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Digital experience

The key to business success is delivering memorable digital experiences backed by data insights that surpass the expectations of your customers, employees, patients, students and fans. 

Customer Experience

Break down silos across people, processes and data to create fresh experiences that drive loyalty, efficiency and competitive advantage.

Employee Experience

Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.

Data Analytics

Gain advanced operational intelligence through data and automation. Transform into an agile organization built around data to confidently tackle more complex use cases and rapidly drive value.

Business outcomes of digital transformation

When you prioritize both customer experience and employee experience, you can:

Anticipate and adapt

Be prepared for what's next and remain a market leader

Stay fresh

Innovate faster to deliver best-in-class experiences

Break down silos

Create harmony across teams, data and processes

Thrive

Increase revenue and profitability

Attract and retain top talent

Empower employees to reach their full potential 

Fulfill your purpose

Achieve your goals, mission and vision 

Get started today by exploring our EX and CX resources or view our services to learn how we can help you deliver unexpected digital experiences. 

The connection between customer experience and employee experience

The impact of an organization's employee experience extends beyond its workforce. Because employee experience and customer experience are closely connected, it's important for leaders to emphasize both equally.

When employees are provided the right tools, processes and technologies to work seamlessly, efficiently and effectively in their jobs, they're empowered to collaborate more, innovate faster, deliver better customer service and reach their full potential. When they're not, it can stunt digital transformations and adversely impact customer engagement and loyalty. 

Additionally, creating multiple ways for customers to interact with your brand puts pressure on your employees and directly impacts operations. It's crucial to anticipate how new customer experiences will impact employees and their interactions with customers.

Trending

Catch up on the latest perspectives from our experts.
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Customer Experience

Why Experience and Loyalty are Essential Guideposts for Digital Transformation

Digital transformation can increase efficiency and inject fresh thinking into your organization. More importantly, it allows you to explore new ways to delight customers, drive loyalty and enable your business to thrive.
Article
• May 22, 2023
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Employee Experience

Why Digital Transformation Starts with the Employee Experience

In today's tight talent market, human resources (HR) and IT teams must deliver a great digital employee experience to attract and retain top talent. This means delivering employees the flexibility and convenience to work seamlessly, efficiently and effectively from anywhere. This video highlights examples of how to empower employees and the value of the digital employee experience.
Video
• 1:39
May 23, 2023
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Digital

Best Practices for Achieving a Unified Commerce Strategy

Based on our work with clients, we've identified these best practices for ensuring a smooth transition to a unified commerce strategy and faster ROI.
Article
• Apr 20, 2023
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Digital Workspace

Digital Workspace Priorities for 2023

A roadmap for improving the digital employee experience
WWT Research
• Jan 2, 2023
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Digital

4 Principles of Today's Best-in-Class Omnichannel Experiences

Organizations that have mastered omnichannel put their customers, employees and mission at the center of their experiences.
Article
• May 11, 2023

WWT Research

Delivering best-in-class employee and customer experiences requires focused attention on your people, processes and technology. Backed by decades of experience helping clients across industries deliver fresh digital experiences, our research reports will empower your organization to outpace the competition and thrive. You'll find actionable insights into technology solutions and trends, step-by-step guidance for advancing your CX and EX, and ways to measure success. Log in to access them today.
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Customer Experience

Customer Experience Priorities

A roadmap for exceeding customer expectations, leveraging AI effectively and creating a competitive advantage
WWT Research
• Aug 24, 2023
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Customer Experience

Contact Center Maturity Model

A step-by-step guide to empowering agents and delivering fresh customer service experiences
WWT Research
• Mar 5, 2023
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Contact Center Solutions

Cloud Contact Center Buyer's Guide

A downloadable guide that provides a structured approach to evaluating and selecting modern contact center solutions.
WWT Research
• Jun 9, 2023
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Employee Experience

Digital Workspace Maturity Model

The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce and improve the digital employee experience.
WWT Research
• Apr 8, 2022
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Digital Workspace

Digital Workspace Priorities for 2023

A roadmap for improving the digital employee experience
WWT Research
• Jan 2, 2023
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Digital

Streamline Your Digital Ecosystem, Break Down Data Silos with Unified Commerce | WWT Experts

