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Reimagining the customer experience

Technology continues to transform every aspect of retail — from how consumers shop, to the tools they use to gather information and compare products, to their expectations of seamless transactions.

This poses a challenge. How are retailers supposed to deliver seamless, personalized experiences that span all devices and meet ever-expanding consumer expectations?

WWT can help. While most companies solely operate in either digital or physical spaces, we excel in both. We bring together cross-functional practices to integrate and activate solutions faster than the competition. Our expertise includes:

Reimagining the customer experience

Wireless mobility and location analytics

Reimagining the customer experience

Network infrastructure

Reimagining the customer experience

In-store wayfinding

Reimagining the customer experience

Digital signage

Reimagining the customer experience

Unified Commerce

Reimagining the customer experience

Operational Intelligence

Reimagining the customer experience

Custom software development

How we help

Application Services

Creating software that uses an agile and outcomes-based approach delivers value early and often.

Unified Commerce

Unify commerce systems and data to reduce complexity, gain operational efficiencies and exceed expectations.

Customer Experience

Break down silos across people, processes and data to create fresh experiences that drive loyalty, efficiency and competitive advantage.

From iterative application development to installing the infrastructure needed to capture and analyze consumer behavior for data-driven decision-making, our retail experts can help you better understand your shopper's journey today and anticipate what it'll look like tomorrow.

Speak to an expert today

Next steps

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Employee Experience

Digital Workspace Envisioning Workshop - Strategy Accelerator

Workshop
• 3 hrs
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Contact Center Solutions

Contact Center Workshop

WWT's Contact Center workshop helps organizations identify areas of improvement, set priorities and reduce the complexity of vendor and solution selections.
Workshop
• 4 hrs
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Data Strategy and Architecture

Data Maturity - Analytics and Governance Workshop

Facilitated by our data analytics and governance experts, attendees will collaborate with our consulting team to better understand how to use analytics to add value.
Workshop
• 2 hrs
Select an Option

What's popular

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Customer Experience

Creating the Perfect Pizza Kitchen for Little Caesars

WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.
Case Study
• Jan 12, 2022
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AI Solutions

Restaurant Chain Achieves High Accuracy on Food Measurement With Computer Vision Solution

This National Restaurant Chain, one of America's largest privately owned fast-food chains, wanted to improve its food measurement accuracy and kitchen workflow practices to ensure that menu items are always freshly available for customers.
Case Study
• Aug 24, 2022
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Digital

Drive Customer Stickiness and Enhance the Bottom Line: The Power of LLMs and Generative AI in QSRs

To gain a competitive edge, quick service restaurants (QSRs) must seize the opportunities presented by large language models (LLMs) and generative AI to revolutionize the customer experience and enhance operational efficiency.
Article
• Sep 8, 2023
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Digital

What Is Unified Commerce, and How Can It Benefit Your Business?

Unified commerce will become the foundation of competitive advantage in 2023 for retailers, grocers, quick-serve restaurants and others. Here's why.
Article
• Dec 6, 2022
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Unified Communications

Transform Retail Operations With Just Two Cameras and Vision AI

This article discusses how taking advantage of Vision AI technology can improve the employee experience, improve retail store operations and provide retailers with a strong Return-on-Investment (ROI) with just two smart cameras.
Article
• Mar 31, 2022

What's new

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Facilities Infrastructure

APC Soundproof Rack

This video will cover Soundproof Rack solutions for edge environments with space constraints. These server room-in-a-box solutions are often deployed in retail and office environments where IDF or MDF space is not available.
Video
• 9:06
Oct 2, 2023
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Digital

Drive Customer Stickiness and Enhance the Bottom Line: The Power of LLMs and Generative AI in QSRs

To gain a competitive edge, quick service restaurants (QSRs) must seize the opportunities presented by large language models (LLMs) and generative AI to revolutionize the customer experience and enhance operational efficiency.
Article
• Sep 8, 2023
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Retail

SalesTechStar Interview with Charlie Lawhorn, Chief Digital Advisor, WWT

World Wide Technology's Charlie Lawhorn comments on the growth and increasing dependency on generative AI
News
• Aug 9, 2023
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End-User Computing

Thriving on the Front Lines: The Importance of Fit-for-Purpose Devices

Strategic end-user computing augmented by rugged devices drives business outcomes in healthcare, oil & gas, and retail
Article
• Apr 27, 2023
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Data Strategy and Architecture

