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Reimagining the customer experience

Technology is transforming every aspect of retail — from how consumers shop, to the tools they use to gather information and compare products, to their expectations of seamless transactions.

This poses a challenge. How are retailers supposed to deliver seamless, personalized experiences that span all devices and meet ever-expanding consumer expectations?

WWT can help. While most companies solely operate in either digital or physical spaces, we excel in both. We bring together cross-functional practices to integrate and activate solutions faster than the competition. Our expertise includes:

Wireless mobility and location analytics

Network infrastructure

In-store wayfinding

Digital signage

Online order and pickup

Data analytics

Custom software development

How we help

Application Services

Drive business through customized applications

Digital Workspace Strategy

Improve service design and equip employees

DevOps

Compete with direct-to-consumer models

Data Analytics and AI

Use data to drive business outcomes

Contact Center

Reduce shopping bottlenecks with an omnichannel experience

Wireless Access and Mobility

Optimize your wireless infrastructure to increase brand loyalty

Our work

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Case Study Retail

Retail Banking: Transforming Legacy Infrastructure

Transform legacy infrastructure to a resilient, agile environment to both prevent and survive cyber extinction level events.

Sep 5, 2019

4 min read

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Case Study Retail

ATC Lab Services Helps Mega-Scale Retailer Test SD-WAN Vendor Solutions

The Advanced Technology Center (ATC) Lab Services Team helped design, build and execute a proof of concept (POC) with a Mega-Scale Retailer that was interested in a global technology refresh of their retail stores and distribution outlets. The ATC Lab Services Team and Retailer evaluated SD-WAN solutions from four vendors against a standard test plan created in conjunction with the Retailer's priority use cases.

Sep 5, 2019

3 min read

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Case Study Retail

Retailer: Large-scale Network Upgrade

WWT accelerates omnichannel strategy for a large retail organization with proofs of concept, pre-configuration and cutover expertise around Cisco Meraki.

Sep 5, 2019

3 min read

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Case Study Retail

Home Improvement Retailer: Software Innovation

Discussions around upgrading network infrastructure revealed an opportunity to deliver a new custom two-fold mobile solution for a large home improvement retailer. A more efficient employee experience is created with a "Store Associate" application, and an update to their customer-facing application provides a better customer experience in the store and at the curb with a new "Customer Application".

Oct 25, 2019

3 min read

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Case Study Retail

Updated Wireless Infrastructure Enables Road to Digitization

WWT performs Cisco Meraki rollout that strengthens network infrastructure and provides integration opportunities to deliver new customer experiences.

Nov 25, 2019

4 min read

From iterative application development to installing the infrastructure needed to capture and analyze consumer behavior for data-driven decision-making, our retail experts can help you better understand your shopper’s journey today and anticipate what it'll look like tomorrow.

Next steps

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Workshop Meetings

Digital Workspace Envisioning Workshop - Strategy Accelerator

Aug 6, 2020

1 min read

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Workshop Application Services

DevOps Workshop

Our interactive workshop teaches customers about DevOps principles, practices and tools that can be leveraged to successfully deliver applications and services with a focus on throughput, stability and availability.

Dec 20, 2019

2 min read

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Workshop Unified Communications

Contact Center Workshop

WWT’s Contact Center workshop helps organizations identify areas of improvement, set priorities and reduce the complexity of vendor and solution selections.

Aug 20, 2020

1 min read

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Workshop Consulting Services

Data Maturity - Analytics and Governance Workshop

Facilitated by our data analytics and governance experts, attendees will collaborate with our consulting team to better understand how to use analytics to add value.

Jan 14, 2020

1 min read

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The Importance of Edge Computing for a Rich Retail Experience

To compete in an increasingly wired marketplace, retailers need to replicate the online customer experience in the physical world. Edge computing has emerged as an effective means of making that happen.

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Retail: Adding Clicks to Brick-and-Mortar

As e-commerce sales in the U.S. continue to gain wallet share from brick-and-mortar stores, legacy retailers are faced with a moment of truth: How can they rapidly adapt and compete in a digital world?

