Overview
Explore
Services
Events
Our Employee Experience services
Our comprehensive services portfolio is designed to help at every stage of your journey to digital transformation.
Assessments
Review and evaluate your current-state capabilities
Contact Center Artificial Intelligence Assessment
WWT offers a comprehensive examination of AI technologies aimed at optimizing the efficiency and effectiveness of contact center operations, involving various key components to enhance the overall performance of the contact center. Including speech recognition, chatbots, virtual assistants, natural language processing, automation of routine tasks, and analytics. The result is a road map and recommendations for the enhancement or implementation of specific AI technologies that best fit the organization's requirements.
Dynamic Persona Assessment
An organization's workforce — its employees — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time.
<br/>
<br/>
When organizations pivot towards employee-centric digital experience or plan for large-scale workspace refresh, the need to empower end users with the right technology tools and provide measurable business value is paramount.
<br/>
<br/>
Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Microsoft Copilot for M365 Strategy Accelerator
Infusing AI into workflows with Copilot for M365 is the new standard for boosting workforce effectiveness & productivity. What is your organization doing about it? It's time to activate your workforce AI strategy with WWT's Copilot for M365 Strategy Accelerator. This assessment prepares your organization with a strategy and roadmap to adopt cutting-edge AI productivity tools across Microsoft's M365 suite.
Contact Center Migration Assessment
The Contact Center Migration Assessment is a comprehensive consulting engagement designed to help organizations prepare for the adoption of their new Contact Center Platform. The objective of this assessment is to identify and validate all relevant business requirements, and operational processes associated with the organization's contact center operations. By comparing the identified functionality with the platform's delivery approach, this assessment will provide all the necessary business, functional, and operational requirements to deliver the desired functionality. Upon completion, this assessment will facilitate a seamless transition to the implementation team, ensuring a smooth handover.
Those challenges include:
Assuring the new platform's implementation is delivered on time with all the requested and required features.
What function and feature gaps are obstacles to achieving expectations?
Assuring your organization's cloud adoption strategy in line with the needs of your customers and employees when it comes to engagement?
Briefing
Learn the basics from an expert
Workforce AI Briefing
Workforce AI refers to the use of artificial intelligence technologies to enhance and optimize various aspects of the workforce. This can include automating tasks, improving decision-making, supporting employee training, and enabling better collaboration. It may also involve AI-powered tools for recruitment, performance management, and employee engagement. By leveraging AI, organizations can improve efficiency, productivity, and employee experience, while allowing human workers to focus on more strategic, creative, and high-value activities.
Hybrid Work Briefing
Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a core element of their workforce model. Many HR and IT leaders need to revisit their strategy to support and optimize hybrid work as a permanent feature of workforce management. WWT's Hybrid Work Spectrum helps organizations visualize their balance between on-site and remote workers so that we can help organizations determine their requirements and priorities and budget allocation.
Observability and AIOps Briefing
The increasing volume and velocity of data being generated in enterprise organizations is overwhelming. It creates massive complexity within IT environments and accelerates the demand for proactive and predictive IT operations. In this briefing, you'll learn how to achieve advanced operational intelligence to help streamline IT operations and improve the end-user experience.
Computer Vision Briefing
Computer vision, analytics and AI technologies have enhanced customer experience (CX) and employee experience (EX) across diverse industries. In retail, these tools enable personalized product recommendations and streamlined checkout processes. In healthcare and life sciences, they support diagnostic accuracy and drug discovery. In manufacturing, computer vision enhances quality control. In the hospitality and entertainment industries, these tools optimize guest services, ultimately leading to improved CX and EX through efficiency and personalization.
Workshops
Create actionable project deliverables
Customer Experience Transformation Workshop
What if you could open new opportunity streams and forge seamless relationships with your clients? Connect with WWT's Digital Advisors for a half to full-day workshop in which we'll help you identify how to meet and exceed the continuously changing needs of constituents, from customers to patients, fans or students, as well as your employees. Request this workshop to help you uncover opportunities to anticipate and address these needs by applying innovation expertise, design thinking best practices, and digital technology to your business models.
End User Computing Roadmap Workshop
In WWT's End-User Computing workshop we evaluate your EUC environment, align priorities and reduce the complexity of vendor selection. The outcome is a strategic roadmap.