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Digital experience

The key to business success is delivering memorable digital experiences that surpass the expectations of your customers, employees, patients, students and fans. 

Customer Experience

Break down silos across people, processes and data to create fresh experiences that drive loyalty, efficiency and competitive advantage.

Employee Experience

Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.

Business outcomes of digital transformation

When you prioritize both customer experience and employee experience, you can:

Anticipate and adapt

Be prepared for what's next and remain a market leader

Stay fresh

Innovate faster to deliver best-in-class experiences

Break down silos

Create harmony across teams, data and processes

Thrive

Increase revenue and profitability

Attract and retain top talent

Empower employees to reach their full potential 

Fulfill your purpose

Achieve your goals, mission and vision 

Get started today by exploring our EX and CX resources or view our services to learn how we can help you deliver unexpected digital experiences. 

The connection between customer experience and employee experience

The impact of an organization's employee experience extends beyond its workforce. Because employee experience and customer experience are closely connected, it's important for leaders to emphasize both equally.

When employees are provided the right tools, processes and technologies to work seamlessly, efficiently and effectively in their jobs, they're empowered to collaborate more, innovate faster, deliver better customer service and reach their full potential. When they're not, it can stunt digital transformations and adversely impact customer engagement and loyalty. 

Additionally, creating multiple ways for customers to interact with your brand puts pressure on your employees and directly impacts operations. It's crucial to anticipate how new customer experiences will impact employees and their interactions with customers.

Trending

Catch up on the latest perspectives from our experts.
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Customer Experience

Why Experience and Loyalty are Essential Guideposts for Digital Transformation

Digital transformation can increase efficiency and inject fresh thinking into your organization. More importantly, it allows you to explore new ways to delight customers, drive loyalty and enable your business to thrive.
Article
• May 22, 2023
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Employee Experience

Why Digital Transformation Starts with the Employee Experience

In today's tight talent market, human resources (HR) and IT teams must deliver a great digital employee experience to attract and retain top talent. This means delivering employees the flexibility and convenience to work seamlessly, efficiently and effectively from anywhere. This video highlights examples of how to empower employees and the value of the digital employee experience.
Video
• 1:39
May 23, 2023
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Digital

Best Practices for Achieving a Unified Commerce Strategy

Based on our work with clients, we've identified these best practices for ensuring a smooth transition to a unified commerce strategy and faster ROI.
Article
• Apr 20, 2023
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Digital Workspace

Digital Workspace Priorities for 2023

A roadmap for improving the digital employee experience
WWT Research
• Jan 2, 2023
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Digital

4 Principles of Today's Best-in-Class Omnichannel Experiences

Organizations that have mastered omnichannel put their customers, employees and mission at the center of their experiences.
Article
• May 11, 2023

WWT Research

Delivering best-in-class employee and customer experiences requires focused attention on your people, processes and technology. Backed by decades of experience helping clients across industries deliver fresh digital experiences, our research reports will empower your organization to outpace the competition and thrive. You'll find actionable insights into technology solutions and trends, step-by-step guidance for advancing your CX and EX, and ways to measure success. Log in to access them today.

Contact Center Maturity Model

A step-by-step guide to empowering agents and delivering fresh customer service experiences

Digital Workspace Maturity Model

The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce and improve the digital employee experience.

Digital Workspace Priorities for 2023

A roadmap for improving the digital employee experience
We all learn differently. That's why we dive deep into WWT Research through conversations with our experts. Watch to learn more!
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Digital Workspace

How Do You Balance Employee and Customer Experience? | Research

Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.
Webinar
Jan 26, 2023 • 9am
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Digital

A Great Employee Experience Hinges on Automation | Research

Automation in the digital workspace boils down to intelligently automating the right processes and eliminating friction so employees and IT are empowered to focus on more meaningful work and resolve issues faster. But to be clear: It's not about automating everything. It's about automating everything right.   Join Ivan Wintersteiger and Mike Cervasio of WWT as they talk about how automation is helping time- and budget-constrained IT departments do more with less. They'll also tackle automation challenges from an employee and IT perspective and provide practical steps you can take now to enable automation while detailing areas you should prioritize.  
Webinar
Apr 27, 2023 • 9am
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Employee Experience