Feb 9, 2017

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Article Retail

How Digital Apps Should Be Evolving

Back to Basics: A Quick Guide to Evolving Digital Experiences. When things seem most uncertain, it’s often best to get “back to basics” to evaluate the best path for evolving digital maturity and growth.

Mar 11, 2021

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Creating a Personalized Customer Experience for Retail

Learn how businesses are utilizing a data driven approach to create a personalized customer experience.

Mar 4, 2021

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Article Retail

TEC37 Webinar: Customer Experience in Retail

Learn how retailers can leverage technology innovation to increase customer engagement and omni-channel sales.

Jan 28, 2016

4 min read

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Article Retail

Deploying Digital Signage in Retail

There are a number of reasons why you might be considering switching your signage to digital. When done well, digital signage is a great way to quickly give your business a fresh touch. But beyond a fresh coat of paint, the possibilities enabled by digital signage go much further than skin deep. Having a practical understanding of some of the challenges you will encounter in a signage refresh will allow you to spend more time focusing on the opportunities and less time on implementation.

Feb 3, 2021

6 min read

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Article Retail

Accelerating Industry 4.0 to Help Retailers Transact Outside of the Lane

Today's buying journey — once straightforward and rigid — is exponentially more dynamic and digital. Technology must follow suit to provide a level of speed, personalization and awareness. 

Mar 18, 2021

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Article Retail

Adopting Agile Principles in Cybersecurity

Many CISOs struggle with where to begin when adopting agile principles within cybersecurity. Try these four recommendations to jumpstart adoption.

Apr 25, 2018

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Case Study Retail

Retail Banking: Transforming Legacy Infrastructure

Transform legacy infrastructure to a resilient, agile environment to both prevent and survive cyber extinction level events.

Sep 5, 2019

4 min read

Page Thumbnail
Article Retail

Creating a Personalized Customer Experience for Retail

Learn how businesses are utilizing a data driven approach to create a personalized customer experience.

Mar 4, 2021

4 min read

Page Thumbnail
Case Study Retail

Retailer: Large-scale Network Upgrade

WWT accelerates omnichannel strategy for a large retail organization with proofs of concept, pre-configuration and cutover expertise around Cisco Meraki.

Sep 5, 2019

3 min read

Page Thumbnail
Article Retail

The Importance of Edge Computing for a Rich Retail Experience

To compete in an increasingly wired marketplace, retailers need to replicate the online customer experience in the physical world. Edge computing has emerged as an effective means of making that happen.

Jul 31, 2020

7 min read

What's new

Page Thumbnail
Article Retail

Accelerating Industry 4.0 to Help Retailers Transact Outside of the Lane

Today's buying journey — once straightforward and rigid — is exponentially more dynamic and digital. Technology must follow suit to provide a level of speed, personalization and awareness. 

Mar 18, 2021

6 min read

Page Thumbnail
Article Retail

How Digital Apps Should Be Evolving

Back to Basics: A Quick Guide to Evolving Digital Experiences. When things seem most uncertain, it’s often best to get “back to basics” to evaluate the best path for evolving digital maturity and growth.

Mar 11, 2021

7 min read

Page Thumbnail
Article Retail

Creating a Personalized Customer Experience for Retail

Learn how businesses are utilizing a data driven approach to create a personalized customer experience.

Mar 4, 2021

4 min read

Page Thumbnail
Case Study Retail

Pet Retailer Reduces Missed Appointments, Increases Revenue through Automated Notifications

Missed appointments cost organizations time and money and prevent opportunities for building customer loyalty and engagement. WWT partnered with a pet retailer to design and implement an automated notification solution to minimize the overall impact of missed appointments.

Feb 22, 2021

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Page Thumbnail
Article Retail

Deploying Digital Signage in Retail

There are a number of reasons why you might be considering switching your signage to digital. When done well, digital signage is a great way to quickly give your business a fresh touch. But beyond a fresh coat of paint, the possibilities enabled by digital signage go much further than skin deep. Having a practical understanding of some of the challenges you will encounter in a signage refresh will allow you to spend more time focusing on the opportunities and less time on implementation.

