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Reimagining the customer experience

Technology is transforming every aspect of retail — from how consumers shop, to the tools they use to gather information and compare products, to their expectations of seamless transactions.

This poses a challenge. How are retailers supposed to deliver seamless, personalized experiences that span all devices and meet ever-expanding consumer expectations?

WWT can help. While most companies solely operate in either digital or physical spaces, we excel in both. We bring together cross-functional practices to integrate and activate solutions faster than the competition. Our expertise includes:

Reimagining the customer experience

Wireless mobility and location analytics

Reimagining the customer experience

Network infrastructure

Reimagining the customer experience

In-store wayfinding

Reimagining the customer experience

Digital signage

Reimagining the customer experience

Online order and pickup

Reimagining the customer experience

Data analytics

Reimagining the customer experience

Custom software development

How we help

Application Services

Making software that matters through an agile and outcomes-based approach that delivers value early and often.

Digital Workspace Strategy

The right digital workspace strategy brings together IT and line-of-business leaders to improve the digital employee experience and simplify IT operations. We help organizations create an actionable strategy to transform their digital workspace and drive business performance.

DevOps

DevOps is the combination of people, process and technology to enable continuous delivery of value to end users. Organizations that iterate and deliver quickly are better able to experiment with ways to increase customer adoption and satisfaction while pivoting when necessary.

Data Analytics & AI

Quickly automate, extract and leverage information from data. Transform into an organization built around data to confidently tackle more complex use cases and rapidly drive value.

Contact Center

Reduce customer friction and improve agent processes with on-prem, cloud or hybrid solutions that give IT the flexibility they need to meet consumer demands.

Wireless Access and Mobility

Combine wireless networking with location analytics and mobile application development to improve workforce productivity and customer experience.

Our work

Case Study Retail

ATC Lab Services Helps Mega-Scale Retailer Test SD-WAN Vendor Solutions

The Advanced Technology Center (ATC) Lab Services Team helped design, build and execute a proof of concept (POC) with a Mega-Scale Retailer that was interested in a global technology refresh of their retail stores and distribution outlets. The ATC Lab Services Team and Retailer evaluated SD-WAN solutions from four vendors against a standard test plan created in conjunction with the Retailer's priority use cases.

Sep 5, 2019

3 min read

Case Study Retail

Retailer: Large-scale Network Upgrade

WWT accelerates omnichannel strategy for a large retail organization with proofs of concept, pre-configuration and cutover expertise around Cisco Meraki.

Sep 5, 2019

3 min read

Case Study Retail

Retail Banking: Transforming Legacy Infrastructure

Transform legacy infrastructure to a resilient, agile environment to both prevent and survive cyber extinction level events.

Sep 5, 2019

4 min read

Case Study Retail

F5 Application Security Module Enables Global Retailer to Deliver Services from the Cloud During Peak Traffic Spikes

F5 Flexible Enterprise License Agreement allows retailer to provision needed infrastructure fast.

Nov 10, 2020

4 min read

From iterative application development to installing the infrastructure needed to capture and analyze consumer behavior for data-driven decision-making, our retail experts can help you better understand your shopper’s journey today and anticipate what it'll look like tomorrow.

Next steps

Workshop Meetings

Digital Workspace Envisioning Workshop - Strategy Accelerator

Aug 6, 2020

1 min read

Workshop Application Services

DevOps Workshop

Our interactive workshop teaches customers about DevOps principles, practices and tools that can be leveraged to successfully deliver applications and services with a focus on throughput, stability and availability.

Dec 20, 2019

2 min read

Workshop Unified Communications

Contact Center Workshop

WWT’s Contact Center workshop helps organizations identify areas of improvement, set priorities and reduce the complexity of vendor and solution selections.

Aug 20, 2020

1 min read

Workshop Consulting Services

Data Maturity - Analytics and Governance Workshop

Facilitated by our data analytics and governance experts, attendees will collaborate with our consulting team to better understand how to use analytics to add value.

Jan 14, 2020

1 min read

Related reading

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Case Study Retail

ATC Lab Services Helps Mega-Scale Retailer Test SD-WAN Vendor Solutions

The Advanced Technology Center (ATC) Lab Services Team helped design, build and execute a proof of concept (POC) with a Mega-Scale Retailer that was interested in a global technology refresh of their retail stores and distribution outlets. The ATC Lab Services Team and Retailer evaluated SD-WAN solutions from four vendors against a standard test plan created in conjunction with the Retailer's priority use cases.

Sep 5, 2019

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Deploying Digital Signage in Retail

There are a number of reasons why you might be considering switching your signage to digital. When done well, digital signage is a great way to quickly give your business a fresh touch. But beyond a fresh coat of paint, the possibilities enabled by digital signage go much further than skin deep. Having a practical understanding of some of the challenges you will encounter in a signage refresh will allow you to spend more time focusing on the opportunities and less time on implementation.

Feb 3, 2021

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Case Study Retail

Retailer: Large-scale Network Upgrade

WWT accelerates omnichannel strategy for a large retail organization with proofs of concept, pre-configuration and cutover expertise around Cisco Meraki.

Sep 5, 2019

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What's new

Article Oil & Gas

Reducing Digital Friction for Frontline Workers

Frontline workers, such as first responders, retail associates, linemen and transit drivers, make up 80 percent of the American workforce. Yet, they’re often overlooked when it comes to the digital employee experience.

Nov 23, 2021

6 min read

Accelerating Industry 4.0 to Help Retailers Transact Outside of the Lane

Today's buying journey — once straightforward and rigid — is exponentially more dynamic and digital. Technology must follow suit to provide a level of speed, personalization and awareness.

Mar 18, 2021

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How Digital Apps Should Be Evolving

Back to Basics: A Quick Guide to Evolving Digital Experiences. When things seem most uncertain, it’s often best to get “back to basics” to evaluate the best path for evolving digital maturity and growth.

Mar 11, 2021

7 min read

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Learn how businesses are utilizing a data driven approach to create a personalized customer experience.

Mar 4, 2021

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Pet Retailer Reduces Missed Appointments, Increases Revenue through Automated Notifications

Missed appointments cost organizations time and money and prevent opportunities for building customer loyalty and engagement. WWT partnered with a pet retailer to design and implement an automated notification solution to minimize the overall impact of missed appointments.

Feb 22, 2021

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Deploying Digital Signage in Retail

There are a number of reasons why you might be considering switching your signage to digital. When done well, digital signage is a great way to quickly give your business a fresh touch. But beyond a fresh coat of paint, the possibilities enabled by digital signage go much further than skin deep. Having a practical understanding of some of the challenges you will encounter in a signage refresh will allow you to spend more time focusing on the opportunities and less time on implementation.

Feb 3, 2021

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Case Study Retail

F5 Application Security Module Enables Global Retailer to Deliver Services from the Cloud During Peak Traffic Spikes

F5 Flexible Enterprise License Agreement allows retailer to provision needed infrastructure fast.

Nov 10, 2020

4 min read

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To compete in an increasingly wired marketplace, retailers need to replicate the online customer experience in the physical world. Edge computing has emerged as an effective means of making that happen.

Jul 31, 2020

7 min read

Case Study Retail

Specialty Retailer Puts Flash Arrays Through Paces to Control Costs and Boost Productivity

Proof of concept in the Advanced Technology Center provides unbiased testing at scale for VDI project

Jan 20, 2020

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Updated Wireless Infrastructure Enables Road to Digitization

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Nov 25, 2019

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Case Study Retail

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Oct 25, 2019

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Sep 5, 2019

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Case Study Retail

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Case Study Retail

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News

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