TEC37 Digital Workspace Series E10: Top 5 Priorities for Digital Workspace in 2023

Digital Workspace is centered on the digital employee experience and is a key factor to employee engagement, attracting and keeping top talent and corporate digital transformation. In this session, we will cover the top five priorities from our WWT Research: Digital Workspace Priorities for 2023 report.
Webinar
Nov 9, 2022 • 2pm
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Digital

Streamline Your Digital Ecosystem, Break Down Data Silos with Unified Commerce | WWT Experts

Rapid and substantial shifts in consumer habits — brought about mostly by a global pandemic — forced leaders to cobble together disjointed technologies to meet evolving customer needs. Today, these siloed back-end systems and scattered data points are preventing leaders from delivering a more seamless, intelligent and efficient experience for employees and customers. Enter: Unified commerce.    Join WWT Chief Digital Advisor Charlie Lawhorn as he talks about the need for unified commerce ensures to connect customer-facing sales channels, critical data and supporting management systems through scalable infrastructure — all in the name of creating a great experience for customers and employees alike. Charlie also talks about the important distinction between omnichannel and unified commerce, and simple, actionable steps to putting unified commerce into action.
Webinar
Apr 11, 2023 • 9am

Why WWT?

Digital experiences impact everyone and every technology domain within an organization. That's why you need a partner that doesn't just know digital but understands your people and your entire ecosystem. 

From strategy to execution, WWT helps organizations align their people, processes and technologies so they can bridge the gap between their physical and digital experiences. Our background in employee experience and customer experience, combined with our deep bench of technical talent in cloud, infrastructure, networking, security, big data, AI/ML and more, allows us to see the entire process and deliver unexpected solutions for our customers. 

How we deliver the unexpected

Explore these case studies to learn how we help clients exceed expectations and thrive.

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Software Development

Transforming Patient Experience at St. Jude Children's Research Hospital

Families with a childhood cancer diagnosis often arrive at St. Jude during the most troubling and confusing time of their lives. At this point, technology can act as a problematic barrier or strategic enabler.
Case Study
• Jan 12, 2022
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Software Development

Reinventing the Corner Deli and Increasing Customer Loyalty at Jersey Mike's

WWT and Jersey Mike's partnered to develop an award-winning immersive mobile app that delivered a personalized and seamless ordering experience that left customers wanting more.
Case Study
• Jan 12, 2022
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Customer Experience

Reimagining Audacy's Digital Future in the Age of Streaming

WWT and Audacy collaborated to build a robust, data-centric technology platform that forges deeper connections with its personalities and brands while leveraging an innovative business model to monetize content.
Case Study
• Oct 27, 2022
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Meetings

Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.
Case Study
• Jul 25, 2022

Digital experience capabilities

Customer Experience

Break down silos across people, processes and data to create fresh experiences that drive loyalty, efficiency and competitive advantage.

Employee Experience

Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.

Software Development

Transform your business with innovative products, platforms and user experiences that differentiate and drive customer value.

Unified Commerce

Unify commerce systems and data to reduce complexity, gain operational efficiencies and exceed expectations.

Data Analytics & AI

Quickly automate, extract and leverage information from data. Transform into an organization built around data to confidently tackle more complex use cases and rapidly drive value.

Contact Center Solutions

Reduce customer friction and improve agent processes with on-premises, cloud or hybrid contact center solutions and technology that deliver exceptional customer experiences.

