The value of the digital employee experience
Employee experience consists of several variables related to culture, technology and the workplace that impact how employees feel about their company. These can include traditional components, such as physical environment, benefits, and manager/employee relationships, as well as digital workspace components, like flexible work, easy access to applications and data, device choice, and seamless workflows. Achieving a best-in-class employee experience requires organizations to master both components and exceed employee expectations.
By delivering fresh physical and digital employee experiences inspired by their workforce, organizations can empower employees to reach their full potential and enable their businesses to thrive. Only then is it possible to achieve key business outcomes, from improved employee satisfaction and retention to increased productivity and innovation.
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Attract and retain top talent
Hire the best candidates and make them want to stay
Improved employee satisfaction
Create a strong workplace culture that keeps employees happy
Increased productivity
Equip employees with the tools they need when they need them
Faster innovation
Maintain an accelerate pace of innovation and transformation
Provide a sense of belonging
Foster diversity, equity and inclusion with office, remote and frontline workers
Improved customer experience
Empower employees to better serve customers
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The impact of digital employee experience on customer experience
The impact of an organization's employee experience extends beyond its workforce. Because employee experience and customer experience are closely connected, it's important for leaders to emphasize both equally.
When employees are provided the right tools, processes and technologies to work seamlessly, efficiently and effectively in their jobs, they're empowered to deliver better customer service and experiences. When they're not, it can stunt digital transformations and adversely impact customer engagement and loyalty.
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Meetings
Hybrid Work
End-User Computing
Unified Communications
Contact Center Solutions
Digital workspace technologies
There are hundreds of digital workspace technologies on the market today that can help organizations remove digital friction, streamline management and satisfy employees. Our experts can help you simplify and rationalize your existing environment, then determine which solution will best meet the needs of your workforce. In many cases, the following digital workspace technologies are a good place to start.
Webex
Microsoft Teams
Zoom Video Communications
Poly
VMware Workspace ONE
Appspace
Citrix
ServiceNow, Inc.
Digital workplace services
Improving the employee experience requires a focus on three key components: people, process and technology. Whether your organization is struggling in one of these areas or all three, we can help.
From strategy to execution, we offer a comprehensive portfolio of digital workspace services. Explore all services or get started today by requesting a digital employee experience briefing or dynamic persona assessment. In the briefing, we review the current state of the employee experience and key considerations for developing a holistic strategy. If you're ready to develop a strategy, our assessment is a great way to align business, HR and IT stakeholders.
Digital Employee Experience Briefing
Dynamic Persona Assessment
Connect with our digital workspace experts
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