A proven methodology to transition from Avaya to Cisco

Executive Overview

Many of our customers are re-thinking their collaboration and contact center solutions with uncertainty surrounding the Avaya’s future.The Avaya solutions our customers have invested in may not align with their critical goals of creating high-impact innovations, improving productivity, simplifying existing workflows or developing a quality customer experience. In some cases, we find customers have maintained a mixed Avaya and Cisco collaboration infrastructure to minimize business impact. But this approach can be complicated and expensive to support and interoperate. Further, it may not meet long-term collaboration strategies. Our Avaya to Cisco migration methodology is centered on assuring operational stability, a positive end-user migration experience and the avoidance of end-user support incidents.


During this 2 to 4-hour workshop, subject matter experts will share lessons learned, best practices and proven migration methodologies. We’ll discuss enhanced capabilities provided by a Cisco solution and outline organizational drivers and challenges.

The workshop will provide information regarding licensing, architecture, endpoints and options for testing ahead of your migration. Additionally, we outline a phased approach for implementing advanced contact center features along with a true omni-channel solution.


This workshop gives your organization the opportunity to discuss the goals and technical requirements of your enterprise-wide collaboration and contact center strategy with our certified experts and technical solution architects.

At the end of the workshop, you’ll understand upgrade methods, migration policies and procedures, and how to mitigate migration risks. You’ll also know the full benefits of moving to a Cisco solution and clearly understand Cisco architectures, including third-party integrations.

View our Cisco UC Migration and Collaboration Development Workshop brochure.