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Sink or Soar: Turn AI into ROI with a CX Full-Stack Approach
WWT's approach to full-stack excellence provides CX leaders with a framework for unlocking efficiency, growth and fresh digital experiences for their customers.
Data Maturity Model
This guide will help you achieve data maturity in your organization, unlocking new levels of insight, efficiency and innovation, and paving the way for successful AI implementation.
Streamlining Processes with Automation and Network Discovery for a Global Financial Market
Following multiple mergers and acquisitions, a global financial market needed to rationalize its complex legacy infrastructure to minimize costs, streamline systems and reduce data center emissions.
Embracing a Product Mindset to Implement Personalized Customer Experiences | Experts
Today's digitally savvy consumer expects businesses to know what they want — in some cases before they know themselves. To do that, organizations must adopt a more data-centric approach that can deliver personalized experiences in real time.
Join Salena Malik, Director of Digital Products, as she talks about what it means to have purpose-built solutions and the importance of having a product mindset when it comes to planning and executing with strategic intent. She also walks us through real-world examples of where personalization is making an impact in the market.
4 Key Principles for Reimagining Retail with Science and Vision
It's time for retailers to break free from their legacy constraints and digitally transform to unlock their businesses' full potential. Following these four principles will help you succeed.
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Navigating Data Complexity in Specialty Pharmacy Services
Discover how WWT addressed the complex data needs of a leading provider of specialty pharmacy services to improve operational efficiency and reporting accuracy.
4 Key Principles for Reimagining Retail with Science and Vision
It's time for retailers to break free from their legacy constraints and digitally transform to unlock their businesses' full potential. Following these four principles will help you succeed.
Using Data to Pave the Way for AI and Automation
C-level leaders are looking to artificial intelligence (AI) to accelerate automation within their organizations. But in the rush to adopt AI, many forget that the success of both AI and automation hinges on an organization's data maturity.
Join Anshul Chaturvedi, a principal consultant with WWT focused on data, analytics and AI, as he talks about how organizations can mature their data capabilities to maximize their AI and automation investments. Anshul breaks down the interplay between automation and AI, pragmatic ways to start incorporating AI into an automation journey and provides tips on communicating progress to executive and line of business stakeholders.
From Robots to Personalization: Three Tech Trends Redefining the QSR Experience
Learn how AI, robotics and data are shaping the future of fast food.
Life Sciences and AI with Dr. Sanaz Cordes
As in many verticals, AI has become more challenging in Life Sciences. Listen as WWT's Chief Healthcare Advisor, Dr. Sanaz Cordes, reviews some of these challenges. Dr. Cordes reviews the Life Sciences framework and the increased demand for AI.
Data Governance
Rinkan Patel, WWT's Head of Data Governance, reviews a case study that demonstrates how Data Governance drives value and outcomes.
Data Engineering
Brian Koehler, WWT's Practice Lead for Data Streaming, reviews WWT's Data Engineering offerings and how WWT helps customers migrate to cloud-based alternatives.
Data Science
Daniel Cholakov, a Senior Engagement Manager for WWT, reviews focus areas of Data Science and how WWT's Data Science group brings value to customers.
Infuse Google CCAI Into Your Contact Center
Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.
If You Don't Measure It, You Can't Change It
You're on a phone call with a call center about a service issue and the call seems to be taking longer than expected. You may not realize it, but the company you've called is calculating this "wait time" metric. They are also tracking everything that can be measured — because measuring operational performance is inherent in contact center operations.
From Kiosks to AI: What RLC 2025 Means for the Future of Restaurant Tech
Explore key insights and strategies from Restaurant Leadership Conference 2025 that are shaping the future of restaurant technology and innovation.
Pure Storage FlashBlade
The Pure Storage FlashBlade family is an elastic scale out file and object, all flash storage solution that gives customers an advanced data-hub approach to managing their data. WWT has partnered with Pure Storage to provide this lab giving access to the Purity//FB operating environment on FlashBlade//S and FlashBlade//E Hardware in the Advanced Technology Center. This lab showcases Pure's RapidFile Toolkit that supercharges common Linux operating system commands running against NFS File Shares on the FlashBlade.
Data Maturity Model
This guide will help you achieve data maturity in your organization, unlocking new levels of insight, efficiency and innovation, and paving the way for successful AI implementation.
AI's Next Leap: Insights from NVIDIA GTC 2025
Bonus episode! Jensen Huang's keynote at NVIDIA GTC 2025 reinforced that we are entering a new phase of AI-driven enterprise transformation — signaling a shift from AI as a supporting tool to AI as a decision-making and autonomous agent. In this special episode of the AI Proving Ground Podcast, we get quick-hit reaction from WWT experts on the ground at NVIDIA GTC 2025 — from new product announcements and its impact on the enterprise to innovative technology showcased on the floor and discussions behind the scenes.
Overcoming Shadow AI to Drive Enterprise AI Adoption
AI is transforming enterprises — but are businesses actually using it effectively? In this episode of the AI Proving Ground Podcast, experts Jon Duren and Jay Custard explore the real challenges of enterprise AI adoption — from underutilized AI tools and shadow AI risks to the struggle of proving AI's ROI.
Digital Trends Spotlight: AI Insights for CX Leaders
An overview of the latest trends and insights in customer experience
Securing AI Transformation with WWT's Jim Kavanaugh and Cisco's Jeetu Patel
As AI adoption accelerates across industries, businesses face unprecedented challenges in securing their AI-driven transformations. In this exclusive fireside chat, Cisco EVP and Chief Product Officer Jeetu Patel and WWT Co-founder and CEO Jim Kavanaugh discuss the latest breakthroughs in AI security and how enterprises can more confidently innovate while safeguarding their AI applications.
Jeetu and Jim will also explore the global landscape and its impact on the future of enterprise AI; provide practical guidance on how to craft an AI strategy that balances the need for speed with the necessity of caution; and talk about emerging AI solutions and how they can integrate into your IT strategy.
Liqid Composable Disaggregated Infrastructure Lab
The Liqid Composable Disaggregated Infrastructure (CDI) Lab showcases how to create impossible hardware configurations that are unfeasible in the physical world. Compose bare metal servers with any number of configurations via software. The lab consists of Dell PowerEdge compute, Liqid PCIe4 Fabric, Liqid Matrix Software, Intel NVMe and NVIDIA GPUs.
How Forward-Thinking Leaders Integrate Culture and Tech to Amplify Organizational Success
How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.
Transforming Customer Experience in Financial Services Through Data
We explore how financial institutions can leverage their data assets to drive long-term success and meet increasing customer expectations.