By aligning end-user needs, business objectives and technology requirements, IT gains a clear picture of how best to support the business. Without insight from LoB leaders on end-user needs, IT makes assumptions — often false ones — about who their end users are and which technologies they need to work efficiently.
Create a complete resource model and end user management framework based on alignment between business leaders and IT staff for IT priorities. Clarity + Alignment = Momentum at last!
Each end user is mapped to requirements such as technology features, support needs, security and access profiles, collaboration profiles, applications, licensing, adoption and training needs, migration/batching schedules and even financial models.
This step is essential for IT leadership decision making as it provides a clear path forward based on data and aligned requirements — not assumptions.