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Reimagining the customer experience

Technology is transforming every aspect of retail -- from how consumers shop, to the tools they use to gather information and compare products, to their expectations of seamless transactions.

This poses a challenge. How are retailers supposed to deliver seamless, personalized experiences that span all devices and meet ever-expanding consumer expectations?

WWT can help. While most companies solely operate in either digital or physical spaces, we excel in both. We bring together cross-functional practices to integrate and activate solutions faster than the competition. Our expertise includes:

Reimagining the customer experience

Wireless mobility and location analytics

Reimagining the customer experience

Network infrastructure

Reimagining the customer experience

In-store wayfinding

Reimagining the customer experience

Digital signage

Reimagining the customer experience

Online order and pickup

Reimagining the customer experience

Data analytics

Reimagining the customer experience

Custom software development

How we help

Application Services

Creating software that uses an agile and outcomes-based approach delivers value early and often.

Our work

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Why WWT

Creating the Perfect Pizza Kitchen for Little Caesars

WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.

Case Study

Jan 12, 2022

5 min read

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ATC

ATC Lab Services Helps Mega-Scale Retailer Test SD-WAN Vendor Solutions

The Advanced Technology Center (ATC) Lab Services Team helped design, build and execute a proof of concept (POC) with a Mega-Scale Retailer that was interested in a global technology refresh of their retail stores and distribution outlets. The ATC Lab Services Team and Retailer evaluated SD-WAN solutions from four vendors against a standard test plan created in conjunction with the Retailer's priority use cases.

Case Study

Sep 5, 2019

3 min read

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Intel IoT

Restaurant Chain Achieves High Accuracy on Food Measurement With Computer Vision Solution

This National Restaurant Chain, one of America's largest privately owned fast-food chains, wanted to improve its food measurement accuracy and kitchen workflow practices to ensure that menu items are always freshly available for customers.

Case Study

Aug 24, 2022

6 min read

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Why WWT

Driving Delightful Shopping Experiences at Schnucks That Extend Beyond the Brick and Mortar

WWT designed and built a mobile app that delivered a seamless omnichannel experience with a rewards program that kept Schnucks grocery shoppers coming back for more.

Case Study

Jan 12, 2022

4 min read

From iterative application development to installing the infrastructure needed to capture and analyze consumer behavior for data-driven decision-making, our retail experts can help you better understand your shopper's journey today and anticipate what it'll look like tomorrow.

Speak to an expert today

Next steps

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Microsoft

Digital Workspace Envisioning Workshop - Strategy Accelerator

Workshop

Aug 6, 2020

1 min read

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Consulting Services

Contact Center Workshop

WWT's Contact Center workshop helps organizations identify areas of improvement, set priorities and reduce the complexity of vendor and solution selections.

Workshop

Aug 20, 2020

1 min read

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Consulting Services

Data Maturity - Analytics and Governance Workshop

Facilitated by our data analytics and governance experts, attendees will collaborate with our consulting team to better understand how to use analytics to add value.

Workshop

Jan 14, 2020

1 min read

Related reading

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Samsung Finance

Retail banks embrace mobile devices to transform the branch experience

Smart branches equipped with mobile devices improve both the customer and employee experience.

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Feb 24, 2023

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Retail

What Is Unified Commerce, and How Can It Benefit Your Business?

Unified commerce will become the foundation of competitive advantage in 2023 for retailers, grocers, quick-serve restaurants and others. Here's why.

Article

Dec 6, 2022

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Page Thumbnail
Retail

Security Cameras: Bridging the Gap Between Physical Security and Cybersecurity

The integration of physical security can greatly reduce the cost of cybersecurity investigations by helping to combine data from multiple sources to reveal a true picture.

Article

Mar 20, 2023

4 min read

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Retail

Creating a Personalized Customer Experience for Retail

Learn how businesses are utilizing a data driven approach to create a personalized customer experience.

Article

Mar 4, 2021

4 min read

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Retail

Adopting Agile Principles in Cybersecurity

Many CISOs struggle with where to begin when adopting agile principles within cybersecurity. Try these four recommendations to jumpstart adoption.

