Digital Experience Monitoring (DEM), a core component of a Digital Employee Experience (DEX) strategy, is typically focused on measuring the performance and user perception of applications, systems and networks. By integrating user sentiment analysis, DEM generates a comprehensive score representing employees' overall digital experience and identifies any digital friction hindering productivity.

DEM typically monitors the following aspects of an end-user environment:

  • Application Performance: Includes monitoring for application freezing or crashing, ensuring normal response times for SaaS applications, and detecting any quality drops in collaboration tools.
  • Local System Performance: Assesses if CPU and memory usage are within acceptable limits, checks the battery health status, and identifies any hardware faults.
  • Network Performance: Measures factors such as WiFi signal strength, gateway latency, round-trip latency to remote connections, and network adapter usage.

DEM is a critical tool for IT operations to understand what is going on in their environment and to respond quickly or even proactively to issues impacting their end users' experience. With many environments facing tool sprawl, the value of a tool increases with its capabilities. 

As a leader in the DEX/DEM space, ControlUp is launching Secure DX to enhance its suite and bolster its leading DEM solution.  ControlUp's existing Edge DX solution provides comprehensive visibility and management of an organization's endpoints. Desktop endpoints constitute a significant portion of any environment and pose a substantial risk when they deviate from compliance with policies, tools and patches.

Secure DX addresses this challenge by utilizing the Edge DX real-time inventory and insights, then analyzing the operating system and applications for vulnerabilities, absent or outdated patches, and missing best practice security settings. Based on these insights, Secure DX will analyze and score the risks by priority, then automate the deployment of the remediations to affected machines. From there, it can use the same automation to deploy the patches for any new systems that show up with the missing patches. Furthermore, Secure DX will monitor the health of security-focused tools, ensuring that essential services and software are installed and operational across all desktops.

While many tools offer similar functionalities, ControlUP's primary goal is to assist overwhelmed desktop teams in tracking required OS and software patches, as well as testing and deploying patches across multiple OS and application versions while managing configuration drift over time. By automating issue detection, correlation, prioritization and remediation, ControlUP enables desktop teams to proactively address vulnerabilities, reducing the time spent on emergency remediation. Rather than adding to the software clutter in a customer's environment, Edge DX seamlessly integrates with existing ControlUP deployments, simplifying endpoint management and reducing agent sprawl.

In conclusion, DEM serves as a critical tool in enhancing the overall DEX by providing insights into application, system and network performance, alongside user sentiment analysis. With the introduction of Secure DX by ControlUp, built on their Edge DX solution, organizations can streamline patch management and mitigate risks, ultimately ensuring a seamless digital experience for end-users while simplifying endpoint management.