
C-level leaders are looking to artificial intelligence (AI) to accelerate automation within their organizations. But in the rush to adopt AI, many forget that the success of both AI and automation hinges on an organization's data maturity.
Join Anshul Chaturvedi, a principal consultant with WWT focused on data, analytics and AI, as he talks about how organizations can mature their data capabilities to maximize their AI and automation investments. Anshul breaks down the interplay between automation and AI, pragmatic ways to start incorporating AI into an automation journey and provides tips on communicating progress to executive and line of business stakeholders.
From Robots to Personalization: Three Tech Trends Redefining the QSR Experience
Learn how AI, robotics and data are shaping the future of fast food.
Life Sciences and AI with Dr. Sanaz Cordes
As in many verticals, AI has become more challenging in Life Sciences. Listen as WWT's Chief Healthcare Advisor, Dr. Sanaz Cordes, reviews some of these challenges. Dr. Cordes reviews the Life Sciences framework and the increased demand for AI.
Data Governance
Rinkan Patel, WWT's Head of Data Governance, reviews a case study that demonstrates how Data Governance drives value and outcomes.
Data Engineering
Brian Koehler, WWT's Practice Lead for Data Streaming, reviews WWT's Data Engineering offerings and how WWT helps customers migrate to cloud-based alternatives.
Data Science
Daniel Cholakov, a Senior Engagement Manager for WWT, reviews focus areas of Data Science and how WWT's Data Science group brings value to customers.
Infuse Google CCAI Into Your Contact Center
Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.