Partnering To Improve Patient Experience
In this article
Healthcare technology solutions let you focus on what's important – the patient.
You have either been a patient or are going to be a patient. It's a side effect of living. So when you step into a doctor's office or get admitted to a hospital, you want your experience to be as pleasant and stress-free as possible.
Technology can play a major role in providing frictionless experiences for patients while delivering tools to make clinicians and healthcare staff more productive. Solutions that leverage automation, data capture and analysis, artificial intelligence (AI) and other advanced technologies can make a real difference in the healthcare journey, both for patients and care providers.
It all starts with understanding the needs of both. For patients, that means taking into account factors such background, age and abilities. For healthcare staff, it means mapping solutions to attributes such as experience, seniority and day-to-day responsibilities. But rather than just throw technology at patients and providers and expect them to know what to do, providers need to take the time to understand patient expectations and clinician challenges to provide the best solutions.
For instance, when a patient is lying in a hospital or rehabilitation center's bed, how easy is it for the person to access the controls to call for help, turn the TV on, adjust room temperature or close the blinds? Using automation and AI-driven technologies such as Natural Language Processing (NLP), a patient can issue voice commands to perform these tasks. The task gets simpler and, patients stress less, and the overall experience is enhanced.
Doctors and nurses also can benefit from technologies such as NLP for dictation. Rather than keeping their heads down with a clipboard or a laptop when seeing patients, clinicians can more easily record information, which later can be transcribed by AI and stored in patients' electronic records.
Such an approach frees up considerable time for clinicians while improving interaction between patient and provider. Think about how much more productive clinicians can be by reducing the time they spend entering information into computers and keyboards by, say, 10 hours a week.
Science and technology have always had a kindred relationship, and nowhere is that more evident today than in the life sciences and healthcare sectors. The benefits of capturing, analyzing and acting on data to help heal patients and develop new medications are as clear as the value of life itself.
We have made significant investments in our healthcare and life sciences practices to deliver solutions that improve the lives of patients and the people who care for them. We leverage an extensive ecosystem of technology partners, such as Schneider Electric, to solve healthcare challenges and help providers meet their goals. Schneider provides IT infrastructure to support these evolving technologies. For example, the deployment of micro data center solutions delivers computing capacity on-site and decreases latency for IoT applications that need quick processing. This approach is particularly useful for distributed healthcare sites or clinics and also includes power protection to minimize downtime.
And to better understand the needs, challenges and expectations of both patients and caregivers, we've assembled a healthcare and life sciences staff that includes doctors, nurses and other experts with real-world experience. Their experience and input are essential to developing well-targeted healthcare solutions.
Using voice-activated applications, touchscreens and other technologies designed for ease of use, our solutions cover every aspect of the healthcare journey, from setting appointments to patient intake to building and campus navigation to follow-up care.
The ultimate goal is to create a frictionless journey by removing the complexity and frustration that often ends up creating more stress for patients. At the same time, the solutions automate and simplify caregiver tasks so doctors and nurses can focus on what's most important – patient health – rather than get bogged down with administrative responsibilities.