Connect with our experts

Joe Berger

Area Vice President, Digital Experience

Josh Hogan

Vice President | GM - Digital Solutions

Charlie Lawhorn

Chief Digital Advisor

David Chang

Principal Digital Advisor

Christopher Douglas

Director, Digital Product - Unified Commerce

Brandon Echele

Practice Mgr - Collaboration

Ivan Wintersteiger

Senior Practice Manager - End User Computing (EUC)

Simon Kruger

Practice Manager - Contact Center

Chris Infanti

Managing Director | Digital

Sam Schmiz

Executive Creative Director

Salena Malik

Director Digital Products - Purpose-Built Solutions

Manju Palakkat

Dir, Digital Product

Select an Option

What's popular

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Software Development

How to Clone Objects in C# .NET Core

There are numerous ways to clone an object in C# .NET Core. This article explores some of the approaches you can use to make a deep copy of an object and the pros and cons of each method.
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• Sep 29, 2020
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Dive in to ChatGPT and Large Language Models | Briefing

The incredible popularity of generative AI and ChatGPT is forcing technology leaders to take notice and understand its role in enterprise IT. What is it? How is it made? What are its use cases? And what are its limitations?   Join WWT data scientists Ankur Gupta, Achal Sharma and Aditya Prabhakaron as they go under the hood of ChatGPT and talk about the technology behind the scenes of Chat GPT and how large language models are poised to make an impact on how we do business.
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Open Technology Will Drive Next Generation of Business Transformation

WWT and Intel have spent decades forging a partnership that helps organizations optimize their IT environments through open technology solutions.
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Using Mock Service Worker to Improve Jest Unit Tests

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Software Development

Using Jest to Run Integration Tests

Jest is a popular unit test framework that can easily be extended to include integration tests. We'll discuss writing an integration framework in a Node environment backed by a MySQL database.
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Foundation Lab

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Introduction to Red Hat OpenShift for Developers

This lab shows developers how to deploy their applications to Red Hat OpenShift Container Platform 4 (OpenShift), the premier Enterprise-level container platform based on Kubernetes. Leveraging the Source-to-Image feature, the lab provides hands-on instructions on migrating non-containerized, and various levels of containerized applications to OpenShift.
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The Impact of Generative AI and Large Language Models on Organizational Sustainability and ESG Goals

This article explores why executive leadership teams should worry about how the adoption of generative AI and LLMs can influence their sustainability and ESG objectives.
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• May 30, 2023
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Contact Center Solutions

Five9: Making CX Work for Real Life

World-class, global companies rely on Five9 every day to get the job done. Five9 is a leading provider of cloud contact center software and CCaaS platform, and created and contributed this video.
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• 1:22
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Data Analytics & AI

Sound Data Strategy Paramount to Generative AI

Data management is an organizational effort that leads to direct and tangible business benefit and creating efficiencies for IT.
WWT Research
• May 25, 2023
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Data Analytics & AI

Generative AI: Risks, Rewards and a Framework for Utilization

Identifying existing and potential use cases will enable faster return on investment with generative AI and help determine your ownership model moving forward.
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• May 25, 2023
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Manage Generative AI Before It Manages You

When it comes to AI, governance and risk management should remain top priorities as IT leaders are being inundated with requests for how best to implement the technology.
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• May 25, 2023
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Customer Experience

Get More Out of Your IT Budget with Alluvio Aternity DEM

As we continue to hear and read about rising inflation, ongoing supply chain challenges, and a potential recession, enterprises around the world are tightening their budgets. IT teams are clearly feeling the pressure with CIOs and IT buyers predicting their tech spend will only increase by 5.5% this year—a meaningful deceleration from previous expectations and below last year's annual inflation rate of 8.3%. In other words, despite rising costs, IT teams will spend less this year when adjusted for inflation, reflecting stagnant IT budgets that aren't keeping pace with economic realities.
Article
• May 23, 2023
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Software Development

Is Selenium Dead? Learn About Automated Testing With Cypress.io

Cypress has surpassed Selenium as the more popular automation framework for functional web application testing. There is a lot of buzz around this tool within the test automation community. Does that mean Selenium is dead? Or are there still relevant uses for Selenium? Let's explore.
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• May 23, 2023
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Software Development

