What is digital experience monitoring?
Digital experience monitoring (DEM) combines real-time analytics, employee sentiment data and automated remediation to help IT leaders increase employee productivity, engagement and empowerment. It is a key component of a digital employee experience (DEX) strategy.
A true DEM solution provides a holistic view of the DEX. It leverages the data an organization is already gathering and closes the gaps where data is missing. Then it translates all that information into actionable insights that drive change, improve performance and create fresh experiences.
Why Digital Experience Monitoring is a Strategic Move for IT Leaders
Benefits of digital experience monitoring (DEM)
Be proactive
Identify and resolve issues before they disrupt the DEX.
Increase productivity
Increase employee productivity and simplify IT management with optimized experiences.
Improve retention
Satisfied employees are more likely to stay.
Customize reporting
Drill down into specific persona experiences.
Make data-driven decisions
Make the right decisions faster about experience enhancements based on data insights.
Build alignment
Foster collaboration between IT and business leaders to build a prioritized technology roadmap.
Digital experience monitoring (DEM) versus digital employee experience (DEX)
The terms digital experience monitoring (DEM) and digital employee experience (DEX) are often conflated but, in fact, mean two different things. It's important to understand that DEM is a component of a DEX strategy.
The term DEX refers to any interaction employees have with workplace technology (their digital workspace). It focuses on empowering employees to seamlessly access any application, on any device, from any location.
In contrast, DEM refers specifically to an IT organization's ability to monitor, measure, track and remediate the DEX in order to exceed employees' expectations. DEM solutions can measure several factors — employee sentiment data, application performance, device performance, connectivity, etc. — to identify and resolve issues, and improve the performance of workplace technology.
Digital Employee Experience 101: What Is DEX and Why Is It Important?
Digital experience monitoring tools and vendors
Nexthink
Lakeside Software
Leveraging Data and Automation with Workspace ONE Intelligence
Riverbed
Aware
ThousandEyes
AppDynamics
IR
Glossary of DEM terms: EUEM, DEX, DEEM, APM and more
Below is a list of DEM-related terms you may see when researching solutions.
- End-user experience monitoring (EUEM): EUEM is a component of DEM. These solutions quantify end-user experiences by measuring specific metrics, such as device performance and connectivity.
- Digital employee experience (DEX): DEX refers to any interaction employees have with workplace technology (their digital workspace).
- DEM score: Generally, DEM scores are generated by measuring six key areas of DEX, including employee sentiment, application performance, device performance, connectivity, security and operations/support.
- Digital employee experience management (DEEM): VMware by Broadcom's end-user experience management software for measuring, analyzing and optimizing experiences across digital touchpoints.
- Application performance monitoring (APM): The practice of using software tools to monitor and manage the performance and availability of software applications, including response times, throughput and error rates.
- Experience level agreements (XLAs): A modern approach to measuring the success of service delivery, focusing on the actual experience of the employee rather than just technical metrics.
- Zscaler digital experience (ZDX): A cloud-delivered digital experience monitoring service that is part of the Zscaler Zero Trust Exchange™. It provides end-to-end visibility and troubleshooting of end-user performance issues for any user or application, regardless of location.
- Software-as-a-service (SaaS) monitoring: The process of continuously tracking and analyzing the performance of SaaS applications, along with the necessary hardware.
Get started with digital experience monitoring
Increasingly, IT leaders are being tasked with improving the digital employee experience (DEX) at their organizations. The problem is many IT departments lack the visibility, data and actionable insights to make informed decisions about enhancements. Digital experience monitoring (DEM) can help.
To learn more about DEM, request a workshop to ask our experts specific questions about DEM for your environment. If you're ready to get started, check out our IT Leader's Guide for five steps to ensure a smooth and successful implementation.
An IT Leader's Guide to Implementing Digital Experience Monitoring
Digital Employee Experience (DEX) Strategy Accelerator Workshop
Connect with our digital experience monitoring experts
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