The need to mature the digital workspace

Enabling intelligent "anywhere" workspaces and accelerating digital transformation

Employees expect seamless, flexible and convenient interactions with workplace technology, mirroring the quality and efficiency they experience in their personal digital lives. However, the path to achieving this optimal digital employee experience (DEX) can be challenging, especially as new DEX technologies and workforce AI solutions emerge at an unprecedented rate.

To meet these rising expectations, organizations must develop a digital workspace strategy that aligns IT and business leaders. This strategy should prioritize AI-enhanced workflows, empower employees with secure access to any application on any device from any location, and facilitate proactive monitoring and continuous improvement. Without such a strategy, organizations risk losing top talent, compromising their market position, and exposing themselves to security threats.

Our maturity model serves as a vital tool for leaders, guiding them in building and prioritizing digital workspace capabilities across people, processes and technology. By leveraging this model, organizations can enhance the DEX, support flexible work, scale AI initiatives, drive digital transformation, and ultimately, increase business value. It's not an easy road, but it is one that needs to be taken, and our maturity model will guide you along the way.

This report was originally published in 2022 and is updated annually.