Retail

Reimagining the customer experience

Technology is transforming every aspect of retail -- from how consumers shop, to the tools they use to gather information and compare products, to their expectations of seamless transactions.

This poses a challenge. How are retailers supposed to deliver seamless, personalized experiences that span all devices and meet ever-expanding consumer expectations?

WWT can help. While most companies solely operate in either digital or physical spaces, we excel in both. We bring together cross-functional practices to integrate and activate solutions faster than the competition. Our expertise includes:

Wireless mobility and location analytics

Network infrastructure

In-store wayfinding

Digital signage

Online order and pickup

Data analytics

Custom software development

How we help

Application Services

Making software that matters through an agile and outcomes-based approach that delivers value early and often.

Our work

Reinventing the Corner Deli and Increasing Customer Loyalty at Jersey Mike's

WWT and Jersey Mike's partnered to develop an award-winning immersive mobile app that delivered a personalized and seamless ordering experience that left customers wanting more.

Jan 12, 2022

4 min read

Case Study Why WWT

Creating the Perfect Pizza Kitchen for Little Caesars

WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.

Jan 12, 2022

5 min read

Case Study Why WWT

Driving Delightful Shopping Experiences at Schnucks That Extend Beyond the Brick and Mortar

WWT designed and built a mobile app that delivered a seamless omnichannel experience with a rewards program that kept Schnucks grocery shoppers coming back for more.

Jan 12, 2022

4 min read

Case Study Hybrid Cloud

Retail Banking: Transforming Legacy Infrastructure

Transform legacy infrastructure to a resilient, agile environment to both prevent and survive cyber extinction level events.

Sep 5, 2019

4 min read

From iterative application development to installing the infrastructure needed to capture and analyze consumer behavior for data-driven decision-making, our retail experts can help you better understand your shopper's journey today and anticipate what it'll look like tomorrow.

Speak to an expert today

Next steps

Workshop Microsoft

Digital Workspace Envisioning Workshop - Strategy Accelerator

Aug 6, 2020

1 min read

Workshop Unified Communications

Contact Center Workshop

WWT's Contact Center workshop helps organizations identify areas of improvement, set priorities and reduce the complexity of vendor and solution selections.

Aug 20, 2020

1 min read

Workshop Consulting Services

Data Maturity - Analytics and Governance Workshop

Facilitated by our data analytics and governance experts, attendees will collaborate with our consulting team to better understand how to use analytics to add value.

Jan 14, 2020

1 min read

What's popular

Article Retail

5G: Follow the Money

Discover the latest 5G investor trends and how they can inform the evolution of your network in our new report.

Jan 11, 2022

2 min read

Case Study Why WWT

Reinventing the Corner Deli and Increasing Customer Loyalty at Jersey Mike's

WWT and Jersey Mike's partnered to develop an award-winning immersive mobile app that delivered a personalized and seamless ordering experience that left customers wanting more.

Jan 12, 2022

4 min read

Article Samsung Tablets

How to Empower & Retain Frontline Workers

8 Ways to Engage Frontline Associates with Extraordinary Digital Experiences

Jun 23, 2022

10 min read

Article Samsung Rugged Devices

Here's How Retailers Can Improve Employee and Customer Experiences

May 3, 2022

4 min read

Case Study Why WWT

Creating the Perfect Pizza Kitchen for Little Caesars

WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.

Jan 12, 2022

5 min read

What's new

Article Samsung Tablets

How to Empower & Retain Frontline Workers

8 Ways to Engage Frontline Associates with Extraordinary Digital Experiences

Jun 23, 2022

10 min read

Article Intel Distribution of OpenVINO Toolkit

Rising Expectations for the Quick Service Restaurant (QSR): The Restaurant of the Future

May 26, 2022

5 min read

Article Samsung Rugged Devices

Here's How Retailers Can Improve Employee and Customer Experiences

May 3, 2022

4 min read

Article Retail

Transform Retail Operations With Just Two Cameras and Vision AI

Mar 31, 2022

4 min read

Article Retail

How Adding a Middle-Tier Creates a Sustainable Vendor Ecosystem

Learn how to void vendor lock-in, increase your speed to market and create powerful data driven experiences -- in short, creating an e-commerce vendor ecosystem that can grow with your business.

