Here are five key technological trends that are making a measurable impact on insurance, along with how World Wide Technology (WWT) is helping organizations turn potential into performance.
1. Artificial intelligence (AI): From automation to insight
AI is transforming core insurance functions—from underwriting and claims to customer service and fraud detection. With tools like predictive analytics and generative AI, insurers can automate routine tasks, uncover insights from data, and deliver more personalized experiences. This will improve the speed of claims processing, risk modeling, underwriting, and customer and agent experiences. WWT helps insurers prototype and deploy AI solutions through its Advanced Technology Center (ATC), enabling rapid experimentation and secure scaling of AI models.
2. Cloud modernization: Agility at scale
Cloud adoption is accelerating across the insurance sector, enabling companies to modernize legacy systems, improve scalability, and reduce infrastructure costs. Cloud-native platforms also support faster product development and better disaster recovery. This will help to increase operational agility, lower total cost of ownership, create a quicker time to market for new products, and help to improve Insurance processes around claims, underwriting and risk modeling. WWT has a case study showcasing how we supported a major U.S. insurer in migrating a mission-critical sales application to Microsoft Azure, implementing a geo-redundant architecture that ensured high availability and business continuity.
3. Intelligent automation: Streamlining the back office
Robotic Process Automation (RPA) and intelligent workflows are helping insurers automate repetitive, manual tasks, freeing up employees to focus on higher-value work. Streamlining processes and delivering faster results can help improve the claims, policy administration and underwriting experiences. It can also reduce operational costs, improve accuracy and compliance, and increase workforce efficiency. WWT works with insurers to integrate automation into claims processing and policy administration, accelerating workflows and reducing human error.
4. Cybersecurity: Building digital trust
As insurers digitize more services and handle increasing volumes of sensitive data, cybersecurity has become a top priority. A strong security posture is essential for maintaining customer trust and meeting regulatory requirements. Bad actors like Scattered Spider are targeting US insurance carriers, and these carriers need cybersecurity solutions to protect their data assets and customer data. This will help reduce the risk of data breaches, support regulatory compliance, build customer confidence, and improve net promoter scores. A representative case study is when WWT helped a large insurer implement secure mobile access using VMware Workspace ONE, enabling remote work while maintaining strict security and compliance standards.
5. Connected technologies: Unlocking real-time insights
The rise of IoT, telematics and 5G enables insurers to offer usage-based insurance and real-time risk management. These technologies are opening doors to new products and more dynamic pricing models. This technology supports more accurate underwriting, real-time risk mitigation, fraud detection and prevention, and new revenue opportunities. Through its ATC and telecom partnerships, WWT helps insurers test and deploy connected solutions—from smart home monitoring to vehicle telematics—enabling data-driven innovation.
Final thoughts
These five technology trends are shaping the future of insurance. They're delivering tangible business value today. By embracing innovation and partnering with experienced technology integrators like WWT, insurers can modernize operations, enhance customer experiences and stay competitive in a rapidly evolving market.
WWT brings together deep technical expertise, a world-class innovation ecosystem and a proven execution ability. Whether you're exploring AI, cloud, automation or connected technologies, WWT helps insurers move from strategy to impact—securely and at scale.
For more information or to discuss the point of view in this blog post, please contact Jonathan Silverman at jonathan.silverman@wwt.com.
