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Enterprise Service Management

Unify the end-user experience, automate business processes and maintain governance through integrated applications and workflows.

The importance of Enterprise Service Management

Digital transformation initiatives are redefining infrastructure and enabling the implementation of technologies like ServiceNow in new and exciting ways. Teams across the organization are becoming more service oriented, focusing on delivering business value and improving experiences. This shift away from siloed processes and legacy systems requires a thoughtful approach.
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How do I get started?

Begin by defining what is driving your transformation and identifying the gaps that are holding you back.
Align
Overcome the uncertainty around selecting toolchains, modernizing processes, and facilitating change. Our workshops are designed to assist your organization in defining the transformation. We'll assist with conducting gap analyses, developing migration strategies, and building actionable plans to achieve your goals.
Evaluate
Use the power of our Advanced Technology Center to discover how Enterprise Service Management platforms operate in the real-world. Get hands-on with our on-demand labs and see for yourself how these tools can modernize  business processes.
Implement
You have determined where you are today, and where you want to be tomorrow; now it's time to take action. Our team of implementation experts will be right there by your side, helping to create great end-user experiences and unlocking productivity across your organization.

We offer the following implementation services:
Orchestrate
With a solid foundation in place, you're ready to take it to the next-level! Work alongside our deep bench of systems integration engineers and subject matter experts to automate the simple and the complex; freeing up the valuable time and efforts of your team.
Operational Readiness Assessment
Modern IT operations requires modern workflows and processes. WWT's Operational Readiness Assessment enables the realization of investments in IT infrastructure modernization and digital transformation.

Related Topics

Cloud Management
Consistently deploy, manage, analyze and report on any cloud workload, no matter where it resides.
Infrastructure Automation
Infrastructure automation can be the bridge that connects IT silos. Reduce operational costs, eliminate human error and build infrastructure that supports the business.
DevOps
DevOps is the combination of people, process and technology to enable continuous delivery of value to end users. Organizations that iterate and deliver quickly are better able to experiment with ways to increase customer adoption and satisfaction while pivoting when necessary.
Application Development
Work collaboratively to find the optimal way to develop high-quality, easy-to-use software that delivers value early and often. The result is applications that are easy to use, well architected and organized to maximize future expandability.
Cloud Vision and Strategy
Today's applications need to be accessible on-demand through self-service workflows. The highly elastic capabilities of modern, private and public cloud platforms make this possible. We help organizations craft a strategic vision for their business-critical applications.
Security Strategy
Security strategy includes the vision, services, and capabilities needed to deliver security controls and reduce risk for your organization. Our holistic approach helps you connect business goals and objectives to technical solutions, thereby enabling more effective outcomes and alignment with broader enterprise architecture efforts.
How do I
You've got questions. We've got answers. Check out the labs, articles and workshops above to learn more. If you're still unsure, contact us and someone will be in touch.