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What is enterprise service management?

Digital transformation initiatives are redefining infrastructure and making teams across the organization more service oriented, focused on delivering business value and improving experiences. Enterprise service management help facilitate this transition by more efficiently delivering services to various business teams.

Operational Readiness Assessment

Modern IT operations requires modern workflows and processes. WWT's Operational Readiness Assessment enables the realization of investments in IT infrastructure modernization and digital transformation.
Page

How Not to Fear Technology Assessments

Technology assessments can be fearsome things. Here are a few reasons why they shouldn't be.
Article
•Jan 13, 2020

Take Your Orchestration Strategy to the Next Level

A good orchestration strategy should be scalable, versatile and architecturally functional within your overall network strategy.
Article
•Dec 14, 2018

How do I get started?

Begin by defining what is driving your transformation and identifying the gaps that are holding you back.

Align

Operational Readiness Assessment

The primary goal of our Operational Readiness Assessment is to modernize the IT workflows and processes associated with your IT operations. Our Assessment is a well-defined practice that provides operational awareness and enables the full value realization of the investments into an organization's IT assets. Our approach has two phases. First, we aim to understand your current IT process maturity. Second, we design IT process modernization requirements to achieve your overall goals of synthesizing IT systems through the right people, processes and technology.
Assessment

How Not to Fear Technology Assessments

Technology assessments can be fearsome things. Here are a few reasons why they shouldn't be.
Article
•Jan 13, 2020

WWT on Now: ServiceNow Overview Briefing

ServiceNow is the market leader in both the service management and Platform as a Service sectors. When implemented and managed correctly, ServiceNow enables organizations to consolidate data, business processes and knowledge into a single System of Action™. As an Elite partner and a longtime customer of ServiceNow, WWT brings a unique perspective to the conversation.
Briefing
•2 hrs

Evaluate

Business Impact Analysis

A business impact analysis (BIA) identifies and analyzes your business functions then aligns IT appropriately with the business. The objective of the BIA is to identify the effects of a disruption of business functions and provide strategies to mitigate and minimize the risk to your business.
Assessment

Implement

Application Services

Creating software that uses an agile and outcomes-based approach delivers value early and often.
Service

Strategic Resourcing

WWT Strategic Resourcing provides you with the specialized talent and expertise needed to drive your technology projects to success.
Service

Maintain Software Compliance With Tanium + ServiceNow

Get an overview of how Tanium and ServiceNow bring together capabilities to improve your organization's Software Asset Management program.
Video
•5:53
May 10, 2021

Making Decisions Using Business Impact Analysis

To reduce the risk on your business, you must identify crucial business functionality and document these business requirements. This will allow IT the ability to design, develop and deliver the appropriate technology needed to meet your requirements by application and by business function.
Article
•Nov 17, 2021

Orchestrate

Take Your Orchestration Strategy to the Next Level

A good orchestration strategy should be scalable, versatile and architecturally functional within your overall network strategy.
Article
•Dec 14, 2018

Why Tanium and ServiceNow Are Better Together

While Tanium and ServiceNow have overlapping functions, each bring unique benefits to enterprise IT depending on the job at hand.
Article
•Sep 5, 2019

Automated Service Catalogs with ServiceNow and Ansible Tower

In this demo, Tyler Hatton will demonstrate how ServiceNow can integrate with Ansible Tower to reduce lead times and engineer burden by completing infrastructure standard changes through the use of a service catalog and Ansible automation.
Video
•14:06
Oct 1, 2019

Monitoring and Dispatch Services That Help Edge Environments

UPS Monitoring & Dispatch offers relief to overtaxed IT staffs facing exploding edge computing requirements.
Article
•Aug 7, 2020

Connect with our experts

Andy BrancuccioSenior Consultant - Enterprise Service Management
Michael KeywanPractice Manager, Enterprise Architecture and IT Service Management
Phillip PalmerSenior Practice Lead - Automation
Jeff WickenhauserSenior Consultant
Stephen HeyTechnical Solutions Architect

Get started today

Don't see what you're looking for or want to learn more?

Contact us

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How to Automate Everything Right: WWT's 6 Principles of Automation

Automation plays a critical role in our daily work, touching solutions that span technologies, partners and industries. In our many years of working with clients, we've identified six principles that can help organizations automate everything right.
Article
•Mar 1, 2024

How Not to Fear Technology Assessments

Technology assessments can be fearsome things. Here are a few reasons why they shouldn't be.
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•Jan 13, 2020

6 Tips for Getting Started With ServiceNow ITOM

Build a solid foundation for the IT Operations Management suite to stand on and jump-start your implementation with a few helpful tips on ServiceNow ITOM.
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•Mar 17, 2020

Why Tanium and ServiceNow Are Better Together

While Tanium and ServiceNow have overlapping functions, each bring unique benefits to enterprise IT depending on the job at hand.
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•Sep 5, 2019

Take Your Orchestration Strategy to the Next Level

A good orchestration strategy should be scalable, versatile and architecturally functional within your overall network strategy.
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•Dec 14, 2018

AppDynamics Essentials: Business Transactions

AppDynamics is the market leader in Application Performance Monitoring and Management (APM) tools. Unfortunately, it's massive and robust, requiring some education to get the most value out of it. In this article, we will build a foundation with AppDynamics by discussing an essential piece of the AppDynamics platform, the Business Transaction (BT).
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•Feb 2, 2021

Primer Series: Software-Defined Data Center

This article is part of the WWT Primer Series, a collection of content focused on the fundamental understanding of complex technologies and solutions.
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•May 7, 2020

Why Itential's Automation Platform is Changing the Game in Configuration Management

Between Itential's Golden Config, Operations Management and Workflow Engine, Itential's Network Automation Platform provides a welcome low-code, flexible and user-friendly approach to configuration management
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•Mar 27, 2019

Enterprise Service Management

Unify the end-user experience, automate business processes and maintain governance through integrated applications and workflows.

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