The value of the digital employee experience

Employee experience includes several factors related to culture, technology and the workplace that shape how employees feel about their company. These factors can include traditional components such as the physical environment, benefits, and relationships between managers and employees, as well as digital workspace elements like flexible work arrangements; easy access to applications, data and AI tools; device choice; and streamlined processes. Delivering a best-in-class employee experience requires organizations to excel in both areas and exceed employee expectations.

The impact of digital employee experience on customer experience

The impact of an organization's employee experience extends beyond its workforce. Because employee experience and customer experience are closely connected, it's important for leaders to emphasize both equally.

When employees are provided the right tools, processes and technologies to work seamlessly, efficiently and effectively in their jobs, they're empowered to deliver better customer service and experiences. When they're not, it can stunt digital transformations and adversely impact customer engagement and loyalty. 

Digital workspace topics

Dig deeper into employee experience by exploring these focus areas.

Digital workspace technologies

There are hundreds of digital workspace technologies on the market today that can help organizations remove digital friction, streamline management and satisfy employees. Our experts can help you simplify and rationalize your existing environment, then determine which solution will best meet the needs of your workforce. In many cases, the following digital workspace technologies are a good place to start.

Our work transforming the digital employee experience

Explore our case studies to learn how we help customers evaluate, test, implement and adopt technologies to deliver fresh digital employee experiences. 

Digital workplace services

Improving the employee experience requires a focus on three key components: people, process and technology. Whether your organization is struggling in one of these areas or all three, we can help. 

From strategy to execution, we offer a comprehensive portfolio of digital workspace services. Explore all services or get started today by requesting a digital employee experience briefing,  dynamic persona assessment or AI productivity strategy accelerator. In the briefing, we review the current state of the employee experience and key considerations for developing a holistic strategy. If you're ready to develop a strategy, our assessment is a great way to align business, HR and IT stakeholders.