A proven methodology to transition from Avaya to Cisco

Executive Overview

Many of our customers are re-thinking their collaboration and contact center solutions with uncertainty surrounding the Avaya’s future.The Avaya solutions our customers have invested in may not align with their critical goals of creating high-impact innovations, improving productivity, simplifying existing workflows or developing a quality customer experience. In some cases, we find customers have maintained a mixed Avaya and Cisco collaboration infrastructure to minimize business impact. But this approach can be complicated and expensive to support and interoperate. Further, it may not meet long-term collaboration strategies. Our Avaya to Cisco migration methodology is centered on assuring operational stability, a positive end-user migration experience and the avoidance of end-user support incidents.

Objectives

During this 2 to 4-hour workshop, subject matter experts will share lessons learned, best practices and proven migration methodologies. We’ll discuss enhanced capabilities provided by a Cisco solution and outline organizational drivers and challenges.

The workshop will provide information regarding licensing, architecture, endpoints and options for testing ahead of your migration. Additionally, we outline a phased approach for implementing advanced contact center features along with a true omni-channel solution.

Benefits

This workshop gives your organization the opportunity to discuss the goals and technical requirements of your enterprise-wide collaboration and contact center strategy with our certified experts and technical solution architects.

At the end of the workshop, you’ll understand upgrade methods, migration policies and procedures, and how to mitigate migration risks. You’ll also know the full benefits of moving to a Cisco solution and clearly understand Cisco architectures, including third-party integrations.

View our Cisco UC Migration and Collaboration Development Workshop brochure.

  • Collaboration Labs Overview

    The WWT Collaboration Labs inside our Advanced Technology Center are scalable, self-service environments that help our customers make the right collaboration decisions faster.
  • Cisco UC Upgrade Services

    With a proven record of deploying some of the largest and most complicated UC upgrades, WWT has developed a multi-tiered approach to streamline the upgrade process, which helps our customers save money, and avoid risk and complexity.
  • Customer Experience

    With the further convergence of mobile, social and other online technologies, the customer experience has evolved from a single in-person touchpoint to multiple channels of interaction.
  • Workforce Productivity Overview

    Collaboration tools that seamlessly support end-user workflows and processes that can maximize workforce productivity.