Feb 3, 2021

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Case Study Retail

F5 Application Security Module Enables Global Retailer to Deliver Services from the Cloud During Peak Traffic Spikes

F5 Flexible Enterprise License Agreement allows retailer to provision needed infrastructure fast.

Nov 10, 2020

4 min read

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Article Retail

The Importance of Edge Computing for a Rich Retail Experience

To compete in an increasingly wired marketplace, retailers need to replicate the online customer experience in the physical world. Edge computing has emerged as an effective means of making that happen.

Jul 31, 2020

7 min read

Page Thumbnail
Case Study Retail

Specialty Retailer Puts Flash Arrays Through Paces to Control Costs and Boost Productivity

Proof of concept in the Advanced Technology Center provides unbiased testing at scale for VDI project

Jan 20, 2020

3 min read

Page Thumbnail
Case Study Retail

Updated Wireless Infrastructure Enables Road to Digitization

WWT performs Cisco Meraki rollout that strengthens network infrastructure and provides integration opportunities to deliver new customer experiences.

Nov 25, 2019

4 min read

Page Thumbnail
Case Study Retail

Home Improvement Retailer: Software Innovation

Discussions around upgrading network infrastructure revealed an opportunity to deliver a new custom two-fold mobile solution for a large home improvement retailer. A more efficient employee experience is created with a "Store Associate" application, and an update to their customer-facing application provides a better customer experience in the store and at the curb with a new "Customer Application".

Oct 25, 2019

3 min read

Page Thumbnail
Case Study Retail

Retail Banking: Transforming Legacy Infrastructure

Transform legacy infrastructure to a resilient, agile environment to both prevent and survive cyber extinction level events.

Sep 5, 2019

4 min read

Page Thumbnail
Case Study Retail

Pet Retail Chain: Narrowing IT Skills Gap

On-demand Collaboration Lab demos and adoption services strengthens workforce productivity and helps integrate new CUCM system for Pet Retail Chain.

Sep 5, 2019

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Case Study Retail

Retailer: Large-scale Network Upgrade

WWT accelerates omnichannel strategy for a large retail organization with proofs of concept, pre-configuration and cutover expertise around Cisco Meraki.

Sep 5, 2019

3 min read

Page Thumbnail
Case Study Retail

ATC Lab Services Helps Mega-Scale Retailer Test SD-WAN Vendor Solutions

The Advanced Technology Center (ATC) Lab Services Team helped design, build and execute a proof of concept (POC) with a Mega-Scale Retailer that was interested in a global technology refresh of their retail stores and distribution outlets. The ATC Lab Services Team and Retailer evaluated SD-WAN solutions from four vendors against a standard test plan created in conjunction with the Retailer's priority use cases.

Sep 5, 2019

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Page Thumbnail
Case Study Retail

Retail Trade Organization Identifies Critical Security Issues

WWT delivers framework for patching strategy after multibillion-dollar retail trade organization identifies critical security issues.

Sep 5, 2019

4 min read

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News Retail

‘Connected’ Retail Defined at Future Stores

Key Takeaways from the 2019 West Coast convention and expo last week that explore the latest in branding, design and tech innovations.

Jun 26, 2019

2 min read

Page Thumbnail
Article Retail

Adopting Agile Principles in Cybersecurity

Many CISOs struggle with where to begin when adopting agile principles within cybersecurity. Try these four recommendations to jumpstart adoption.

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News

News Retail

Retail crime poses threat to retailers re-thinking in-store experience

Matt Sebek, VP of Digital at WWT, comments on the recent surge in retail crime as the industry continues to introduce digital initiatives.

Mar 6, 2018

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Fierce Retail: Sensor technology helps physical compete with online

Tim Brooks, big data principal consultant, talks advantages of product sensor technology for retailers to keep pace with Amazon.

May 24, 2017

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Page Thumbnail
Article Retail

Retail: Adding Clicks to Brick-and-Mortar

As e-commerce sales in the U.S. continue to gain wallet share from brick-and-mortar stores, legacy retailers are faced with a moment of truth: How can they rapidly adapt and compete in a digital world?

Feb 9, 2017

5 min read