Rapid and substantial shifts in consumer habits — brought about mostly by a global pandemic — forced leaders to cobble together disjointed technologies to meet evolving customer needs. Today, these siloed back-end systems and scattered data points are preventing leaders from delivering a more seamless, intelligent and efficient experience for employees and customers. Enter: Unified commerce.    Join WWT Chief Digital Advisor Charlie Lawhorn as he talks about the need for unified commerce ensures to connect customer-facing sales channels, critical data and supporting management systems through scalable infrastructure — all in the name of creating a great experience for customers and employees alike. Charlie also talks about the important distinction between omnichannel and unified commerce, and simple, actionable steps to putting unified commerce into action.
Webinar
Apr 11, 2023 • 9am
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Digital Workspace

How Do You Balance Employee and Customer Experience? | Research

Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.
Webinar
Jan 26, 2023 • 9am
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End-User Computing

A Great Employee Experience Hinges on Automation | Research

Automation in the digital workspace boils down to intelligently automating the right processes and eliminating friction so employees and IT are empowered to focus on more meaningful work and resolve issues faster. But to be clear: It's not about automating everything. It's about automating everything right.   Join Ivan Wintersteiger and Mike Cervasio of WWT as they talk about how automation is helping time- and budget-constrained IT departments do more with less. They'll also tackle automation challenges from an employee and IT perspective and provide practical steps you can take now to enable automation while detailing areas you should prioritize.  
Webinar
Apr 27, 2023 • 9am

Why WWT?

Digital experiences impact everyone and every technology domain within an organization. That's why you need a partner that doesn't just know digital but understands your people and your entire ecosystem. 

From strategy to execution, WWT helps organizations align their people, processes and technologies so they can bridge the gap between their physical and digital experiences. Our background in employee experience and customer experience, combined with our deep bench of technical talent in cloud, infrastructure, networking, security, big data, AI/ML and more, allows us to see the entire process and deliver unexpected solutions for our customers. 

How we deliver the unexpected

Explore these case studies to learn how we help clients exceed expectations and thrive.

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Software Development

Transforming Patient Experience at St. Jude Children's Research Hospital

Families with a childhood cancer diagnosis often arrive at St. Jude during the most troubling and confusing time of their lives. At this point, technology can act as a problematic barrier or strategic enabler.
Case Study
• Jan 12, 2022
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Software Development

Reinventing the Corner Deli and Increasing Customer Loyalty at Jersey Mike's

WWT and Jersey Mike's partnered to develop an award-winning immersive mobile app that delivered a personalized and seamless ordering experience that left customers wanting more.
Case Study
• Jan 12, 2022
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Customer Experience

Reimagining Audacy's Digital Future in the Age of Streaming

WWT and Audacy collaborated to build a robust, data-centric technology platform that forges deeper connections with its personalities and brands while leveraging an innovative business model to monetize content.
Case Study
• Oct 27, 2022
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Meetings

Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.
Case Study
• Jun 1, 2023

Digital experience capabilities

Customer Experience

Break down silos across people, processes and data to create fresh experiences that drive loyalty, efficiency and competitive advantage.

Employee Experience

Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.

Software Development

Transform your business with purpose-built products, platforms and user experiences that differentiate and drive competitive advantage.

Unified Commerce

Unify commerce systems and data to reduce complexity, gain operational efficiencies and exceed expectations.

Contact Center Solutions

Reduce customer friction and improve agent processes with omnichannel experiences and technologies that deliver exceptional CX.

Hybrid Work

A flexible work model that supports employees at home, in the office and everywhere in between.

Connect with our experts

Joe Berger

Area Vice President, Digital Experience

Josh Hogan

Vice President | GM - Digital Solutions

Charlie Lawhorn

Chief Digital Advisor | AVP Digital Innovation

David Chang

Principal Digital Advisor

Christopher Douglas

Director, Digital Product - Unified Commerce

Brandon Echele

Senior Practice Manager, Collaboration

Ivan Wintersteiger

Director - End User Computing (EUC)

Simon Kruger

Practice Manager - Contact Center

Chris Infanti

Managing Director | Digital

Sam Schmiz

Executive Creative Director

Salena Malik

Director Digital Products - Purpose-Built Solutions

Manju Palakkat

Dir, Digital Product

Select an Option

What's popular

Performance Benchmarking: Bun vs. C# vs. Go vs. Node.js vs. Python

I took 5 runtimes and built functionally identical REST APIs with each of them. Then I ran load tests for each application to measure their performance.
Blog
• Jun 13, 2023
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Software Development

How to Clone Objects in C# .NET Core

There are numerous ways to clone an object in C# .NET Core. This article explores some of the approaches you can use to make a deep copy of an object and the pros and cons of each method.
Article
• May 25, 2023
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Digital

Streamline Your Digital Ecosystem, Break Down Data Silos with Unified Commerce | WWT Experts

