Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a core element of their workforce model. Many HR and IT leaders need to revisit their strategy to support and optimize hybrid work as a permanent feature of workforce management. WWT's Hybrid Work Spectrum helps organizations visualize their balance between on-site and remote workers so that we can help organizations determine their requirements and priorities and budget allocation.

Many enterprise networks currently in operation were not designed to support the throughput demands of today's mobile and wireless devices. To meet these demands, and provide positive experiences for the business and end users, organizations must harness appropriate wireless mediums. This requires establishing a wireless strategy that incorporates technologies such as Wi-Fi 6/6e, DAS, and 5G connectivity options.

Are you considering a digital transformation for your contact center? Our complimentary consultation provides a deep dive into the latest trends and capabilities, including AI-powered self-service, omnichannel engagement, and personalized customer journeys. We'll discuss your specific challenges and explore solutions to improve customer satisfaction, employee productivity, and overall business performance.