Mar 28, 2022

4 min read

Article Retail

The Digital Transformation of Exception-Based Reports

This article discusses how taking advantage of Vision AI technology can improve the employee experience, increase the number of successful investigations and provide retailers with a strong return on investment (ROI).

Mar 21, 2022

4 min read

Article Retail

QSR Concept Stores of the Future

Get a glimpse into three quick-serve restaurant brands to watch in 2022 as they redefine the dining experience, from futuristic drive-thrus to cashier-less indoor dining models to drive customer engagement.

Feb 9, 2022

5 min read

Article Retail

Technology for Working Humans

With all eyes on the constrained labor market, we take an unorthodox UX approach and focus our eyes on the pain points and needs of today's restaurant and grocery workers.

Feb 9, 2022

5 min read

Article Retail

Evolving a Booming Rewards Program

They may not have delivered every element perfectly for the launch, but the My McDonalds Rewards program continues to improve over time. Delivering a global rewards program that scales globally to meet the needs across markets is a super-sized accomplishment.

Jan 30, 2022

7 min read

Case Study Why WWT

Driving Delightful Shopping Experiences at Schnucks That Extend Beyond the Brick and Mortar

WWT designed and built a mobile app that delivered a seamless omnichannel experience with a rewards program that kept Schnucks grocery shoppers coming back for more.

Jan 12, 2022

4 min read

Case Study Why WWT

Reinventing the Corner Deli and Increasing Customer Loyalty at Jersey Mike's

WWT and Jersey Mike's partnered to develop an award-winning immersive mobile app that delivered a personalized and seamless ordering experience that left customers wanting more.

Jan 12, 2022

4 min read

Case Study Why WWT

Creating the Perfect Pizza Kitchen for Little Caesars

WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.

Jan 12, 2022

5 min read

Case Study ATC

Quick-service Restaurant Discovers How to Redesign Network for Improved Customer Experience and Reduced Costs

Findings from Network Optimization Workshop reveal a 700 percent increase in connectivity throughput and $14M in savings over three years.

Jan 11, 2022

4 min read

Article Retail

5G: Follow the Money

Discover the latest 5G investor trends and how they can inform the evolution of your network in our new report.

Jan 11, 2022

2 min read

Article Retail

Are You Ready for Online Holiday Shoppers?

E-commerce has played a growing role in holiday sales over the years. In 2020, the pandemic forced retailers' hands as online shopping became a critical need. This has resulted in ostensibly permanent shifts in consumer spending, shopping habits and expectations. Innovative retailers who anticipated these trends are now experimenting with ways to further improve their reach to consumers.

Oct 21, 2021

4 min read

Case Study Hybrid Cloud

U.S. Grocery Chain: Speeding Retail Digital Transformation with Hybrid Multicloud

Equinix and WWT help consolidate a national retail grocer's 28 brands on a modern hybrid multicloud infrastructure.

Sep 13, 2021

3 min read

Article Adoption Services

Empowering the Modern Contact Center Employee

Customer service is an integral part of every business. It's difficult to sell a product or offer a service if no one is buying. But how do we attract and maintain a customer base? The answer is through empowered employees.

Aug 23, 2021

4 min read

Article Retail

Accelerating Industry 4.0 to Help Retailers Transact Outside of the Lane

Today's buying journey -- once straightforward and rigid -- is exponentially more dynamic and digital. Technology must follow suit to provide a level of speed, personalization and awareness.

Mar 18, 2021

6 min read

Article Retail

How Digital Apps Should Be Evolving

Back to Basics: A Quick Guide to Evolving Digital Experiences. When things seem most uncertain, it's often best to get "back to basics" to evaluate the best path for evolving digital maturity and growth.

Mar 11, 2021

6 min read

Article Retail

Creating a Personalized Customer Experience for Retail

Learn how businesses are utilizing a data driven approach to create a personalized customer experience.

Mar 4, 2021

4 min read