Rapid and substantial shifts in consumer habits — brought about mostly by a global pandemic — forced leaders to cobble together disjointed technologies to meet evolving customer needs. Today, these siloed back-end systems and scattered data points are preventing leaders from delivering a more seamless, intelligent and efficient experience for employees and customers. Enter: Unified commerce.    Join WWT Chief Digital Advisor Charlie Lawhorn as he talks about the need for unified commerce ensures to connect customer-facing sales channels, critical data and supporting management systems through scalable infrastructure — all in the name of creating a great experience for customers and employees alike. Charlie also talks about the important distinction between omnichannel and unified commerce, and simple, actionable steps to putting unified commerce into action.
Webinar
Apr 11, 2023 • 9am
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Customer Experience

How to Keep Customers Happy with AI for CX | WWT Experts

Data-driven organizations create more strategic, purposeful customer experiences that lead to higher customer engagement, increased loyalty and increased revenue. AI is a key component for gathering and analyzing data in real-time to make smart decisions quickly. However, many leaders struggle with unlocking the value of data and bringing AI into the mix. It shouldn't be this difficult. We know leaders want to become more data driven. And AI can act as a key accelerant. Join WWT Managing Director of AI and Machine Learning Tim Brooks as he answers that question plus discusses specific ways AI is being used to get the job done. Tim also outlines practical steps organizations can take now to become a company built around data as they shift toward making more data-informed decisions.
Webinar
Apr 4, 2023 • 9am
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Digital

Redefining the Workplace With a Smarter End-user Computing Strategy | Briefing

Massive shifts in end-user computing — caused by hybrid work and a more mobile workforce — have IT leaders looking to bolster their BYOD policies and are now exploring trends like desktop-as-a-service, cloud platforms and subscription models. We're often asked, "What platforms should we invest in? Should we move to the cloud? How do we personalize employee experiences without sacrificing security?" Join Jared Brummer, a WWT Technical Solutions Architect, as he answers these questions and more, and discusses the current EUC technology landscape and trends.
Webinar
Mar 30, 2023 • 9am

What's new

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Internet of Things (IoT)

Deploy and Remotely Manage Cisco Industrial Routers and Gateways with IoT Operations Dashboard

See how operations teams across industry sectors can deploy and remotely monitor Cisco industrial routers and gateways securely and at scale, using Cisco IoT Operations Dashboard to enable remote operations and reduce the need for costly site visits.
Video
• 1:40
Sep 25, 2023
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Unified Communications

Meraki Smart Cameras for Physical Surveillance Briefing

Meraki Smart Cameras are easy to deploy, configure and manage. They provide reliable security and the ability for businesses to gain visibility and insight into employee behaviors and customers' traffic patterns, wait times and behaviors. In this briefing, WWT experts will talk through your use cases and determine if Cisco Meraki Smart Cameras are the right cloud-managed camera solution for your organization.
Briefing
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Internet of Things (IoT)

Monitor and Track Sensors with Mobile Field Kit Software and Hardware

The video showcases the versatility and functionality of Mobile Field Kit (MFK) for different applications, such as industrial, environmental, medical and military.
Video
• 6:00
Sep 18, 2023
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Digital

WWT Digital Twin Modeling Opens New Possibilities

What if you could avoid problems during development before they occur? What if you had infinite visibility, real-time performance monitoring, and the ability to eliminate process blocks with automation and optimization? WWT Digital Twin makes it all possible.
Video
• 0:30
Sep 15, 2023
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Unlocking the Power of CPaaS: Connecting the Dots for Business Success

Communication Platform as a Service (CPaaS) is a powerful tool that revolutionizes how businesses communicate with customers and internally. In this blog post, we'll explore what CPaaS is, its benefits and how it's shaping the future of communication.
Blog
• Sep 15, 2023
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Wi-Fi Networking

Wireless Strategy Briefing

Many enterprise networks currently in operation were not designed to support the throughput demands of today's mobile and wireless devices. To meet these demands, and provide positive experiences for the business and end users, organizations must harness appropriate wireless mediums. This requires establishing a wireless strategy that incorporates technologies such as Wi-Fi 6/6e, Private Cellular (CBRS), DAS, and other 4G/5G connectivity options.
Briefing
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Digital

Drive Customer Stickiness and Enhance the Bottom Line: The Power of LLMs and Generative AI in QSRs

To gain a competitive edge, quick service restaurants (QSRs) must seize the opportunities presented by large language models (LLMs) and generative AI to revolutionize the customer experience and enhance operational efficiency.
Article
• Sep 8, 2023
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Digital

