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Our Unified Communications services

Our comprehensive services portfolio is designed to help at every stage of your journey to digital transformation.

Briefings

Learn the basics from an expert

Modern Strategies for Voice Security

Organizations rely on communicating securely and privately with their customers. What happens when these communication channels are under attack? While AI has enabled many beneficial applications, criminals are finding novel ways to abuse it. The person on the far end of a voice call is becoming much more challenging to authenticate. These new forms of attack must be met with constant vigilance and defense-in-depth. This briefing discusses the threats facing organizations today, how to prepare and remain on guard, and ways to integrate voice security incident response into your disaster recovery plan.
Briefing
•2 hrs

Hybrid Work Briefing

Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a core element of their workforce model. Many HR and IT leaders need to revisit their strategy to support and optimize hybrid work as a permanent feature of workforce management. WWT's Hybrid Work Spectrum helps organizations visualize their balance between on-site and remote workers so that we can help organizations determine their requirements and priorities and budget allocation.
Briefing
•2 hrs

Enterprise Video Conferencing: Next-Gen Meetings Briefing

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This two- to four-hour briefing will focus on the latest meeting room technologies and explain the various options for simplifying and enhancing the experience across your enterprise.
Briefing
•3 hrs

Cisco Cloud Video Interop (CVI) for Microsoft Teams Demo

Not all platforms are created equal. As the usage of Microsoft Teams meetings grows the need to integrate with existing conference room endpoints is a must. Cisco Webex CVI for Microsoft Teams delivers an easy to setup and powerful way to utilize your existing standards based video endpoints (Cisco, Poly and Lifesize) within the Microsoft Teams platform.
Briefing
•1 hr

Workshops

Create actionable project deliverables

Cloud Contact Center Migration Workshop

The WWT Cloud Contact Center Migration Workshop is designed to help customers define the contact center deployment strategy and the roadmap for successfully migrating with minimal impact to business operations.
Workshop
•8 hrs

Digital Workspace Envisioning Workshop - Strategy Accelerator

Workshop
•3 hrs

Hybrid Work Envisioning Workshop

With hybrid work a permanent model in the workplace, organizations must fully support the seamless transition between home office and on-site work. Taking into account the networking and security challenges that arise, we help your team prioritize fit-for-purpose platforms, collaboration tools, automation and workflows required to provide hybrid-office employees with the best possible experience. This workshop is designed to help your organization build a plan to achieve your goals for a productive and secure hybrid-office business model where employees and the business thrive.
Workshop
•4 hrs

CUCM and Collaboration Development Workshop

Workshop
•4 hrs

Trainings

Upskill faster with expert guidance

Akkadian Training

The Akkadian Training is structured as a hybrid workshop and is delivered by a technology specific Subject Matter Expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.
Training
•8 hrs

Cisco UC Administration Training: Deep Dive for Administrators

The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology specific Subject Matter Expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.
Training
•32 hrs

Cisco UC Administration Training for Help Desk or User Support

The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology specific subject matter expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.
Training
•8 hrs

Cisco UC Training: Administration Advanced Topics (Gateway Configuration)

The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology specific subject matter expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.
Training
•8 hrs

Unified Communications

Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.

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15Briefings
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