This policy describes how we collect, use and share personal information.
To download the complete policy, please click here.
The following provides some examples of the type of information that we collect and the purposes for which we use that information.
In addition to the personal information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates or publicly available sources.
In addition to the uses described above, we use your personal information in the following ways:
Although the sections above describe our primary purpose in collecting your information, in many situations, we have more than one purpose. For example, if you complete an online purchase we may collect your information to perform our contract with you, but we also collect your information because we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your order. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
In addition to the specific situations discussed elsewhere in this policy, we disclose personal information in the following situations:
You can make the following choices regarding your personal information:
We rely on you to update and correct your personal information. Note that we may keep historical information in our backup files as permitted by law. All requests to correct your personal information must be directed to the contact in the “How you may contact us regarding your personal information” section below.
Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Any biometric or similar information we collect, if any, will be deleted no later than the first anniversary of the date the purpose for collecting the identifier expires unless a different period is required by law. Some users may have the right to request that we delete their personal information. All deletion requests must be directed to the contact in the “How you may contact us regarding your personal information” section below. We may also decide to delete your information if we believe that the information is incomplete, inaccurate or that our continued use and storage are contrary to our obligations to other individuals or third parties. When we delete personal information, it will be removed from our active database, but it may remain in archives where it is not practical or possible to delete it. You should note, in certain situations and to the extent permitted by law, we may keep your personal information to comply with our legal obligations, resolve disputes, enforce any of our agreements and/or for another one of our business purposes.
You may revoke consent to processing (where our processing is based upon consent), or object to our processing (where our processing is not based upon your consent) by contacting us at the address described in the “How you may contact us regarding your personal information” section below. If you revoke your consent/object, we may no longer be able to provide you services.
If required by law, upon request, we will grant reasonable access to the personal information that we hold about a user, including, in some cases providing a copy of such information. All access requests must be directed to the contact in the “How you may contact us regarding your personal information” section below.
We do not currently recognize browser signals of tracking preferences, which may include "Do Not Track" instructions.
Please note, in some cases we may limit or deny a request to exercise any of the foregoing choices if the law permits or requires us to do so, or if we are unable to adequately verify your identity.
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing or by telephone, if permitted to do so by law.
Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
If you would like to make a request to exercise your applicable privacy rights described in the “Your choices” section above, or if you have any questions, comments or complaints concerning our privacy practices, please use either the “Complete Privacy Request Form” below or the phone number if you are in the United States. We will attempt to respond to all requests or refer you to the appropriate party. If you are not satisfied with our response, and are in the European Union, you may have a right to lodge a complaint with your local supervisory authority.
In the United States, you can also call 1-800-432-7008 and ask for the Privacy Department.
Please note, as required by law, and to protect your personal information, we must be able to verify your identity before we can process your request. We may conduct the identity verification process by email or phone, and will ask you to provide information such as your name, contact information, and any additional relevant information based on your relationship with us.
In certain circumstances, you may designate an authorized agent to submit a request to access or delete your personal information on your behalf. If you choose to use an authorized agent to submit a request, you must provide the authorized agent with signed permission to do so. We will also ask you to verify your own identity directly with us.
Information for authorized agents: If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of the following information to the request:
If we do not receive all required information, we may deny the request.
The following additional information relates to our privacy practices:
The following describes the categories of personal information we collect, transfer for consideration or disclose for a “business purpose” as those terms are defined under California law (or were collected or disclosed in the past 12 months). Note that while a category may be listed, that does not necessarily mean that we have personal information in that category about you. For example, while we disclose bank account numbers for our business purpose in paying our employees (e.g., direct deposit), we do not collect or transfer bank account numbers of individuals that submit questions on our website’s “contact us” page. Note, we do not sell personal information.
Categories of personal information we collect:
Last Revised: 1 July 2020