Partner POV | Changing the future of work with digital employee experience solutions

Workspace ONE announcements from the 2023 Gartner Digital Workplace Summit
Article
• Sep 6, 2023
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Digital

Partner POV | Remediate IT issues faster with Workspace ONE Intelligence

This article explains how Workspace ONE enables an Anywhere Workspace across your organization by providing proactive remediation through data monitoring, leading to a powerful and dependable employee experience.
Article
• Sep 6, 2023
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Digital

Test Automation for a Major Pharmaceutical Company to Maintain Federal Compliance

WWT and a global pharmaceutical company worked together to create a suite of tests that drove compliance with FDA Part 11 in its digital signing processes.
Case Study
• Sep 5, 2023
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Customer Experience

Customer Experience Priorities

A roadmap for exceeding customer expectations, leveraging AI effectively and creating a competitive advantage
WWT Research
• Aug 24, 2023
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Customer Experience

Customer Experience - Digital Capabilities Briefing

Many organizations struggle to deliver a seamless digital transformation from experiences to outcomes. In this briefing, you'll learn how World Wide Technology creates and delivers digital solutions and products that empower customers and employees. Our holistic approach aligns desired business outcomes and technology solutions to your strategic initiatives.
Briefing

Foundation Lab

Unified Communications

Cisco Meraki Smart Camera and Environmental Sensors Lab

Welcome to the WWT ATC Cisco Meraki Smart Camera and Environmental Sensors Lab. This lab allows you to gain hands-on experience with the Cisco Meraki Smart Cameras and Sensors.
Foundations Lab
307 launches

Foundation Lab

Internet of Things (IoT)

Armis Foundation Lab

Armis foundation lab will teach users how to leverage the Armis console to view complete asset visibility across a multitude of environments including On-premise, virtual, cloud, and wireless. It will aslo explore a range of OT devices and categories seen within the console, starting from a high-level category overview, to the Purdue level, and then drilling down further to see the device enrichment that is populated for each device. Then, inspecting a device example will show users the wealth of data that Armis can provide for each asset and the activity associated with each one. Users will then experience the simplicity of device enrichment and management that Armis can accomplish passively and without the use of agents.
Foundations Lab
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Customer Experience

How to Keep Customers Happy with AI for CX | WWT Experts

Data-driven organizations create more strategic, purposeful customer experiences that lead to higher customer engagement, increased loyalty and increased revenue. AI is a key component for gathering and analyzing data in real-time to make smart decisions quickly. However, many leaders struggle with unlocking the value of data and bringing AI into the mix. It shouldn't be this difficult. We know leaders want to become more data driven. And AI can act as a key accelerant. Join WWT Managing Director of AI and Machine Learning Tim Brooks as he answers that question plus discusses specific ways AI is being used to get the job done. Tim also outlines practical steps organizations can take now to become a company built around data as they shift toward making more data-informed decisions.
Webinar
Apr 4, 2023 • 9am
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Internet of Things (IoT)

Assess, Secure and Protect Any Perimeter with Customized, Multisensor Software

The WWT Mobile Field Kit can be used to secure any perimeter quickly and thoroughly from a chemical, biological, radiological or nuclear threat.
Article
• Aug 15, 2023
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Internet of Things (IoT)

Threat Detection Platform for Any Security Need

WWT's Mobile Field Kit (MFK) is a unique operations control and threat monitoring system that can assist those responsible for public safety at public events, places of interest and entertainment venues to secure the perimeter.
Article
• Aug 15, 2023
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Is Selenium Dead? Learn About Automated Testing With Cypress.io

Cypress has surpassed Selenium as the more popular automation framework for functional web application testing. There is a lot of buzz around this tool within the test automation community. Does that mean Selenium is dead? Or are there still relevant uses for Selenium? Let's explore.
Blog
• Aug 11, 2023
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Internet of Things (IoT)

Virtual Medicine Enables Continuous Care for Chronic Illness and Remote Access

Next-gen infrastructure paves the way for digital transformation in healthcare
Case Study
• Aug 9, 2023
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Internet of Things (IoT)

Zscaler IoT Device Visibility at-a-Glance

The proliferation and diversity of IoT devices, shadow devices, and unknown device behavior creates a significant blind spot for enterprises as they struggle to gain even basic visibility into the IoT devices on their network and the risks they may pose to the business.
Article
• Aug 8, 2023

Digital

Learn how to deliver fresh employee experiences and customer experiences that enable your organization to thrive.

What's related

Software Development Customer Experience Blog Application Services Internet of Things (IoT) Automation & Orchestration
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