Drive Agility Across the Retail Value Chain

Thrive in challenging times with an end-to-end AI platform.
Article
• Apr 11, 2023
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Unified Communications

Security Cameras: Bridging the Gap Between Physical Security and Cybersecurity

The integration of physical security can greatly reduce the cost of cybersecurity investigations by helping to combine data from multiple sources to reveal a true picture.
Article
• Mar 20, 2023
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End-User Computing

Samsung XCover6 Pro: Unleash the Full Potential of Retail

Collecting the right order and sending it out for delivery in a timely manner is one of the most critical stages of any customer journey.
Video
• 1:54
Mar 9, 2023
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End-User Computing

Retail banks embrace mobile devices to transform the branch experience

Smart branches equipped with mobile devices improve both the customer and employee experience.
Article
• Feb 24, 2023
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Digital

What Is Unified Commerce, and How Can It Benefit Your Business?

Unified commerce will become the foundation of competitive advantage in 2023 for retailers, grocers, quick-serve restaurants and others. Here's why.
Article
• Dec 6, 2022
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End-User Computing

Samsung Galaxy Tab Active4 Pro Overview

A Ruggedized Device Designed for the New Mobile Workforce - Combining military-grade toughness, lightweight portability and exceptional performance, the versatile Galaxy Tab Active4 Pro withstands harsh conditions for use out in the field or frontline
Video
• 0:30
Oct 18, 2022
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Security Strategy

Retail Banking: Transforming Legacy Infrastructure

Transform legacy infrastructure to a resilient, agile environment to both prevent and survive cyber extinction level events.
Case Study
• Sep 19, 2022
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AI Solutions

Restaurant Chain Achieves High Accuracy on Food Measurement With Computer Vision Solution

This National Restaurant Chain, one of America's largest privately owned fast-food chains, wanted to improve its food measurement accuracy and kitchen workflow practices to ensure that menu items are always freshly available for customers.
Case Study
• Aug 24, 2022
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End-User Computing

How to Empower & Retain Frontline Workers

8 Ways to Engage Frontline Associates with Extraordinary Digital Experiences
Article
• Jun 23, 2022
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Customer Experience

Rising Expectations for the Quick Service Restaurant (QSR): The Restaurant of the Future

Today's customers place a premium on control, choice and personalization. The latest digital signage, point of sale (POS) and kiosk technologies for QSR keep customers coming back for more by delivering the speed and convenience they expect.
Article
• May 26, 2022
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End-User Computing

Here's How Retailers Can Improve Employee and Customer Experiences

As consumers continue returning to in-store shopping in 2022, they will expect the same level of service and accessibility from brick-and-mortar stores as their online counterparts. Simultaneously, retailers are facing a labor shortage, and high turnover, as U.S. retailers are trying to fill more than 1 million empty positions.
Article
• May 3, 2022
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Unified Communications

Transform Retail Operations With Just Two Cameras and Vision AI

This article discusses how taking advantage of Vision AI technology can improve the employee experience, improve retail store operations and provide retailers with a strong Return-on-Investment (ROI) with just two smart cameras.
Article
• Mar 31, 2022
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Customer Experience

How Adding a Middle-Tier Creates a Sustainable Vendor Ecosystem

Learn how to void vendor lock-in, increase your speed to market and create powerful data driven experiences — in short, creating an e-commerce vendor ecosystem that can grow with your business.
Article
• Mar 28, 2022
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Unified Communications

The Digital Transformation of Exception-Based Reports

This article discusses how taking advantage of Vision AI technology can improve the employee experience, increase the number of successful investigations and provide retailers with a strong return on investment (ROI).
Article
• Mar 21, 2022
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Customer Experience

QSR Concept Stores of the Future

Get a glimpse into three quick-serve restaurant brands to watch in 2022 as they redefine the dining experience, from futuristic drive-thrus to cashier-less indoor dining models to drive customer engagement.
Article
• Feb 9, 2022
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Customer Experience

Technology for Working Humans

With all eyes on the constrained labor market, we take an unorthodox UX approach and focus our eyes on the pain points and needs of today's restaurant and grocery workers.
Article
• Feb 9, 2022

Retail

We work with retailers across industries to transform the way people interact with their brands through solutions that seamlessly integrate business and technology.

What's related

Digital Digital Workspace Customer Experience Artificial Intelligence and Data Application Services End-User Computing
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