Software Test Automation Briefing

Test automation is a critical part of any modern software development. Within WWT, we use it extensively from automated unit testing, integration testing, end-to-end testing, performance testing, load test — and the list goes on. Test automation is not easy, especially if your organization isn't prepared for it. Whether executed in the cloud or on-premise, it takes a robust infrastructure and tooling capability along with the people who know how to wield it.
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Customer Experience

Why Experience and Loyalty are Essential Guideposts for Digital Transformation

Digital transformation can increase efficiency and inject fresh thinking into your organization. More importantly, it allows you to explore new ways to delight customers, drive loyalty and enable your business to thrive.
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• May 22, 2023
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Digital

Key Takeaways from CONNECT 2023

WWT's Chief Digital Advisor Charlie Lawhorn, Distinguished Solution Architect David Rosenblatt and Senior Marketing Manager Ginny van Berkum share their key takeaways from the 2023 CONNECT conference.
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• May 16, 2023
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Awards & Recognitions

50 Best Firms For Data Scientists To Work For 2023

AIM Research has identified best practices being followed by top performing firms under parameters to identify the 50 Best Firms For Data Scientists to work for.
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• May 15, 2023
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Dive in to ChatGPT and Large Language Models | Briefing

The incredible popularity of generative AI and ChatGPT is forcing technology leaders to take notice and understand its role in enterprise IT. What is it? How is it made? What are its use cases? And what are its limitations?   Join WWT data scientists Ankur Gupta, Achal Sharma and Aditya Prabhakaron as they go under the hood of ChatGPT and talk about the technology behind the scenes of Chat GPT and how large language models are poised to make an impact on how we do business.
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4 Principles of Today's Best-in-Class Omnichannel Experiences

Organizations that have mastered omnichannel put their customers, employees and mission at the center of their experiences.
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Life Sciences

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Life science organizations are investing billions to discover new molecules, yet they're still relying on old processes and siloed technologies to do so.
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• May 10, 2023
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Software Development

Application Development Discovery Workshop

We have compressed and packaged our agile expertise into a 4-hour, 2-part Agile Application Development Discovery Workshop. This workshop is designed specifically for executive or senior leaders who want to learn how to truly leverage agile principles to achieve maximum control and maximum return on their software investments.
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Digital

AI, ML, Digital Twins and Computer Vision — What's Really Driving Digital Strategy? | Experts

Business leaders for the last few years have rushed to deploy the latest technology to better meet fluid customer demand. Many are now taking a closer look and realizing the need for unification of systems or platforms to drive real growth. But make no mistake: Despite the behind-the-scenes cleanup, the need to digitize the business with technologies like AI, digital twins and computer vision is as critical as ever.   Join WWT Chief Digital Advisor Charlie Lawhorn as he talks about how organizations should balance the need to unify systems that create great customer and employee experiences, while still investing in innovative technologies that take those experiences to the next level. Charlie also talks about the role IT plays in digital transformation and why sometimes a parking cone or sticky note can do the trick.
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May 2, 2023 • 9am
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Digital

A Great Employee Experience Hinges on Automation | Research

Automation in the digital workspace boils down to intelligently automating the right processes and eliminating friction so employees and IT are empowered to focus on more meaningful work and resolve issues faster. But to be clear: It's not about automating everything. It's about automating everything right.   Join Ivan Wintersteiger and Mike Cervasio of WWT as they talk about how automation is helping time- and budget-constrained IT departments do more with less. They'll also tackle automation challenges from an employee and IT perspective and provide practical steps you can take now to enable automation while detailing areas you should prioritize.  
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Apr 27, 2023 • 9am

Foundation Lab

Primary Storage

Pure Storage FlashBlade

The Pure Storage Flashblade is an elastic scale out file and object, all flash storage solution that gives customers an advanced data hub approach to managing their data. WWT has partnered with Pure Storage to provide this lab giving access to the Purity operating environment on Flashblade Hardware in the Advanced Technology Center.
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255 launches

Digital

Learn how to deliver fresh employee experiences and customer experiences that enable your organization to thrive.

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