Finding differentiation through customer experience

Executive Overview

Whether in retail, banks, insurance, hospitals, utilities, transportation, service providers, airports, hospitality or any other industry with direct customer interaction, today’s consumers expect to purchase products and services on their terms. Shoppers, patients and patrons all want personalized experiences that they can access anytime, on any platform. For organizations across all industries, this means investing in new technologies.

Objectives

The WWT Customer Experience Workshop is a two- to four-hour strategic discussion and whiteboard session focused on identifying your company’s unique business use cases and mobile application needs. WWT experts customize the session to meet your company’s specific areas of interest, which may include:

  • Digital Experiences – Organizations need technology that engages consumers, patients and others in new ways on mobile devices in their homes, on the web, in stores, hospitals and branch offices. This can include providing highly personalized experiences and offers with loyalty programs.
  • Frictionless Service – Customers expect efficient, personalized service however they interact with an organization, whether it be over web, mobile, in person, kiosks, or over the phone. It is essential to provide an integrated experience that is “frictionless” for the individual.
  • Smart Spaces – Data focused on customer behavior, habits, wants, loyalty and interactions can help an organization optimize its strategies and provide personalized experiences for the customer.

Benefits

One of the challenges for organizations is how to bring together the right set of technologies to deliver on customer experience. That’s where WWT can help, with our technology practices that span across software development, wireless and mobility, collaboration and big data. We can help customers develop their engagement strategy, integrate the technology systems and deploy the right architecture for their business.

View our Customer Experience Workshop brochure.