Article

Apr 25, 2018

7 min read

Page Thumbnail
Retail

QSR Concept Stores of the Future

Get a glimpse into three quick-serve restaurant brands to watch in 2022 as they redefine the dining experience, from futuristic drive-thrus to cashier-less indoor dining models to drive customer engagement.

Article

Feb 9, 2022

5 min read

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Retail

Transform Retail Operations With Just Two Cameras and Vision AI

This article discusses how taking advantage of Vision AI technology can improve the employee experience, improve retail store operations and provide retailers with a strong Return-on-Investment (ROI) with just two smart cameras.

Article

Mar 31, 2022

4 min read

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Retail

The Digital Transformation of Exception-Based Reports

This article discusses how taking advantage of Vision AI technology can improve the employee experience, increase the number of successful investigations and provide retailers with a strong return on investment (ROI).

Article

Mar 21, 2022

4 min read

Select an Option

What's popular

Page Thumbnail
Why WWT

Creating the Perfect Pizza Kitchen for Little Caesars

WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.

Case Study

Jan 12, 2022

5 min read

Page Thumbnail
Samsung Finance

Retail banks embrace mobile devices to transform the branch experience

Smart branches equipped with mobile devices improve both the customer and employee experience.

Article

Feb 24, 2023

8 min read

Page Thumbnail
Retail

What Is Unified Commerce, and How Can It Benefit Your Business?

Unified commerce will become the foundation of competitive advantage in 2023 for retailers, grocers, quick-serve restaurants and others. Here's why.

Article

Dec 6, 2022

6 min read

Page Thumbnail
ATC

ATC Lab Services Helps Mega-Scale Retailer Test SD-WAN Vendor Solutions

The Advanced Technology Center (ATC) Lab Services Team helped design, build and execute a proof of concept (POC) with a Mega-Scale Retailer that was interested in a global technology refresh of their retail stores and distribution outlets. The ATC Lab Services Team and Retailer evaluated SD-WAN solutions from four vendors against a standard test plan created in conjunction with the Retailer's priority use cases.

Case Study

Sep 5, 2019

3 min read

Page Thumbnail
Retail

Security Cameras: Bridging the Gap Between Physical Security and Cybersecurity

The integration of physical security can greatly reduce the cost of cybersecurity investigations by helping to combine data from multiple sources to reveal a true picture.

Article

Mar 20, 2023

4 min read

What's new

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Retail

Security Cameras: Bridging the Gap Between Physical Security and Cybersecurity

The integration of physical security can greatly reduce the cost of cybersecurity investigations by helping to combine data from multiple sources to reveal a true picture.

Article

Mar 20, 2023

4 min read

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Samsung Retail

Samsung XCover6 Pro: Unleash the Full Potential of Retail

Collecting the right order and sending it out for delivery in a timely manner is one of the most critical stages of any customer journey.

Video

Mar 9, 2023

1:54

Page Thumbnail
Samsung Finance

Retail banks embrace mobile devices to transform the branch experience

Smart branches equipped with mobile devices improve both the customer and employee experience.

Article

Feb 24, 2023

8 min read

Page Thumbnail
Retail

What Is Unified Commerce, and How Can It Benefit Your Business?

Unified commerce will become the foundation of competitive advantage in 2023 for retailers, grocers, quick-serve restaurants and others. Here's why.

Article

Dec 6, 2022

6 min read

Page Thumbnail
Samsung Retail

Samsung Galaxy Tab Active4 Pro Overview

A Ruggedized Device Designed for the New Mobile Workforce - Combining military-grade toughness, lightweight portability and exceptional performance, the versatile Galaxy Tab Active4 Pro withstands harsh conditions for use out in the field or frontline

Video

Oct 18, 2022

0:30

Page Thumbnail
Intel IoT

Restaurant Chain Achieves High Accuracy on Food Measurement With Computer Vision Solution

This National Restaurant Chain, one of America's largest privately owned fast-food chains, wanted to improve its food measurement accuracy and kitchen workflow practices to ensure that menu items are always freshly available for customers.

