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Customer Experience
Contact Center Maturity Model
A step-by-step guide to empowering agents and delivering fresh customer service experiences
WWT Research
•
Mar 5, 2023
Digital Workspace
How Do You Balance Employee and Customer Experience? | Research
Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction.
Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.
Webinar
Jan 26, 2023 • 9am
Data Analytics
Six Stages of Transforming into a More Data-Driven Organization
Fostering a workplace that makes data-driven decisions is what enables innovation and agility, helping all parts of the business make well-informed decisions on the fly.
Article
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Jul 6, 2023
Employee Experience
Digital Employee Experience 101: What Is DEX and Why Is It Important?
Learn what the digital employee experience is, why it's important, and steps for getting started.
Article
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Jun 20, 2023
End-User Computing
VMware Workspace ONE and Intel vPro® technology introduce chip-to-cloud PC management and security
Learn how WWT, Intel and VMware can work together to solve customers' business challenges with the new Workspace ONE and Intel vPro solution.
Article
•
Oct 18, 2023
What's new
Hybrid Work
Hybrid Work Briefing
Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a core element of their workforce model. Many HR and IT leaders need to revisit their strategy to support and optimize hybrid work as a permanent feature of workforce management. WWT's Hybrid Work Spectrum helps organizations visualize their balance between on-site and remote workers so that we can help organizations determine their requirements and priorities and budget allocation.
Briefing
Digital Workspace
Transform your Digital Workspace with WWT
Learn how WWT elevates employee experience and creates workspaces that exceed employee expectations, attract and retain top talent, foster innovation and achieve business outcomes.
Playlist
Nov 29, 2023
Hybrid Work
Preventing Proximity Bias in the Hybrid Workplace
With hybrid work normalized and a steady increase in remote work, people managers and HR leaders are on the hook to ensure every employee has a voice. Here are five ways to avoid proximity bias.
Article
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Nov 27, 2023
End-User Computing
Less is More When Consolidating Endpoint Management Tools
As organizations deliver greater flexibility to employees by offering more device options, unified endpoint management (UEM) and modern device management (MDM) can help IT teams efficiently manage this influx of endpoints.
Article
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Nov 27, 2023
Employee Experience
Reducing Digital Friction for Frontline Workers
Frontline workers, such as first responders, retail associates, linemen and transit drivers, make up 80 percent of the American workforce. Yet, they're often overlooked when it comes to the digital employee experience.
Blog
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Nov 22, 2023
Digital Workspace
How Do You Balance Employee and Customer Experience? | Research
Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction.
Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.
Webinar
Jan 26, 2023 • 9am
Digital
Why Digital Experience Monitoring is a Strategic Move for IT Leaders
Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.
Article
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Nov 15, 2023
What's Your Digital Strategy for 2024?
As a new year approaches, here are some effective components and approaches to consider when assessing and enhancing your digital strategy.
Blog
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Nov 14, 2023
End-User Computing
End User Computing Roadmap Workshop
In WWT's End-User Computing workshop we evaluate your EUC environment, align priorities and reduce the complexity of vendor selection. The outcome is a strategic roadmap.
Workshop
Customer Experience
Computer Vision Briefing
Computer vision, analytics and AI technologies have enhanced customer experience (CX) and employee experience (EX) across diverse industries. In retail, these tools enable personalized product recommendations and streamlined checkout processes. In healthcare and life sciences, they support diagnostic accuracy and drug discovery. In manufacturing, computer vision enhances quality control. In the hospitality and entertainment industries, these tools optimize guest services, ultimately leading to improved CX and EX through efficiency and personalization.
Briefing
Strategic Integration of Copilot: Collaborate with World Wide Technology
Microsoft Copilot is an AI assistant that integrates with various Microsoft applications. Here we discuss its benefits, data privacy and security concerns and how WWT can support the strategic integration of Copilot for enterprise organizations.
Blog
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Oct 31, 2023
Leveraging IT Investments for Digital Strategy
Depreciating IT assets can be leveraged to align, enable and deliver on digital strategies. Take a look as we dive into the possibilities.
Blog
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Oct 30, 2023
Lakeside Software: Drive Informed Business Strategies and Decisions with High-level Data and Visibility
Lakeside SysTrack is a digital employee experience (DEX) platform that gathers and analyzes data from IT endpoints on everything that may affect end-user experience and business productivity. Learn how Lakeside's DEX library and Velocity Framework build on the industry-leading foundation of IT data to give organizations a better view.
Blog
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Oct 25, 2023
Hybrid Work
Take the Next Step to Optimize Hybrid Work
Build a prosperous and fulfilling digital workspace experience with WWT and Poly to empower employees with seamless collaboration no matter where they work.
Article
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Oct 25, 2023
End-User Computing
VMware Workspace ONE and Intel vPro® technology introduce chip-to-cloud PC management and security
Learn how WWT, Intel and VMware can work together to solve customers' business challenges with the new Workspace ONE and Intel vPro solution.
Article
•
Oct 18, 2023
Hybrid Work
Partner POV | How to Make Meetings More Equitable and Inclusive
This article discusses the importance of achieving an inclusive meeting culture in a hybrid work environment, emphasizing the need for psychological safety, empathy, diversity of viewpoints, etiquette, and technology to ensure that all participants are fully engaged and valued in meetings.
Partner Contribution
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Oct 18, 2023
End-User Computing
Modern Device Management (MDM) Briefing
For years, IT issued a single PC or laptop to users as their only approved device for work. Today, users are not only demanding a choice of endpoint device, they are using multiple device types to do their jobs. These demands come across all levels of an organization, from task workers to the C-suite. Meeting these demands places an ever-growing burden on IT to empower users while maintaining corporate security standards. Modern Device Management (MDM) technologies enable IT to manage multiple device types with a consistent set of tools, ensuring consistent security while providing flexibility and a high quality user experience.
Briefing
End-User Computing
Fast, Flexible Drop Ship Provisioning for Today's Remote Workforce
Experience with Factory Provisioning for Workspace ONE allows Windows Device OEM and VMware administrators to provide a virtually zero IT touch and virtually zero user downtime experience.
Article
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Oct 18, 2023
Employee Experience
Partner POV | 3 Key Considerations for Boosting Your Agency FITARA Score
Whether your agency is satisfied with its FITARA grade (or not), there's a good chance you're already thinking about ways to improve before the next scorecard. Riverbed Alluvio can help you improve many of your metrics—particularly in the category of Portfolio Review.
Partner Contribution
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Oct 17, 2023