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We do more than equip employees with tools. We create sustainable improvements in workforce productivity, focusing on modern workspaces, next-generation meetings and team agility. The result is an always-on, highly mobile workforce that's connected, collaborative and productive.
Cisco & WWT: Collaboration
Cisco Collaboration
Cisco Solutions
We provide a range of services to help our customers quickly and comprehensively adopt Cisco collaboration technology as they pursue digital transformation.
Unified Communications
Cisco Unified Communications Manager (CUCM) serves as the foundation for Cisco's entire collaboration portfolio. We help customers deploy CUCM on premises, in the cloud or a combination of the two, as well as stay current on CUCM releases.
Cloud Calling
Cisco UCM Cloud and Webex Calling offer two great options for cloud calling. We help customers determine which is right for them and work side-by-side to ensure operational stability and positive end-user experiences. Regardless of deployment, WWT's Managed Services mean that we can manage Cloud Calling support.
Webex Meetings
WWT and Cisco deliver a meeting experience that is intuitive, integrated and scalable. Beyond designing and deploying Webex Meetings solutions, we integrate Webex with existing software and third-party tools, as well as help employees adopt the full range of Webex features.
Webex Contact Center
Webex Contact Center is a powerful tool in evolving customer interaction. We help customers onboard capabilities such predictive analytics routing, workforce optimization and customer engagement analytics as part of an omnichannel contact center strategy.
Cisco Collab Devices Video Endpoints, Headsets
Cisco improves collaboration with intelligent endpoints, from business phones and headsets to Webex Room Kits, Webex Boards and desktop endpoints. We deploy them at unmatched speed and scale.
Labs
Unified Contact Center Express 12.5 Configuration Lab
Configure Cisco's Unified Contact Center Express from the ground up. Start with a review of the installation parameters and licensing. Configure JTAPI call control, create a queue, and assign agents and supervisors to take inbound calls. Test it all using Cisco Finesses agent and supervisor desktops.
Collaboration System Release 12.5 Configuration Lab
Create a working Cisco Unified Communications system, including Call Manager, Unity Connection and Instant Messaging servers. By the end of the lab, you will have a fully configured base installation ready to add users and devices.
Cisco Finesse 12.5 Administration Lab
Customize Cisco Finesse 12.0 agent and supervisor desktops to meet your contact center needs. Configure reason codes, workflows, modify the desktop layout and configure desktop chat capabilities. Test the changes using Cisco Jabber soft-phones and the Finesse desktop.
Workshops & Briefings
Collaboration & Productivity Strategy Workshop
WWT's Collaboration & Productivity Strategy Workshop helps teams uncover challenges and evaluate tool sets that will speed processes, reduce costs and increase productivity.
Cloud Calling Briefing
Cloud calling or UC as a Service (UCaaS) is a cloud-based technology that offers enterprise voice communication services via a third-party host. Migrating on-prem UC infrastructure to the cloud offers a number of advantages, such as carrier-class security, geo-redundant deployments, faster upgrade cycles, easy self-service and reduced maintenance costs. Cloud calling providers offer different levels of support service based on customer requirements. Cisco and WWT provide two options for Cloud calling; Webex Calling and UCM Cloud Calling. This briefing explores these solutions to help identify which solution has the capabilities best suited for an organization's unique needs.
Enterprise Video Conferencing: Next-Gen Meetings Briefing
Meetings are integral to how we do business -- they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This two- to four-hour briefing will focus on the latest meeting room technologies and explain the various options for simplifying and enhancing the experience across your enterprise.
Contact Center Workshop
WWT's Contact Center workshop helps organizations identify areas of improvement, set priorities and reduce the complexity of vendor and solution selections.
Related Content
Get Out of the 'Phone Business' with Cloud Calling
With Cisco now hosting UC services out of its data centers versus through third-party providers, customers are empowered to decide what cloud services they want to consume and how they want to do it.
How to Add Muscle to the Cisco Collaboration Flex Plan
A lifecycle approach to Cisco's latest licensing plan for collaboration technologies can help organizations realize the benefits of mixing cloud, UCaaS and on-prem deployments.
Win the Meeting by Adopting Next-Gen Collaboration Solutions
The workplace is an ever-evolving ecosystem. Who we work with, how we work with them and when, or why we work with them at all -- all of it is changing seemingly each and every day.
Collaboration in 2020: Top Tips for Meeting Room Technology
9 tips for finding the right meeting technology balance
From Canceled to Takeoff: An Omnichannel Story
How a handful of contact center tools can take the stress out of an otherwise stressful situation.
WWT Digital Workspace Labs
Tracing the evolution of collaboration technology within the ATC, learn how the latest build is designed to accelerate decision making and enable digital workspace transformation.
Huddle Spaces for Collaboration: What Good Looks Like
With workspaces finally being designed for optimal team size, organizations are getting a productivity boost from small working groups.
WWT Expands Cisco Partnership with Hosted Collaboration Solution for Defense Offering
Cisco's HCS-D enhances digital workplace, on-and-off prem collaboration and workforce productivity.