Case Study

Aug 24, 2022

6 min read

Page Thumbnail
Samsung Retail

How to Empower & Retain Frontline Workers

8 Ways to Engage Frontline Associates with Extraordinary Digital Experiences

Article

Jun 23, 2022

10 min read

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Intel Distribution of OpenVINO Toolkit

Rising Expectations for the Quick Service Restaurant (QSR): The Restaurant of the Future

Today's customers place a premium on control, choice and personalization. The latest digital signage, point of sale (POS) and kiosk technologies for QSR keep customers coming back for more by delivering the speed and convenience they expect.

Article

May 26, 2022

5 min read

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Samsung Retail

Here's How Retailers Can Improve Employee and Customer Experiences

As consumers continue returning to in-store shopping in 2022, they will expect the same level of service and accessibility from brick-and-mortar stores as their online counterparts. Simultaneously, retailers are facing a labor shortage, and high turnover, as U.S. retailers are trying to fill more than 1 million empty positions.

Article

May 3, 2022

4 min read

Page Thumbnail
Retail

Transform Retail Operations With Just Two Cameras and Vision AI

This article discusses how taking advantage of Vision AI technology can improve the employee experience, improve retail store operations and provide retailers with a strong Return-on-Investment (ROI) with just two smart cameras.

Article

Mar 31, 2022

4 min read

Page Thumbnail
Retail

How Adding a Middle-Tier Creates a Sustainable Vendor Ecosystem

Learn how to void vendor lock-in, increase your speed to market and create powerful data driven experiences -- in short, creating an e-commerce vendor ecosystem that can grow with your business.

Article

Mar 28, 2022

4 min read

Page Thumbnail
Retail

The Digital Transformation of Exception-Based Reports

This article discusses how taking advantage of Vision AI technology can improve the employee experience, increase the number of successful investigations and provide retailers with a strong return on investment (ROI).

Article

Mar 21, 2022

4 min read

Page Thumbnail
Retail

QSR Concept Stores of the Future

Get a glimpse into three quick-serve restaurant brands to watch in 2022 as they redefine the dining experience, from futuristic drive-thrus to cashier-less indoor dining models to drive customer engagement.

Article

Feb 9, 2022

5 min read

Page Thumbnail
Retail

Technology for Working Humans

With all eyes on the constrained labor market, we take an unorthodox UX approach and focus our eyes on the pain points and needs of today's restaurant and grocery workers.

Article

Feb 9, 2022

5 min read

Page Thumbnail
Retail

Evolving a Booming Rewards Program

They may not have delivered every element perfectly for the launch, but the My McDonalds Rewards program continues to improve over time. Delivering a global rewards program that scales globally to meet the needs across markets is a super-sized accomplishment.

Article

Jan 30, 2022

7 min read

Page Thumbnail
Why WWT

Driving Delightful Shopping Experiences at Schnucks That Extend Beyond the Brick and Mortar

WWT designed and built a mobile app that delivered a seamless omnichannel experience with a rewards program that kept Schnucks grocery shoppers coming back for more.

Case Study

Jan 12, 2022

4 min read

Page Thumbnail
Why WWT

Reinventing the Corner Deli and Increasing Customer Loyalty at Jersey Mike's

WWT and Jersey Mike's partnered to develop an award-winning immersive mobile app that delivered a personalized and seamless ordering experience that left customers wanting more.

Case Study

Jan 12, 2022

4 min read

Page Thumbnail
Why WWT

Creating the Perfect Pizza Kitchen for Little Caesars

WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.

Case Study

Jan 12, 2022

5 min read

Page Thumbnail
ATC

Quick-service Restaurant Discovers How to Redesign Network for Improved Customer Experience and Reduced Costs

Findings from Network Optimization Workshop reveal a 700 percent increase in connectivity throughput and $14M in savings over three years.

Case Study

Jan 11, 2022

4 min read

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Retail

5G: Follow the Money

Discover the latest 5G investor trends and how they can inform the evolution of your network in our new report.

Article

Jan 11, 2022

2 min read

Retail

We work with retailers across industries to transform the way people interact with their brands through solutions that seamlessly integrate business and technology.

See more

What's related

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